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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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speed credit


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Pity the OFT didnt include toothfairy, MHB in there as they are ran by the same person.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Since its all the same company, they most likely already have the info.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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So what happens now? I'm more than happy to pay what i owe but these thieves are harassing me for a ridiculous amount.

 

I did think it odd that i hadn't received any calls or texts at all this weeks. Pleasantly surprised to find out these scumbags have been shut down and fined at last!!

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You owe the original loan, contracted interest and a default fee, minus anything you have already paid. Keep the money safe in your account for now, so if someone legit comes along to ask you for payment, then you have it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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You owe the original loan, contracted interest and a default fee, minus anything you have already paid. Keep the money safe in your account for now, so if someone legit comes along to ask you for payment, then you have it.

Thanks, is it worth notifying my DMP provider (Stepchange) about whats happened? So they don't keep paying speed credit only for someone else to come along later and have no record of the payments? When you say contracted interest, how long is the period? I have seen people say we should only pay original loan + 1 month interest and default charge but where does this advice actually come from?

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They most likely already know, but theres no harm informing them that you want payments stopped until the OFT make an announcement about repayments.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Has anyone managed to pay off there loan? On approaching speed credit the site as we all know has been closed down so I rang the number which referred me to notherndebtcollectors.com when clicking the pay now button to pay off my debt it says my loan doesn't exist? Someone please help!

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Just got off the phone with Stepchange. MHB have bullied them into increasing my balance to a ridiculous £1,516.23 for a £300 loan. They now say they can't change it and I have to get the Financial Ombudsman to make these jokers remove the stupid interest and illegal charges. I am beyond ****ed off.

 

Regarding the loss of licence. I was told that the OFT sent Stepchange and email roughly saying that MHB and Speed Credit fall under the MCO umbrella, but Toothfairy is part of webloans processing or something. He said that MCO are essentially going to transfer the debt to Toothfairy and continue pursuing us. Apparently MCO and Toothfairy/webloans are diffent groups yet share the same bank account. How on earth that does not ring alarm bells to the OFT to shut both operations down does not make sense to me. Are there not money laundering controls that prevent two "unrelated" entities sharing a bank account?? Ridiculous!

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Theyve bullied stepchange? Tell stepchange yoh want that debt removed from the dmp. They cant refuse.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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They can remove it. Basically what they are sayign is that the creditor can change their debt to whatever they want, and the DMP will force you to pay it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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  • 2 weeks later...

Surely people don't have to keep on responding to their correspondence when they blatantly ignore everything being said.

 

I think I would send them one letter like the following: -

 

"Please find attached my income and expenditure form which shows that I can pay you £X a month to repay my loan + one month's interest [+ default fee*]. I consider the remainder of your charges to be unlawful and the only way I will agree to pay such charges is if you pursue me in a court of law and an order is made by the court. Please note that no amount of threatening correspondence or visits from 'doorstep collectors' will cause me to agree to repay such fees and such correspondence/visits will be treated as harassment. I do not give permission for any 'doorstep collector' acting on your behalf to visit my property and such visitors will be reported to the police for trespassing. I choose to only discuss financial matters by e-mail/letter so as to protect the interest of all parties involved; I will therefore ignore/terminate all telephone calls attempting to discuss this debt without any further warning.

 

I am aware that your company seems to bombard debtors with threatening correspondence. Please note that any repayment plan has to suit MY finances, as I cannot pay you more than what I have. Therefore I shall be ignoring any further correspondence from yourselves, Northern Debt Recovery, Marshall Hoares "Bailiffs" or indeed any other company you instruct to chase this debt on your behalf unless it demonstrates that my circumstances have been taken into account. Any further correspondence received will be tantamount to HARASSMENT unless you are willing to propose a sensible repayment plan that I can actually afford.

 

Please note that I DO NOT AUTHORISE your company or any company acting on your behalf to take payments from my debit card or bank account. I have copied this letter to my bank and, in accordance with Regulation 55 of The Payment Services Regulations 2009, you are hereby unauthorised to take payment using my debit card. If you ignore this letter and try to take payment, any monies taken WILL be subjected to a charge back and you will be reported to the Office of Fair Trading for breaking the law.

 

Please note that any and all correspondence will be kept on file and complaints WILL be made to the Office of Fair Trading and the Financial Ombudsman if I deem the correspondence to be threatening and unlawful.

 

This letter has been sent recorded delivery and proof of postage shall be retained."

 

* If applicable

 

Send a copy to your bank too.

Edited by matttye
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Good idea to send it but rather pointless as they will simply ignore it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good idea to send it but rather pointless as they will simply ignore it.

 

I know what you're saying but at least it prevents the need for any further effort on the debtors behalf until the creditor is willing to act reasonably.

 

Should perhaps include a sentence about only being willing to discuss financial matters by email/writing and any telephone calls will be ignored and/or terminated.

 

The purpose of the letter is not to get the creditor/debt collectors to stop contacting the person as I don't think they will do that, but it's just to immediately set out what they will and will not accept. If a doorstep collector turns up they can then report it to the police and show the letter sent refusing permission for them to attend. If the bank releases funds they can then complain to the bank and ombudsman about the bank ignoring instructions. If the creditor plays hard ball, so can the debtor. They can send as much correspondence as they like, but if you set out the terms in which you are willing to communicate with them in the initial letter then you need not respond further unless they adhere to what you've said.

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The ****ers don't answer their phones anymore, I had my recorder ready and wanted to have some fun with them :(

 

Tried both the mhb number and ndr (hint they both go through to the same place...) and was a put on hold for ages then a recorded message telling me their hours were until 8pm.. Durr it's 7pm now pick up so I can have some fun!!

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Speedcredit rarely if ever answer emails and phones. Same with tf/NDR etc. You also need to stay off the phone to them unless you can record the call in full. This means using truecall or similar. Dictaphones just dont work as well.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You wont get one. They are all the same company.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 weeks later...

i got an actual notice of assignment through the post today which i was suprised about.

As you've already stated its the exact same address, same bank details, just theyve changed it into web loans processing. , since the bother with my first payment ive had no bother off them what so ever really, the man that was dealing it with took my phone number and email details off the system to stop NDR and MH harrassing me after i complained about it, as im sticking to my repayment plan so why should they harrass me.

 

Fingers crossed that everyone else on here gets sorted becasue we all know what a hassle it can be to deal with them

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I think you need to let the oft see that. Im sure its unlawful.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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