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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Sequence,Brown&Merry,Conn ells Group - bad lot!


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Hi - this is the nearest topic I can find to post in.

 

I believe Ive been duped into a contract with these guys under false pretenses

- having said that it would not hurt "to test the water" and pu tthe house on the market to see what gives

and that it wouldnt cost me anything

 

 

it now seems that the agent is trying to get nearly £500 from me within 14 days and if I dont pay up

- despite their never having sent one person round -

they will charge me 3% on top of Barclays Banks base rate on the bill??!!

 

 

I believe they breached any contract we may have had right from the start

and I certainly do not intend to give them all this money for doing very very little indeed

and going directly against what they said while sitting in myhouse!

 

 

Am I right in saying that this all comes under Contract Law. Thanks.

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One of my pet subjects I HATE ESTATE AGENTS!!!! Now thats off my chest lets move on.

 

Yes it is a contract law matter. For this contract to be legally enforceable you must have been given a NOTICE OF RIGHT TO CANCEL IN THE PRESCRIBED FORM contained in the written contract.

 

Failure to provide this mandatory written notice render's the contract un enforceable in law.

 

The relavent legistration is The Cancellation Of Contracts Made In A Consummers Home Or PLace Of Work Ect, Regulations 2008 SI 2008 NO.1861

 

Although this is untested in the County Court's, the Office Of Fair Trading surport this veiw (I have a test case pending).

 

So my humble advice is, point out these matters to your "ever so bright Estate Agent" and tell them to sue you!! Oh by the way failing to provide a cancellation notice is a CRIMINAL OFFENCE PUNISHABLE by a fine of up TO £5000 YES £5000 pounds!!! Tell them if they do not confirm the cancellation of there account in writing you will report the matter to the prossucuting body(TS) that should do the trick!!

 

I am of course replying to your post on the understanding that you were not given a cancellation notice--------- I have yet to see an Estate Agents marketing contract that complied with the law.

 

Let us know how you get along

Edited by lawdoctor
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Hi - thanks - I'll dig out all the papers but had nothing apart from the contract as far as I recall - there are many pages of small print to get through! - didnt have a copy for ages and had to ask for it so the seven days to cancell period has past

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Reading between the lines:

 

- An estate agent cannot market a property without a Home Inspection Pack (HIP).

 

- Typically, an estate agent will charge £500 to arrange for a HIP (even though they only cost £150 if you go direct to a HIP provider - but that is another story).

 

Did they arrange for a HIP to be prepared?

 

Long and the short - you cannot now "test the market" (ie. get dupes to come round without having any real intention to sell) without at least some outlay of money.

 

That said, it is entirely true that estate agents lie through their teeth in order to get business - so read up on what lawdoctor says.

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Hi again campri 2

 

Along with the above,your Estate Agent must be a member of an ombudsman scheme in accordance with the Estate Agents(Redress Scheme) Order 2008 SI 1712

 

This law came into force on the 1st October 2008 pursuaunt to schedule 3 of the Estate Agents Act 1979 Tell them to refer any compliant to the scheme's ombudsman who will decide the isssue free of charge.

 

Again it is a criminal offence not to be registerd.( although in fairness 90% are) The ombudsman would not give judgement for the agent unless they had given you the cancellation notice (detailed above).

 

Oh by the way (again) the ombudsman can and proberly would award you

compensation for the breach only a few hundered .POOR OLD ESTATE AGENT!!!!!

Edited by lawdoctor
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  • 1 year later...

HI ALL

 

Here is post i posted over one year ago and a post on PAINSMITH'S SOLICITOR's blog. To my mind this is the first court decision made under these regulations. "ESTATE AGENTS BE WARNED CANCELLATION NOTICE REQUIRED"

 

 

Yes it is a contract law matter. For this contract to be legally enforceable you must have been given a NOTICE OF RIGHT TO CANCEL IN THE PRESCRIBED FORM contained in the written contract.

 

Failure to provide this mandatory written notice render's the contract un enforceable in law.

 

The relavent legistration is The Cancellation Of Contracts Made In A Consummers Home Or PLace Of Work Ect, Regulations 2008 SI 2008 NO.1861

 

I am of course replying to your post on the understanding that you were not given a cancellation notice--------- I have yet to see an Estate Agents marketing contract that complied with the law.

 

 

20 March, 2011 • 23:40 0

Cancellation Notice

 

In a recent case in Watford County Court an agent sought his commission for the successful sale of a property in October 2009.

The Defendant defended the claim on the basis that no Cancellation

Notice in the prescribed form pursuant to the Cancellation of Contracts in a Consumer’s home or Place of Work etc Regulations 2008 had been served.

In response to this defence the agent was relying on schedule 3 of the Regulations which excludes certain contracts from the Regulations. One such contract is for the sale or rental of immovable property.

However, the court held that the contract entered into by the parties was not a contract for the sale or rental of immovable property but one of marketing and as such schedule 3 did not apply.

The court also held that this was a commission contract and therefore caught by the Regulations. Therefore where no Cancellation Notice had been provided then pursuant to clause 7(6) the contract is unenforceable.

The agent’s case was dismissed.

Thank you to Mr Kennedy who brought this case to our attention.

 

LAWDOCTOR.

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Hi - thats very interesting

-wonder what other contracts this then applies to?

 

 

meantime - dont know if I still have the papers but it all went very quiet re my estate agents demands for monies

- then ages later I had a demanding letter from a DCA.

 

 

I ignored that until such time they tried to take legal action

 

 

at which point I would have given them the info on the breach of contract of their client first.

 

 

The only thing that now bothers me is getting any crap info taken off my credit file if necessary as,

 

 

I think I'm right in saying, the reference agencies wont take any info from me directly as evidence.

 

thanks.

lyn

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  • 1 year later...

Estate Agents do not get a bad press for nothing.

 

Had dealings with Brown & Merry, one of the many and various companies all under Connells Group and apparently part of, or owned by, the Skipton Building Society.

 

....................... et al are in fact Connells, or is it Seqeunce Homes,

..hard to tell the way they have all these 'entitites' that includes sub prime lenders like Amber.

 

Having been stupid to believe their salesmen when they said, yes yes, try it, put it on the market, it wont cost you anything,..

 

.. and here we are years later having been stung for hundreds of pounds now for their useless service and total incompetence I am livid.

issues about HIPs and what they did and didn't do

 

- I being the vulnerable party in all this have to pay them

- it is disgraceful, outrageous and downright dishonest:-x:-x

Edited by dx100uk
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I have been done for over £600 by Sequence UK,

 

 

who operate lots of different estate agents in your high streets like Brown & Merry, Wm. H. Brown, Barnard Marcus etc.

 

 

They are all part of Connells Group.

 

 

I was told I would not have to pay a HIP and signed a 12 week contract to have my property sold. It was a totally useless and appalling service but it did run the twelve weeks. I wrote to them saying I didn't want them to roll it over into another 12 weeks or whatever they might try to do and they have now taken me to court for the HIP cost plus extra's and said that I withdrew from the contract so they had a right to be paid for their useless inaccurate HIP, which was never completed at the time anyway. I believe they have backdated all these papers of theirs way after the fact, it is nearly 3 years since all this crap and now they have won a judgement for the money. I am so very very cross about this. I don't see why they should have been given this. Anything I can do?

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Did you defend?

 

If these are a penalty, do what they have done and Issue against them!

Hi - I did defend but had a hard time with the DJ. Sequence UK Ltd contracts basically require you to pay them in all scenarios, even for cancelling within their cooling off period! I am confident that there terms would be judged an Unfair and there is certainly no transparency. The staff do not stand in front of you telling you that the moment you sign you will be liable for cost, even if you cancel later the same day. You cannot see a HIP without paying and then if it is **** they will still want paying. It is an appalling situation and must be challenged.

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well HIPS are now not required, so that should not arise again.

they were always not worth the paper they were printed on as did not go far enough, but at that time it was a legal requirement and sellers had to pay for them, whether the property sold or not.

I suspect they would not have succeded with their claim unless it was in their contract, that the cost of the HIPS had to be paid for and what the cost was.

This was quite usual at the time.

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  • 2 months later...

It might have been "quite usual" but the point here is being mis-led, being told specifically that you will not have to pay anything face to face. The same company were sued before in court for their representatives behaviour but it still is the case today that Litigants in person get ****ed over by barristers and solicitors, the starting point is never even and fair and transparent and the government offer no respite for consumers. It seems that all business nowadays is designed to trap any many people as possible into paying endless premiums, interest and costs, cars, mortgages, credit cards, bank accounts, loans; little wonder that overseas companies love Britain, we have none of the restrictions that some other countries do. Doorstep selling and new companies backed by MPs that offer instant money with horrendous interest rates - it is appalling.

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get if your chest then!

the point is they would not have to pay for it if they sold the house.

As it was not sold, then and I suspect it was in the contract that the HIP would have to be paid for, EA had to pay for it to be produced, and include it in their deal and part of their fee.

It was a failed goverment scheme, and that was how it was dealt with then.

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get if your chest then!

the point is they would not have to pay for it if they sold the house.

As it was not sold, then and I suspect it was in the contract that the HIP would have to be paid for, EA had to pay for it to be produced, and include it in their deal and part of their fee.

It was a failed goverment scheme, and that was how it was dealt with then.

Hi - yes, indeed, if thats what happened but: they did not produce a HIP at the time, they did not give access to a HIP at the time, they did not even sign the contract but - hey ho - it arrived in court with a signature on it being a photocopy of course and to date they still refuse to disclose the original papers - but, yes, it does feel great getting it aired, even if it only serves to warn others - thanks

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