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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Whatever happens policy


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Can anyone clear up a small but very annoying problem for me please.

 

I had my printer replaced under the whatever happens policy and could not find my software disk when returning the broken printer

so the software from the new printer was removed from the box to be returned with the broken printer.

(i have no idea why they want software for a broken printer that is clearly no use to anybody else)

 

I took the printer home, dowloaded software as instructed by currys, used it to print some airline tickets then put the printer back in the box as it is very seldom used.

 

Three weeks later went to use the printer and it would not work on it's wireless setting

i uninstalled and re installed the software twice as instructed by the store (via the Kodak website) and as it wouldnt work so i then returned it to the store.

 

I was told if the printer was at fault it would be replaced but if it was a software issue i would be charged up to £10 for the engineer to check it out.

Software problem it was and i was charged the full £10.

 

The problem is that i was not supplied software for this particuler printer so i dont have a base to start at.

 

Its all very well downloading software from websites but it has cost me £10 to get no further forward.

I have emailed customer services and had a bog standard sorry we cant help you reply.

 

I dont think this is very good customer service it does not make you want to go back and shop there again

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Guest Paul - CurrysPCWorld

Hi Mick,

 

Thanks for taking the time to post.

 

I have seen this issue before? Have you already emailed [email protected] or been on our facebook page?

 

If you have not been in contact before and its me dreaming please email me at the above and I will look into this further for you.

 

Kind Regards,

 

Paul

The KNOWHOW team.

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I get a similar issue with my network printer.

 

I can't state for certain that my issue is the same as yours, but the problem for me is that when the printer turns off and on again, sometimes it registers on a different IP address. I solve it by going to internet explorer, clicking file, print and a box comes up with the installed printer, right click the printer and select properties, then click on "ports" and add a port. Then on my printer I go to the settings, network settings, then select "confirm settings" and I scroll down to the IP and put that as the new port settings. Once this is done the printer works.

 

If this is the problem, take a note of all the printer settings, and change it from "automatic" to "manual" and put the IP as a higher number in the last 3 digits. (Mine when set to automatic was 192.168.1.2 to 192.168.1.5, depending on what other devices were connected, I moved it to 192.168.1.200, so I can always find it now :))

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Hiya Paul,

 

Thankyou for your quick response

 

You may have seen this issue before as i did post it on your facebook page with no response.

 

I also did email customer services and received a response fairly quickly (2 days) but sadly not a satisfactory one.

 

Dear Mr xxxxxxxxxxxx

 

Thank you for your email dated 22nd June 2012.

 

I am sorry to learn about the problem you have experienced with your printer.

 

The store would only provide a free of charge resolution if a hardware fault was found with the printer. As the fault was deemed to be caused by a software issue you would be charged for this as all warranties only cover hardware faults.

 

The store had supplied the printer software, as you have confirmed, but had to send that back to Kodak, along with the printer as you had not returned the original software disk.

 

Your complaint has been logged under our case reference CCxxxxxxxx

 

Thank you for taking the time to contact us and please accept my apologies that I am unable to assist you further in this matter.

 

Kind regards,

 

 

 

 

Dear Customer services

 

 

As i feel the need to write to you again you will have guessed that i am not satisfied with your response regarding my printer.

 

Your whatever happens policy seems to contradict your actual policy. Surely loosing a software disk is classed as a mishap as is an accidental breakage to equipment.

 

 

 

 

"Instant Replacement Instant Replacement gives you 3 years’ protection and applies to most products between £20 and £150. If your product develops a fault or breaks down, even as the result of a mishap, simply return it to the store with your receipt for a replacement on the spot!"

 

 

 

Nothing is mentioned about software nor does it exclude printers even in the small print.

 

Are you sure nothing can be done to resolve this situation?

 

 

 

Regards

 

 

 

I don't see this as a very good attempt at resolving the issue do you? I have much better things to do with my time than getting involved in an email arguement over a £70 printer.

 

Regards

 

Mick

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Guest Paul - CurrysPCWorld

Hi Mick,

 

Thanks for getting back in contact with me.

 

As it is deemed to be a software fault caused by the disk or the download that you were required to do so, we would be unable to offer any further assistance unless a hardware fault can be confirmed.

 

Under the terms and conditions of the purchase that you have with us any software faults can not be covered under manufactures warranty or extended warranty (unless you have software support) as a software issue can be man-made. This can be caused by a virus downloaded or software installed by mistake.

 

The best advice that I can offer would be to call the software support line on 0906 515 1180 (PLEASE NOTE THAT THIS IS CHARGED AT NATIONAL RATE AND WILL LAST NO LONGER THAT 20 MINS £1.50 PER MIN)

 

This team will be able to offer you software advice and support and potentially talk you through getting your printer issue resolved.

 

Kind Regards,

 

Paul

The KNOWHOW Team

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Hiya Paul,

 

Thank you for your reply.

 

I am still not happy with your response and would like to take this further. It is no longer about the money (although ringing your software support line at £1.50 per minute stinks). It's about your company have supplied a printer that is not working correctly, by removing the software i have no way of knowing if the machine is broken or software is faulty. So i am £10 out of pocket for having my printer checked then could be another £30 out of pocket by ringing your helpline................It makes this a very expensive printer indeed!!!!!!!!!!!!!

 

Can you please let me know where faulty printers are returned to? Would it be Kodak? would it be your insurance company? or would it be the biffa bin at the back of the shop?

 

If it so important for the printer to be returned with the origional software disk (by the way the software was for an older model) then surely it would not be an option to remove it from the replacement printer's box in the first place then there is no question either way of blame for not having correct or corrupt software.

 

Regards

 

Mick

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Thank you very much for your advice, much more helpfull than the money making rubbish that comes from the ryanair/poundshop attitude of the electronics world that i am trying to deal with at the moment. Will give it a try next time it comes out of the box.

I get a similar issue with my network printer.

 

I can't state for certain that my issue is the same as yours, but the problem for me is that when the printer turns off and on again, sometimes it registers on a different IP address. I solve it by going to internet explorer, clicking file, print and a box comes up with the installed printer, right click the printer and select properties, then click on "ports" and add a port. Then on my printer I go to the settings, network settings, then select "confirm settings" and I scroll down to the IP and put that as the new port settings. Once this is done the printer works.

 

If this is the problem, take a note of all the printer settings, and change it from "automatic" to "manual" and put the IP as a higher number in the last 3 digits. (Mine when set to automatic was 192.168.1.2 to 192.168.1.5, depending on what other devices were connected, I moved it to 192.168.1.200, so I can always find it now :))

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