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    • I apologise if I was being unclear. Where it currently stands is that they will have it repair, placing scaffolding in our garden for 5 days. They have moved fast, but we will still have to postpone our contractors, meaning, we won't necessarily have the work done in time for the wedding and therefore will incur additional expenses for either a marquee or a wedding venue. They are vehemently against having any kind of liability in any regard but continue repeating that they are legally entitled to use our garden for their repairs (I believe this is true unless the work can be carried out using a cherry picker). The neighbour seems either indifferent or oblivious to the fact they can't reach all of the side of the roof from the space where they can place the scaffolding. They have asked their roofer of choice about using a cherry picker but the roofer has said it wasn't possible. It's not clear whether the roofer doesn't want to use a cherry picker or whether there is an issue with it. They have told us it is a problem that we are installing a gazebo as it will prevent them to access their roof from our garden in the future?!?  
    • Couldn't agree more, really wanted a true ruling on this just for the knowledge but pretty sure the Judge made some decisions today that he didn't need to?.. maybe they all go this way on the day? We hear back so few post court dates I'm not sure. Each Judge has some level of discretion. Their sol was another Junior not even working at their Firm, so couldn't speak directly for them! that was fortunate I think because if she would have rejected in court better, she might have  been able to force ruling, we are at that point!, everybody there!!, Judge basically said openly that he can see everything for Judgement!!!  but she just said "I can speak to the claimant and find out!" - creating the opportunity for me to accept. I really think the Judge did me a favor today by saying it without saying it. Knowing the rep for the sol couldn't really speak to the idea in the moment. Been to court twice in a fortnight, on both occasions heard 4 times with others and both of my claims, the clerk mention to one or both parties "Letting the Judge know if you want to have a quick chat with each other"! So, it appears there's an expectation of the court that there is one last attempt at settling before going through the door. So, not a Sol tactic, just Court process!. Judge was not happy we hadn't tried to settle outside! We couldn't because she went to the loo and the Judge called us in 10 minutes early! - another reason to stand down to allow that conv to happen. Stars aligned there for me I think. But yeh, if the sol themselves, or someone who can make decisions on the case were in court, I would have received a Judgement against today I think. She was an 'advocate'.. if I recall her intro to me correctly.. So verbal arguments can throw spanners in Court because Plinks dogs outsource their work and send a Junior advocate.
    • that was a good saving on an £8k debt dx
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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
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SHIPLY - Cannot get my money back when the service was not provided


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I had the very bad idea to use this website to ask some quotes for transport and as I receive quite a good quote from a transport company, I decided to proceed.

Due to the fault webiste of shiply.com, they charged me for 2 deposit transactions (tot amount around 60€), providing no service.

After several email and phone calls to their customer service, the situation is still not resolved and I still wait for receiving my money back.

First transaction was 9th july and second one was 10th July - I didn't have the service + I don't have my money back. Unacettable to wait for more than one month to have MY money back.

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Yes, I paid with an Italian credit card (transaction was in EUR) through moneybookers and unfortunately the chargeback request is very difficult in Italy especially when you cannot go phisically to the bank. Anyway shiply must give my money back! :mad2:

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You don't need to go to the bank, you can request a Chargeback over the phone.

 

Yes, I paid with an Italian credit card (transaction was in EUR) through moneybookers and unfortunately the chargeback request is very difficult in Italy especially when you cannot go phisically to the bank. Anyway shiply must give my money back! :mad2:
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  • 1 year later...
I had the very bad idea to use this website to ask some quotes for transport and as I receive quite a good quote from a transport company, I decided to proceed.

Due to the fault webiste of shiply.com, they charged me for 2 deposit transactions (tot amount around 60€), providing no service.

After several email and phone calls to their customer service, the situation is still not resolved and I still wait for receiving my money back.

First transaction was 9th july and second one was 10th July - I didn't have the service + I don't have my money back. Unacettable to wait for more than one month to have MY money back.

 

Same happened to me try raising a dispute with paypal and your credit card firm and tell every one not to use them

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  • 2 weeks later...

DO NOT USE SHIPLY TO FIND A COURIER

 

Yes, I'm another dissatisfied Shiply 'customer' who has lost her deposit, but I also have serious concerns about not being able to leave honest feedback for couriers. There is something very wrong and shady going on with this company.

 

I booked a courier through Shiply to deliver packages from Devon to London on a certain day last week. After I accepted the quote the courier wouldn't even discuss details until I had paid him all monies up front, but delivery was urgent and imminent so I agreed. When I hadn't heard from him re collection the eve before delivery day I called his mobile. Turns out he was still in Scotland and wasn't able to do the job. By then it was too late to book anyone else so I used CityLink. Surprisingly, within 24 hours, the courier had repaid the full fee. However when I then registered the failed delivery with Shiply I was informed that, whatever happens, they never refund their deposit, which in this case was £24.00. Since they take the fee for 'Shiply Shipment' you would imagine a shipment has to take place in order to keep deposit. Note cancellation info is well down list in T&C's.

However I think this next bit is more worrying. I then found they have a system which made it impossible for me to leave neutral or negative feedback for the courier. They sent an email telling me to leave feedback, but saying if you don't do it within 24 hours they will leave 'generic positive' feedback themselves. So I went to leave neutral feedback - well he had refunded money. However it didn't allow anything but positive feedback until further time had elapsed. I allowed the time to elapse and went back to leave my neutral feedback ... to my surprise I couldn't leave feedback as Shiply had done it for me. It said

"Very helpful indeed. Good communication. Recommended.". Completely false feedback made under my name next to my delivery.

 

I checked their feedback reminder email and noticed it gave an option to cancel their generic positive feedback:

 

"We realise that your delivery might not have been carried out yet, if so you can cancel the automatic feedback by clicking here".

 

But guess what ... when you click on cancel button it goes to Shiply website and says:

 

"Cancellation is unsuccessful. It has been more than 24 hours since the feedback reminder was sent to you so automatic feedback has been left for this shipment"

 

In my opinion Shiply are a most disreputable company and I don't believe you can have confidence in the feedback for the couriers - which is all you have to go on. I will never ever use or recommend them again and wherever there is a forum I will post on it to warn others. I cannot believe that retaining deposits and creating false feedback can be legal. AVOID SHIPLY AND FIND ANOTHER DELIVERY FIRM.

Edited by Mooniiemoo
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DO NOT USE SHIPLY TO FIND A COURIER

 

Yes, I'm another dissatisfied Shiply 'customer' who has lost her deposit, but I also have serious concerns about not being able to leave honest feedback for couriers. There is something very wrong and shady going on with this company.

 

I booked a courier through Shiply to deliver packages from Devon to London on a certain day last week. After I accepted the quote the courier wouldn't even discuss details until I had paid him all monies up front, but delivery was urgent and imminent so I agreed. When I hadn't heard from him re collection the eve before delivery day I called his mobile. Turns out he was still in Scotland and wasn't able to do the job. By then it was too late to book anyone else so I used CityLink. Surprisingly, within 24 hours, the courier had repaid the full fee. However when I then registered the failed delivery with Shiply I was informed that, whatever happens, they never refund their deposit, which in this case was £24.00. Since they take the fee for 'Shiply Shipment' you would imagine a shipment has to take place in order to keep deposit. Note cancellation info is well down list in T&C's.

However I think this next bit is more worrying. I then found they have a system which made it impossible for me to leave neutral or negative feedback for the courier. They sent an email telling me to leave feedback, but saying if you don't do it within 24 hours they will leave 'generic positive' feedback themselves. So I went to leave neutral feedback - well he had refunded money. However it didn't allow anything but positive feedback until further time had elapsed. I allowed the time to elapse and went back to leave my neutral feedback ... to my surprise I couldn't leave feedback as Shiply had done it for me. It said

"Very helpful indeed. Good communication. Recommended.". Completely false feedback made under my name next to my delivery.

 

I checked their feedback reminder email and noticed it gave an option to cancel their generic positive feedback:

 

"We realise that your delivery might not have been carried out yet, if so you can cancel the automatic feedback by clicking here".

 

But guess what ... when you click on cancel button it goes to Shiply website and says:

 

"Cancellation is unsuccessful. It has been more than 24 hours since the feedback reminder was sent to you so automatic feedback has been left for this shipment"

 

Shiply are an extremely disreputable company and I don't believe you should place any confidence at all in the feedback for the couriers - which is all you have to go on. I will never ever use or recommend them and wherever there is a forum I will post on it. I cannot believe that retaining deposits and creating false feedback can be legal. AVOID SHIPLY AT ALL COSTS.

 

 

The more you read about Shipley the more fraudulent the firm becomes..

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  • 1 month later...

After threatening to take it all the way with PayPal for not giving me a refund there service to pay Shipley as a goodwill gesture they have refunded my money and said if they receive any more complaints about Shipley they will have to look more closely at this company as they do with any other one that they receive a lot of bad feed back on .. so get complaining and shut this firm down..

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