Blackberry playbook from PC World - completely dead

[Teddybear154]

I bought A Blackberry Playbook at the end of January this year. It was the top 64gb model. I bought it online from PC World website. When I received it, it would not boot it just hung on blackberry logo. I contacted blackberry as was going to return it to PC World. But after blackberry told me to connect it to computer and do a update it finally started working. And has been working fine until a week ago when started having problems charging it. Now the Blackberry Playbook won't charge at all, it is completely dead. When you plug charger in to it no lights come on and it won't switch on. I have tried another charger to make sure its not the charger and it makes no difference. I have contacted rim blackberry but so far they have not been very helpful. I have my receipt from purchasing it online. Can I return it to a PC world store. Its still in warranty I have had it under 5 months. Or will PC world just tell me to contact black berry. Or as bought online can I not return it, will I have to send it back to PC world. I paid £250 for this tablet and its useless. Whats the best thing to do and what are my rights. I have read alot online in different forums about people having real problems returning BlackBerry Playbooks to PC World. And PC world not wanting to do any thing or telling them to contact manufacture.

 

Any advice would be much appreciated

 

Thanks in Advance

[labrat]

would suggest contacting a pcworld store

 

if it is replaced by blackburry then it is no longer the same product and is not covered by the sale of goods act

 

if an exchange is arraged by the store then it is still covered

[rebel11]

Hi Teddy

 

Have a read of 10,12 and 13 in my signature. All your communication should be with PC World.

[MaxxPower]

In the end it will likely go to Blackberry for repair, but I would highly recommend going via the retailer to arrange that. As has been said, if you go to Blackberry directly you jeopardise any potential future claims you may need to make under the SOGA.

Always go the retailer and make them live up to their responsibilities. It's the only way to make them learn.