Virgin joining offer not given

[ranjeetlals]

Joined Virgin on 1Jun and sales guy said that apart from half price for 6 months would get credit of 60£ on first bill. He even calculated and told me final amount payable for first month after deducting from two months initial bill.

 

Now when the first bill has been generated, find that the 60£ credit has not been applied and calling Virgin helpdesk shows that sales guy had not put this under his notes. Requested Virgin helpdesk for checking and find that after being put through billing-sales-customer support, have to raise a complaint on online system. Feel that will be cheated by these guys of the offer and being pushed around to avoid paying back.

 

Can someone recommend an action could be taken on them to get rederessal to issue.

[MaxxPower]

Do you have anything in writing from the sales guy to state that there would be £60 credited to your account? Normally the sales guys give you a written list of what you're signing up for and will note down any credits or discounts. If so, scan a copy of that and send them the copy, stating that as far as you're concerned, those were the terms you signed up to.

[ranjeetlals]

Unfortunately sales guy did not send any mail/document on the offer and did not catch up as was moving. But they can trace the call made on the day and check what he spoke?

[rebel11]

Hi ran

 

Welcome to CAG

 

Write a Formal Letter of Complaint mark it as such, explain whats happened, how they let you down (that they have evidence - call was recorded by them) and what you want them to do. Tell them if the monies isn't credited to your account, you want to cancel the agreement as the product has been mis-sold to you.

 

Send it to:-

 

Neil Berkett, Chief Executive

[email protected]

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

 

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

 

Thread has been moved to the correct forum.