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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • The Phantom
      Letter from Police, intention to prosecute RTA - advice please on how to proceed

      By The Phantom · Posted

      I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • SOD'EM
      Virgin Media playing Games.

      By SOD'EM · Posted

      Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
    • steam_hammer
      Another P2G / EVRi Lost Parcel Claim

      By steam_hammer · Posted

      Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
    • pralink
      PRA Group Claimform - old Barclaycard

      By pralink · Posted

      Had a letter response today dated 12/6/24 from PRA Group re request for information consumer credit act 1974. Confirming they are in receipt of my CCA letter request - and that they are requesting the required information. They returned the £1 postal order. And my CCA letter. Stating that they will contact me with an update ASAP. They attached/included a standard ( non personal ) page about ' what they should provide ' and ' what happens If I don't get this information'.    I need to file my defence by 21 June 24. Any suggestions as to what that defence should be ?   
    • aries18pk
      Need help with huge amount of unsecured debt

      By aries18pk · Posted

      Thanks @dx100uk for responding promptly.    To be quite honest with you, applying for breathing space might not really help except some short term relief. I don’t want to default either as I might lose my job too and I cannot really afford it. Sorry for sounding bit stupid but is there something I can do to stop them charging interest and agree on reduced payments? Can I use pro-rata payment letters to get out of this situation without too much impact? I am working on information that @BankFodderhas requested and will be sharing it later today.  

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      If you are buying a used car – you need to read this survival guide.
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      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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Being made homeless due to Job Centre

Casper's Ghost

By Casper's Ghost
in Benefits and HMRC

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flumps1976

flumps1976

Posted
Posted

as caspers ghost was sanctioned under the old sanction rules hardship is not payable for a work program sanction.

several people have advised to make a claim for housing benefit and council tax benefit and he did make the claim, posted above that he will be entitled to £50 per month and his dad will make up the difference.

I think Casper needs to go back to the council and request a reconsideration of the amount of help he is currently receiving towards the rent.

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flumps1976

flumps1976

Posted
Posted

When your sanction ends as long as you have no further additional sanction then yes your payment will start again from the day after the sanction exhausts, but you won't be paid until the normal payment would be due following your signing at the JCP.

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Casper's Ghost

Casper's Ghost

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Went to Job Centre today, and asked the woman at 'reception' if I am entitled to a crisis loan. She said she thought not. But I can write a letter to them, which I am trying to sound good. But think I failed in that.

Forgot to tell her that I live on my own. And in this weather am glad I am staying at mum's as I would be in hospital if I was there. Also got an inspection for Monday but was never told of this when I looked at the flat and when I signed the tenants agreement. Didn't even know I had to. Would they ask if I was unhappy with the flat? Or if there is anything else? I haven't been able to close the front door from the inside.

And will they say something about the carpet? He said he would clean it but never did.

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LaughingGirl

LaughingGirl

Posted
Posted

Hi Casper. It's usual to have an inspection every six months, and sometimes as often as every three months, when you live in a rented property. It's certainly nothing unusual.

 

If there are problems with the flat, it's an ideal time to bring them up, and I would certainly suggest that you bring up the fact you can't close your front door - it's a security issue. You could certainly mention that the carpet still hasn't been cleaned, but if you have no electric at the property they aren't going to be able to rectify that for you.

"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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LaughingGirl

LaughingGirl

Posted
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You would have to check your tenancy agreement for the amount of notice that you are required to give, Casper. It's usually 8 weeks, and the notice period should end the day before your rent is due - e.g. if your rent is due on the 3rd, your notice period should end on the 2nd.

 

As I say, check your tenancy agreement then come back to us if you have any problems.

"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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flumps1976

flumps1976

Posted
Posted

Casper, I really don't want to upset you but it really won't matter what you write in the letter.

This is the only way I can try to explain and I apologise as no offence is meant here.

As you are subject to a sanction of your benefit criss loans will not help you as you did something to dtermine that a referral was made to dma resulting in the sanction. Unfortunately the social fund state that by receiving a sanction you have put yourself in a position of crisis and this means they cannot help you.

 

The people you see in the JCP are not processing officers in fact a lot of them have never processed a benefit claim or even have any benefit knowledge or experience so they can advise that you can try but we are not allowed to say you won't get it when you are in the office. I have never processed social fund but I have processed IS and JSA many years ago and this crisis loans unable to pay during a period of sanction was in place then and is still the same now.

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san_d

san_d

Posted
Posted

http://www.dwp.gov.uk/docs/social-fund-guide.pdf

 

Direction 17 – Sanctions and disallowances

Direction 17

77.

Direction 17 restricts the CL awards which may be made in specified circumstances to expenses that arise as a consequence of disaster or in respect of fireguards or items required for space heating or cooking.

 

At least you can claim heating expenses I think.

"Ask not what your country can do for you, ask what you can do for Poundland"

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LaughingGirl

LaughingGirl

Posted
Posted

Good question. That's something you'd have to check with your dentist - I know some dentists only treat nhs patients in receipt of particular benefits - for example, tax credits.

"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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flumps1976

flumps1976

Posted
Posted

Casper I've already stated that all you need to do is to complete form HC1 whih you can get from your JCP or health professionals and they will make an assessment on your circumstances.

As you are not entitled to receive JSA due to your sanction you need to ensure that you do complete this form as they are checking declaratios on presrciption for those stating that they are entitledto free prescriptions and there have been threads previously about being pursued for a penalty charge for false declarations.

http://www.nhsbsa.nhs.uk/DentalServices/Documents/penalty_guidance.pdf

In order to prevent this please get hold of HC1 and complete it to cover yourself.

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flumps1976

flumps1976

Posted
Posted

you can still access free NHS care however you cannot automatically receive free prescription which includes dental and optical treatment, you will have to obtain and complete the HC1 asap or you could end up with up to a £100 penalty fine for claiming a free prescription earlier in the week.

They were completing a 100% check on all free prescriptions via benefits recently so get that form and complete it.

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flumps1976

flumps1976

Posted
Posted

Get the HC1 asap and send it off asap.

On the back of the prescription it ask if you are in receipt of Income Based benefits and at the moment you aren't :( if you ticked that box then they could argue a false declaration was made but if you get HC1 sent off you may be ok.

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