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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Virgin joining offer not given


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Joined Virgin on 1Jun and sales guy said that apart from half price for 6 months would get credit of 60£ on first bill. He even calculated and told me final amount payable for first month after deducting from two months initial bill.

 

Now when the first bill has been generated, find that the 60£ credit has not been applied and calling Virgin helpdesk shows that sales guy had not put this under his notes. Requested Virgin helpdesk for checking and find that after being put through billing-sales-customer support, have to raise a complaint on online system. Feel that will be cheated by these guys of the offer and being pushed around to avoid paying back.

 

Can someone recommend an action could be taken on them to get rederessal to issue.

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Do you have anything in writing from the sales guy to state that there would be £60 credited to your account? Normally the sales guys give you a written list of what you're signing up for and will note down any credits or discounts. If so, scan a copy of that and send them the copy, stating that as far as you're concerned, those were the terms you signed up to.

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Hi ran

 

Welcome to CAG

 

Write a Formal Letter of Complaint mark it as such, explain whats happened, how they let you down (that they have evidence - call was recorded by them) and what you want them to do. Tell them if the monies isn't credited to your account, you want to cancel the agreement as the product has been mis-sold to you.

 

Send it to:-

 

Neil Berkett, Chief Executive

[email protected]

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

 

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

 

Thread has been moved to the correct forum.

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