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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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PPI Claim Upheld by FOS - what will happen next?


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Hi,

 

New to this so apologies if this should be posted elsewhere.

 

To set the scene - got a Barclaycard in 1992 and had PPI on the advice of the person in my local branch. Tuens out I could never have claimed so cancelled it in 2002. Still have the credit card so tried to claim back. SAR didn't go back far enough but CCA proved I had it. Barclaycard rejected my claim so I went to FOS. They investigated and found in my favour (hooray!) - they wrote and told me Barclaycard would put me back in the position I would have been in if I hadn't taken out the PPI. Question is - if there are no records how will amounts be worked out by Barclaycard to put me back where I would have been? Has anyone had a similar experience?

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Hi

 

To start with we do know that Barclays hold data beyond six years ago but they try and wriggle out of providing it under a SAR request.

 

If they actually don't have the data then it would not be unreasonable fro fos to instruct them to make the best estimate of what would have been the case by extrapolating back from known information.

 

I would wait for the offer letter from Barclaycard and if you wish you can require them to provide a detailed breakdown of how they arrived at their figure. From then on you will have to make a decision as to whether you accept or challenge it.

  • Confused 1

 

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Hi Mister M

Congratulations on your success!

I have a case going through with the FOS and am seriously confused with what they have stated with regard to being put

In the position had the PPI not been sold so am keen to hear what the offer from BC will result in.

 

I have declined the offer made by the bank because it won't repay the over limit fees incurred as a result of the PPI.

 

Perhaps someone can offer more clarity on this point before I start a new thread but according to the FOS they won't address

the issue of charges except by a separate case. Why is this? Does the law of restitution not mean reversion as if the contract never existed

and therefore any associated charges (caused by the PPI premium) being recompensed in order to be put in the position before the mis selling?

 

The bank are adamant they will not pay and I fear the FOS will take this stance as well!

 

Does this mean the only way to get the unfair charges back is to issue proceedings and direct the judge to similar precedents?

 

Sorry to hijack but will keep looking in to see how they offer the refund.

 

As a matter of interest how long did it take the Ombudsman to uphold your complaint, weeks, months or years?

 

Ric

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Thanks for the replies - I'll wait and see what Barclays offer (FOS tell me that it should take about 10 weeks!) and let you all know.

 

In the meantime - to answer Ricardino's question; it took FOS about 6 months to uphold my complaint but since their original letter said it might take them a year to investigate it I was quite pleased it only took them half that time.

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Hi,

 

New to this so apologies if this should be posted elsewhere.

 

To set the scene - got a Barclaycard in 1992 and had PPI on the advice of the person in my local branch. Tuens out I could never have claimed so cancelled it in 2002. Still have the credit card so tried to claim back. SAR didn't go back far enough but CCA proved I had it. Barclaycard rejected my claim so I went to FOS. They investigated and found in my favour (hooray!) - they wrote and told me Barclaycard would put me back in the position I would have been in if I hadn't taken out the PPI. Question is - if there are no records how will amounts be worked out by Barclaycard to put me back where I would have been? Has anyone had a similar experience?

 

if its from 1992 you're in for one HELL of a windfall!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Mister M

Congratulations on your success!

I have a case going through with the FOS and am seriously confused with what they have stated with regard to being put

In the position had the PPI not been sold so am keen to hear what the offer from BC will result in.

 

I have declined the offer made by the bank because it won't repay the over limit fees incurred as a result of the PPI.

 

Perhaps someone can offer more clarity on this point before I start a new thread but according to the FOS they won't address

the issue of charges except by a separate case. Why is this? Does the law of restitution not mean reversion as if the contract never existed

and therefore any associated charges (caused by the PPI premium) being recompensed in order to be put in the position before the mis selling?

 

The bank are adamant they will not pay and I fear the FOS will take this stance as well!

 

Does this mean the only way to get the unfair charges back is to issue proceedings and direct the judge to similar precedents?

 

Sorry to hijack but will keep looking in to see how they offer the refund.

 

As a matter of interest how long did it take the Ombudsman to uphold your complaint, weeks, months or years?

 

Ric

 

ims knows the thread/case , someone won, but if as a result of ppi your got overlimit charges you should get them back too

 

the fosrunning spreadsheet should give you a good idea if yuor have all the statements

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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if its from 1992 you're in for one HELL of a windfall!!

 

 

It would be good if that happened but I'm not holding my breath - will be surprised if Barclaycard don't try to wiggle out of it...! I'll post on here again when I eventually find out.

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I'll be watching I can't get a breakdown from them!!!!

 

I've heard that quite a few people have difficulty getting a detailed calculation from them - makes you wonder if they just pluck a number out of the air!

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  • 2 months later...

Hi everyone,

 

To my surprise I got a cheque from Barclaycard this morning for £1058.21 - there was no breakdown of how the amount was made up and no letter in advance making an offer for me to accept.

 

So I've spoken to Barclaycard and got some extra detail:

 

- £414.14 is the PPI

 

- £134.97 is the card rate of interest on the £414.14

 

- £509.10 is the 8% interest on the amounts above.

 

Turns out they have 4 months of PPI data from 1 Jan 2001 to 30 April 2001 - the 4 amounts are £12.87, £12.84, £14.71 and £14.79. So in working out the £414.14 they have assumed the £12.87 built up gradually from £0 when the account 'opened' in Jan 1996.

 

That's another problem I have. My account actually opened in October 1992 but was converted to a 'Gold account' in Jan 1996. Back in 1996 the only way you could get a Gold card from Barclaycard was if they approached you and invited you to have one (i.e. you had to be a pretty good customer) - I've asked Barclaycard to recalculate the amount back to the account actually opening but they're going to check and see if there's any evidence that the PPI goes back that far - I've asked if they can prove that it only started in 1996!

 

If I'm honest, I'm unhappy with the amounts here but I don't have any account information of my own to fight them with. Any thoughts on things I could challenge Barclaycard about of should I just accept the next offer?

 

Thanks.

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  • 4 weeks later...

Hi candyapple1,

 

Oddly enough I spoke to Barclaycard on Monday (4 Feb) because I hadn't heard from them. Turns out they replied on 16 Jan although I never received it (they're sending me a copy of their reply).

 

What they were able to tell me is that they haven't changed their mind about the amount they're prepared to pay. I've discussed it with them a bit more and they've asked me to write in on my specific points - the main ones being:

 

- I want the charges backdated to the opening of the account

 

- I want the purchase interest rate to be applied to the PPI premiums for the period from when I stopped paying them to when the account was closed (about 11 years worth).

 

I've also spoken to the Ombudsman and told them I'd like to continue their investigation of my complaint - they've told me I could end up waiting another 12-18 months for it to be resolved but I figured that I've waited this long so why not....?

 

I'll update this if I get any joy out of either party.

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and 8% stat from the account closure date on that figure to today or when finally settled

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx100uk,

 

I wasn't sure how the interest should work. Barclaycard seem to think that:

 

- they only need to pay interest at the 'purchase rate' (roughly 20%) for the period of time that I was paying PPI (which acording to them is Jan 96 to May 2001)

 

- for periods after this they pay the 8% rate

 

My view is that when I stopped paying PPI in May 2001 my account was effectively £441 higher than it should have been because I shouldn't have been paying the PPI. So I was unnecessarily paying interest at the 'purchase rate' on £441 up until the account closed.

 

Is either one of us right?

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Hi Mister M,

 

not sure about the figures you post but IMO you should try for the max but run it by the FOS. I believe from your post that you should be entitled to the interest you were paying on the additional £441. I am however not a trained accountant. My shout is claim if you believe you have a just case and in the PPI mis selling scandal who can doubt you have a just case? £25 Billion estimate on mis sold PPI. Makes the mind boggle. Ripoff followed by the Libor scandal. Fiddling in a nutshell across the BOARD. PPI reclaims go for it and mention restitution for the loss of capital when you claim.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hi Alanalana

 

I received a copy of their reply today and I was quite disappointed at the arrogance of it - particularly the way they finish by telling me that they won't be reviewing their decision - that this is their final decision and that they won't enter into correspondence about it.

 

So off to FOS we go.

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  • 2 years later...

Are you any further with this . I sent a claim to FOS for exactly the same reason and still after many calls it hasn't been dealt with. I just keep getting told its in the correct department

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Hi Anney63,

 

No - still no reply from FOS.

 

I spoke to them back in October last year when we got to the two year anniversary of me first raising it with them. They wrote to Barclaycard because they'd failed to provide FOS with all the detail they needed about the account and asked me to phone them a month later to find out how things were progressing.

 

A month later [November 2014] I phoned again only for FOS to say that Barclaycard had claimed not to have received the e-mail from FOS asking for the account information so they'd sent it again and set a two week deadline for Barclaycard to respond.

 

When I phone FOS two weeks later they said that they had the information and were now waiting for the Ombudsman to adjudicate on it.

 

Here we are, 6 months later and I keep getting e-mails from FOS saying that they "hope to give me a decision in the next few months". I've had two e-mails with that wording in now so I'm no longer expecting anything any time soon.

 

Seems crazy that this has taken so long - I wonder if the interest is still being added?

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I spoke to them yesterday guy said that Barclaycard have to rework the redress on a number of claims and they are being dealt with in date order. I asked about interest and he did say yes it will be paid up until the actual date the claim is settled.he even gave me a direct number to redress team so I will be calling monthly

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