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Deadseakit.com*LONDON - buyer beware!


Ship'sBelle
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Although this firm probably aren't acting unlawfully they're certainly using some very dubious tactics in order to shift their products! :-x

 

I applied online for what I *thought* were some free samples of facial moisturiser ... but what I was really applying for was a free trial of these products. (Spot the subtle difference? Well I didn't notice it at the time.)

 

I was asked for £3.95 to cover postage ... and (silly me) used my credit card to pay for it. In due course the samples arrived ... 3 little tiny pots of 'goo'. I thought no more about it until I received my credit card statement. Not only had Deadseakit.com*LONDON taken the £3.95 for p&p, but they'd also taken £59.95 just 10 days later! Apparently the £59.95 charge was levied because I had decided to keep the product AFTER my free trial had ended! (My free trial, it appears, lasted for just 14 days ... this info is buried amongst the 'small print' at the bottom of their website).

 

I contacted my credit card provider immediately ... but it appears that as I voluntarily supplied my credit card details to this firm there is no way that I can recoup the payment. :mad2:

 

To make matters worse ... having now read and digested their t&cs it seems that I have also entered into an 'autorefill' agreement with Deadseakit.com*LONDON ... apparently they'll send me a little pot of goo every month at £59.95 a time! (Or so they think ... but needless to say I'll be cancelling my credit card!)

 

Ask yourselves ... what sort of firm has so little faith in its products that it has to resort to duping its customers in order to make a sale? If they truly believe that their product is worth £59.95 then why do they try to hide the price behind the 'free trial' incentive? Bah!

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Incidentally ...

 

Cosmetic, toiletry and perfumery products (cosmetics) are subject to European laws that ensure that they are safe. These laws also require certain information to be printed or labelled on packaging. This includes an ingredient list, the contents, any warnings that might be necessary on how to use the product safely, and a "period after opening" or a "Best Before Date" to show how long the product may be kept.

 

There is no such labelling on the Beauty Kit that I was sent:

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The people who get caught in this 'vanity trap' should get together and do a class action against Facebook who actively promote this kind of 'special offer', and hide behind their 'non EU' status.

 

If these companies are reported to Trading Standards and the OFT then something has to be done.

 

This lot were hiding behind a genuine cosmetic companys logo and I reported it to the genuine company... not heard anything back from them yet.

 

The £59.95 isn't as bad as the £113 for what are supposed to be diet pills which has been going around for a while.

 

Just because the companies aren't based in the UK doesn't mean to say they can't be stopped from advertising in the UK.

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The people who get caught in this 'vanity trap' should get together and do a class action against Facebook who actively promote this kind of 'special offer', and hide behind their 'non EU' status.

 

If these companies are reported to Trading Standards and the OFT then something has to be done.

 

This lot were hiding behind a genuine cosmetic companys logo and I reported it to the genuine company... not heard anything back from them yet.

 

The £59.95 isn't as bad as the £113 for what are supposed to be diet pills which has been going around for a while.

 

Just because the companies aren't based in the UK doesn't mean to say they can't be stopped from advertising in the UK.

 

Interesting post.

However, I take issue with the 'vanity trap' remark ... I've volunteered as a 'human guinea pig' several times previously (I'd rather smear 'products' on my 63-year-old face than have them dripped into the eyes of rabbits etc), and the Deadseakit advert that I responded to implied that this was a similar sort of thing. I was supposed to take 'before' and 'after' mug-shots, and as a 'reward' I got to keep the samples of grease.

 

Incidentally, the company IS based in the UK ... they merely 'ship from' a P.O. Box in Israel.

Edited by Ship'sBelle
adding a bit more
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Shipping from a PO Box in Israel still means they are hiding somewhere, as it is Israel the 'product labelling' and 'anti- animal testing' conventions doesnt exist there, so you could still be using stuff tested on animals, or even derived from some endangered species.

 

I would use the term 'vanity s c a m' but the filter on this forum doesn't allow the word through but basically it is a marketing poly to get you to think that you are getting something for nothing.

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OK, a bit more digging ... the domain name Deadseakit.com*LONDON has just 14 days left to run. (Expires 8th October 2012). The domain name is owned by a firm called DS Marketing Ltd who operate from premises at 788 - 790 Finchley Road, London NW11 7TJ.

 

They aren't the sole importers/distributors of the 'Dead Sea Kit' products that are made in Israel (see ebay for at least one other example!) ... but they're the only outfit that charges extremely high prices for the products; and the only firm that 'cajoles' (dupes?) customers into signing up for 'repeat purchases'.

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The people who get caught in this 'vanity trap' should get together and do a class action against Facebook who actively promote this kind of 'special offer', and hide behind their 'non EU' status.

 

If these companies are reported to Trading Standards and the OFT then something has to be done.

 

This lot were hiding behind a genuine cosmetic companys logo and I reported it to the genuine company... not heard anything back from them yet.

 

The £59.95 isn't as bad as the £113 for what are supposed to be diet pills which has been going around for a while.

 

Just because the companies aren't based in the UK doesn't mean to say they can't be stopped from advertising in the UK.

 

'Phoned the CAB's 'Consumer Advice' dept about this firm this morning. (Apparently this arm of the CAB liaise with the OFT and Trading Standards Depts now).

The person I spoke to confirmed that several of the terms and conditions on the website of Deadseakit.com*LONDON breach UK regs. Also the content of their online advert will be examined, plus the Health & Safety issue of failing to state the ingredients used and the expiry date of the product. The case will be investigated by 2 branches of Trading Standards: one from my own area, and one from the area of London where this firm are registered.

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