Payday loan mess

[MARTIN3030]

yes good idea,but preferable to put it in a letter and send with proof of posting.

[Dizaster]

That would be another way but they have no excuse not to read my emails and reply to them, I used a template and altered it abit. Email is the best way I think I keep a copy and it's instant!

 

What a nightmare

[renegadeimp]

Make sure you CC yourself as a recipient for the emails, so if you need to prove it in court or elsewhere, you can show the headers of the email to prove it.

[Dizaster]

I have just got this reply from PDE, is this a joke?!

 

Thank you for your recent contact and your request for a repayment plan.

Our accepted criteria for a repayment plan are as follows:

 

• Significant Loss of income

• Unexpected change in personal circumstance, e.g. Long term sickness

• Severe Disability or illness (including close family members)

• Terminal illness or Mental illness (including close family members)

• Deceased (including close family members)

• Redundancy or Reduced hours (contractual hours reduced by company)

 

All or any of the above may require documented evidence. I.e.:

 

• If you are now unemployed or in receipt of financial support, please provide proof of unemployment or redundancy. If your contractual hours have been reduced by your employer, please provide a letter from your employer on company headed paper to confirm this.

• If your circumstances have changed due to personal illness, please provide a copy of a doctor’s note or hospital letter.

 

If your financial circumstances have changed we may be prepared to consider a reasonable and affordable repayment plan.

[Dizaster]

My father is dying how can I prove that?!

[sequenci]

That's absolutely ridiculous. Ensure that you consider a formal complaint. You do not need to provide the evidence that they ask of, all that you need to provide is an accurate copy of your income & expenditure form.

[Dizaster]

I also want to note I haven't had anymore calls today from PDUK, they must have read the do not call email

[Dizaster]

This is a reply from SpeedCredit:

 

Thank you for your message passed to us from Speed Credit.

 

In order for us help you, please fax us the appropriate documents that were requested in the previous email sent.

 

\'Please fax us a copy of your income support, any benefits you are receiving and if your not working a letter of termination and P45 to *** so we can look into this matter.

 

We DO need these documents before we can set any repayment plan up for you.

 

We cannot freeze your file from correspondence or charges until an amicable offer has been accepted and a repayment plan has been set up.\

[renegadeimp]

They DONT need the documents. You need to start reporting this company for breach of regulation.

 

Please fax us a copy of your income support, any benefits you are receiving and if your not working a letter of termination and P45 to *** so we can look into this matter.

[sequenci]

You must respond pointing out the following:

 

a) That they are in breach of the OFT debt collection guidance asking for this information

b) Their behaviour also flouts the Lending Code.

c) You would like a copy of their formal complaints procedure, it is your intention to report them to the OFT, Trading Standards; and to lodge a complaint with the FOS

d) Request the name of the trade association that they are a member of

[MARTIN3030]

Speedcredit is a trading style of MCO Capital Ltd EC4V 6RN

Other trading styles are Paycheckcredit and Popcredit.

 

Their CC licence shows some disturbing info.

 

Minded To Revoke 13/03/2012

Minded to Refuse to Vary 13/03/2012

Minded to Refuse to Vary 13/03/2012

Minded to Refuse to Vary 13/03/2012 4

Minded to Refuse to Vary 15/09/2012

Minded to Refuse to Vary 15/09/2011

Minded To Revoke 15/09/2011

 

 

http://www2.crw.gov.uk/pr/default.aspx

[Dizaster]

Another email from speedcredit in my junk folder:-

 

 

You agreed to automatic payments to settle your Speed Credit Pay Day Loan*.

 

You are aware that these payments are necessary to avoid further charges, recovery and legal action.

 

You were committed to pay GBP 72 by 20.06.2012.

 

The following payment of GBP 72 in relation to your loan Speed Credit Pay Day Loan* - Ref [EDIT] has been DECLINED by your bank today.

 

Your transaction reference is: [EDIT]

Error Code: DECLINED - The supplied expiry date is in the past

This may appear on your statement as a transaction processed by: tf-f or London Treasury Services

 

Your outstanding balance is GBP 163.

 

By failing to honour this agreement all charges will immediately become due. Recovery Agents will be sent to all addresses we have on file for you in order to obtain payment. Should this also prove unsuccessful we will be liaising with solicitors who will obtain a County Court Judgement against you. Once this is secured we will return with a Warrant of Execution from the County Court and certified Court Bailiffs to seize goods at 9 times the value of what you owe.

 

It is essential that you honour your commmitment .

Edited June 22, 2012 by ims21
Edited out reference numbers

[Dizaster]

I worked out my monies for this month and I owe £404 to friends, family, rent, bank, cc, phone ect that leaves 206 to buy bus passes, cigs, food ect for the month leaving almost nothing for these sharks

[citizenB]

Have you cancelled the CPAs and advised them that this has been done.

 

Is your bank making a charge for declining these payments ?

[citizenB]

Recovery Agents will be sent to all addresses we have on file for you in order to obtain payment. Should this also prove unsuccessful we will be liaising with solicitors who will obtain a county court Judgement against you. Once this is secured we will return with a warrant of execution from the County Court and certified Court bailiffs to seize goods at 9 times the value of what you owe.

 

I really think you need to make a complaint to the OFT about these people.

 

Have the PDL provided you with a copy of THEIR complaints procedure ?

[Dizaster]

I really think you need to make a complaint to the OFT about these people.

 

Have the PDL provided you with a copy of THEIR complaints procedure ?

 

I really don't have a clue where to start I'm

New to all this!

[renegadeimp]

OK. making a complaint to the OFT is very easy. You can either do it by post: http://www.oft.gov.uk/shared_oft/Credit/complaint-form.pdf and send that form to:

 

Enquiries and Reporting Centre

Office of Fair Trading

Fleetbank House

2-6 Salisbury Square

London

EC4Y 8JX.

 

Or you can do it by email: http://www.oft.gov.uk/contactus or [email protected]

[Dizaster]

I will get right on that one now.

 

 

And I have just got this email

 

 

You currently owe £547, your next due date is on the 09.07.12.

 

We cannot freeze your file from correspondence or charges until an agreeable offer has been accepted and a repayment plan has been set up.

 

Yours sincerely,

 

COLLECTIONS (147)

 

NORTHERN DEBT RECOVERY

[renegadeimp]

File the email and include it in your complaint. Once you have made the OFT complaint and sent it, let us know, and we will help you to create a formal Complaint to the DCA so you can get things rolling so the FOS can get involved.

[Dizaster]

They are completely ignoring my emails and keep calling all the time i can't deal with this anymore I'm so stressed right now I can't have them at my door

 

You have not responded to our request to come to a pragmatic arrangement with you to pay of your outstanding debt with our client Speed Credit in respect of your Speed Credit Pay Day Loan*. By ignoring our attempts to contact you and not coming to a reasonable arrangement to settle this debt YOU WILL:

 

1. Incur further charges

2. Suffer further adverse Credit

3. Hinder your defence should this escalate to County Court.

4. Leave us no option but to send out Recovery Agents to all addresses we have on file.

 

Once agents visit it will be very difficult to discount the amount you owe. It is better to make contact with us and set up a reasonable arrangement rather than allow this to escalate.

 

You currently owe:

Loan and Interest GBP 196

Cash Transmission Fee GBP 5

Missed Payment Fee 1 (day 29) GBP 10

NDR Accept Case File GBP 200

Missed Payment Fee 2 (day 43) GBP 10

Solicitors - Case Preparation GBP 150

 

Repayments todate GBP 24

Total GBP 547

 

This can be reduced but you MUST contact us within 3 days on 0843 381 0843. Your file has been sent for review to our Bailiffs and our ground agents to prepare for Court action and door visits. We look forward to hearing from you.

[Dizaster]

This is a response from PDUK

 

Thank you for your email received 27th June 2012.

 

Your complaint has been acknowledged, and a letter confirming this with a copy of MEM's complaints procedure was sent first class to you at the address you have registered with MEM.

 

Please refer to our email sent to you on 22/06/2012 *at 17:29:06 in which you have been advised that MEM will only correspond with you in regard to your complaint by written letter, as any correspondence by email is not secure, as third parties may have access to any email traffic.

 

Should you require a further copy of MEM's complaint procedure and acknowledgement letter, please advise and I will send you a copy by first class post.

 

I would like to reassure you that the last occasion on which MEM attempted to contact you by telephone was on 14th June 2012. No further calls have been made.

 

Kind Regards,

 

Ian

 

Customer Relations

 

PaydayUK,

[Dizaster]

PaydayUk have accepted a payment plan of £15 a month, which I will pay more if I have it and QQ have agreed I can pay them £30 this month then the £65 next month.

 

SpeedCredit is just going to keep getting higher they aren't listening to me and PDE are bein stubborn I don't have any proof to send them and they just keep sendin that same email even after I sent what you said to say.

[Dizaster]

Paydayuk havent added any charges and I have made the first payment, I'm glad they aren't like speedcredit or PDE.

[Dizaster]

Speedcredit are refusing to budge they have already instructed a DCA this is the email they sent me.

 

Thank you for your message, passed to us from Speed Credit.

 

According to our records you took out a 14 – 28 day SHORT TERM loan on 14.05.12 for £100.

 

You currently owe £547.

 

You agreed to repay your short term loan within 14 days. Payday loans can become expensive if you do not keep to the terms and conditions that you agreed to when you took out your loan.

 

Please note that as you borrowed £100, you are being charged £24 every 14 days. This is CLEARLY STATED in the terms and conditions YOU agreed to.

 

YOU agreed to the terms and conditions with your double digital signature by way of entering your email address in twice then clicking \'I accept and agree to the terms and conditions\'. The terms and conditions that you agreed to are legally binding under The Consumer Credit Act 1974.

 

Please remember that your original loan was for 14- 28 days ONLY.

 

Your offer to pay £20 per month has been rejected. However any payments made will be added to your file but WILL NOT be known as a payment plan nor will we freeze any interest.

 

If you are unable to pay in a one off payment, but you are willing to pay £100 per month starting from this month, we are prepared to FREEZE all interest and charges.

 

Please confirm the dates that you will be making payment on and whether you wish for us to set this up to take payment automatically?

 

If you have any questions please don\'t hesitate to call us on 0843 381 0843.

 

Failure to make either payment will result in your file being passed to a third party bailiff company who will commence proceedings against you in your local county court.

[Dizaster]

It's funny how the DCA know SO much about the debt it makes me wonder if the DCA agent is sat right next to the SPeedCredit people, is that allowed?