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    • 05.05.24 Ever so sorry if I have entered this in the wrong part of this website.   My grandfather is in his 70's and retired.  He asked me to help him find a work pension that he was paying into when he was working. From 1967 - 1982 he worked for a Fabric Dying Company, Celanese, Spondon Derby UK. I have already used the GOV.uk Trace Pension Scheme. It listed a few pension companies : Akzo Nobel (CPS) Pension Scheme formerly Courtaulds Pension Scheme.  I do not fully understand how this works but I think this scheme is administer by a company called Willis Tower Watson. We have called this company, got through to the pension department submitted all my grandfather's details (D.O.B. , N.I. no. etc.) but that agent tells that they have no record of my grandfather and ask what is the name of the pension scheme. Here is the problem, his home was burgalled in 2005 and a briefcase which contained his legal documents was stolen. So he does not know who was the Pension Scheme company. I have a this phone number 01332 681 210 for Celanese but it just rings and never gets answered. So I am asking for help if anyone can tell us where we can try next. I am also hoping for a massive long shot that one of them members on this website, worked for or knows someone who worked for British Celanese Spondon Derby and could tell us of any pension company. Thanks for any help.
    • Well I sent them the letter of claim, the only responses so far was a few emails reopening the claims on the parcels where they asked for information such as proof of value (which I get) but other things like photos of the parcels, which I haven't got as I never took photos of them. It's been well over the 14 days since I sent the letter now anyway, so what do you think I should do now?
    • Know it has already been answered, but? Does not explain why JCI has registered a different default date when they get the information from the original creditor, Virgin
    • Since you were stopped at the time there is no requirement for the police give you anything there and then or to send you anything before they have decided how to deal with the offence.  They have three choices: Offer you a course Offer you a fixed penalty (£100 and three points) Prosecute you in court  The only option that has a formal time limit is (3). They must begin court proceedings within six months of the date of the alleged offence. Options (1) and (2) have no time limit but since the only alternative the police have if you decline those offers is (3) they will not usually offer a course beyond three months from the date of the offence and will not usually offer a fixed penalty beyond four months from that date. This is so as to allow time for the driver to accept and comply with their offer and to give them the time to go to option (3) if he declines or ignores it.  Unless there is a good reason to do otherwise, the action they take will usually be in accordance with the National Police Chiefs' Council's guidance on speeding enforcement. In a 40mph limit this is as follows Up to 45mph - no action. Between 46mph and 53mph - offer a course Between 54mph and 65mph - offer a fixed penalty Over 65mph - prosecution in court So you can see that 54mph should see you offered a fixed penalty. Three weeks is not overly long for a fixed penalty offer to arrive. As well as that, there has been Easter in that period which will have slowed things down a bit. However, I would suggest that if it gets to about two months from the offence date and you have still heard nohing, I would contact the ticket office for the area where you were stopped to see if anything has been sent to you. Of course this raises the danger that you might be "stirring the hornets' nest". But in all honesty, if the police have decided to take no action, you jogging their memory should not really influence them. The bigger danger, IMHO, is that your fixed penalty offer may have been sent but lost and if you do not respond it will lapse. This will see the police revert to option (3) above. Whilst there is a mechanism in these circumstances  to persuade the court to sentence you at the fixed penalty level (rather than in accordance with the normal guidelines which will see a harsher penalty), it relies on them believing you when you say you did not received an offer. In any case it is aggravation you could well do without so for the sake of a phone call, I'd enquire if it was me.  I think I've answered all your questions but if I can help further just let me know. Just a tip - if you are offered a fixed penalty be sure to submit your driving licence details as instructed. I've seen lots of instances where a driver has not done this. There will be no reminder and no second chance; your £100 will be refunded and the police will prosecute you through the courts.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

I spoke to one of their representatives using live chat a few days ago. I owe them 980. If you have not defaulted yet, she told me that they do whats called a pre default plan with 4 equal installments.

 

If you have defaulted then they will do a 3\4 month plan if you write to their collections department and they'll probably add on another months interest(around 75 pounds i'd say). From reading on here they won't commit to anything longer than 3\4 months. Also they won't give you their bank details so you might have to open up a new basic account somewhere to let them setup a direct debit. A prepaid card might also do the trick.

 

They'll probably go and take the lot from your account if you've defaulted and have money in the account number you gave them so be careful.

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hey thanks for the reply I have not defaulted as yet so i might email them first then try the live chat. A 4 month plan would be great for me. I also read your other post how did you get on with cash genie? i have a small loan with them was thinking about trying them aswell.

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I have had no reply yet from CashGenie.

I'll be updating my other thread as I go along. To be honest i'm not expecting much cooperation from them if some of the stories on here are anything to go by.

At the same time i'm not going to take any crap from them or anyone else either. The thread is there for all to see and people can make up their own minds whe most cooperative pay day loan companies are as i'll post every correspondance i'll have with them.

 

You should be careful with all of them as they will agree a payment plan and then just go and raid your bank account behind your back.

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Guest QuickQuidCustomerService

Hi, scotslad26.

 

We understand that each customer has unique needs, and we would be happy to work with you to set up a repayment plan.

 

Please ring or email our customer service team at 0808 234 4558 or at [email protected].

 

Make sure to mention your username and post here on The Consumer Action Group forum when you contact our team.

 

Our representatives are ready to help.

 

We are looking forward to hearing from you.

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Just out of interest, why does he needs to give you his username on cag & refer to this thread?

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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Guest QuickQuidCustomerService

Hi, Kitten1. I notify our service team to listen for customers referred from forums like CAG. It is important that our representatives are aware of their unique experiences. We ask that he mention his username and his post on the thread so our reps can identify him and the issue he would like sorted. In other words, the more our reps know about your experience, the better they can serve each individual customer. I hope this helps clarify. Cheers!

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Guest QuickQuidCustomerService

Hi, scotslad26. We cannot discuss the details of your personal account on this public forum. We say this only to protect your identity and loan information from would-be fraudsters. Our team is ready to assist you with arranging a payment plan that fits your needs. The fastest way to get these answers is by ringing us at 0808 234 4558. If you prefer to work with us through email or live chat, please contact us at [email protected] or via live chat on our website http://www.quickquid.co.uk. Thanks in advance for your understanding and patience.

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Guest QuickQuidCustomerService

Scotslad26, sorry for the delay and for any confusion. Because each customer's circumstances are different, the length of a repayment plan will always be unique for each customer. For us to determine how long your repayment plan would be, we would need to discuss the details of your account. I appreciate the patience you've shown throughout this process, and we hope to hear from you soon. We truly want to help sort this payment plan out in a way that works best for you.

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But surely the customer simply telling you their issues etc is more than sufficient?

 

Maybe Im being a bit paranoid here but surely customers giving you their cag username means that they are no longer able to ask for further advice from cag under that username if further problems do arise?

 

And let's be honest here, people often do have to come back for further advice.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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Personally, I wouldn't be disclosing my username to anyone. I really cannot see the benefit behind it.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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ok so i spoke too customer services and they offered me a pre default plan splitting my balance over 4 weeks lol:lol: they said thats all they can offer me just now

 

so how is this helpful? i would like too hear the response from the quickquid person on here?

 

i guess im going to have to default and see what happens

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Do they know your username? Probably now after this thread!

 

Have you worked out your I & E hun? Secured your wages? Time to tell them what you can afford, not them.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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yeah i no how much i can pay each month and thats pushing it. i dont really care if they no my username i am showing willingness to pay or come to an arrangement i just dont know. if they agree a suitable plan i wouldnt have too secure my wages they cant raid my account coz i have jack in it anyway lol.

 

still no response from qq on here??/

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Guest QuickQuidCustomerService

Hi, Scotslad26. I have made sure our entire live chat team is aware of the conversation I've had with you here. Please be sure to mention the thread and your username. They will help sort out a repayment plan with you. I can assure you that you are in good hands. Remember, you can always click the button to email yourself a copy of the live chat transcript at the end if you prefer. Thanks so much for reaching out. I'm glad I could be of assistance here on the forum.

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Scotslad Im sorry but I smell a big fat rat here, something is not right. Make sure they confirm the agreement in writing, as they could deny any phonecall ever took place. Even if your account is empty they could still raid it and leave you with a whopping unauthorised overdraft and lots of bank charges for the privilige.

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