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    • Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.
    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
    • Thank you for your responses. As requested, some more detail. Please forgive, I'm writing this on my phone which always makes for less than perfect grammar. My Dad tries but English not his 1st language, i'm born and bred in England, a qualified accountant and i often help him with his admin. On this occasion I helped my dad put in his renewal driving licence application around 6 weeks before expiry and with it the disclosure of his sleep apnoea. Once the licence expired I told him to get in touch with his GP, because the DVLA were offering only radio silence at that time (excuses of backlogs When I called to chase up). The GP charged £30 for an opinion letter on his ability to drive based on his medical history- at the time I didn't take a copy of the letter, but I am hoping this will be key evidence that we can rely on as to why s88 applies because in the GP opinion they saw no reason he couldn't drive i need to see the letter again as im going only on memory- we forwarded the letter in a chase up / complaint to the DVLA.  In December, everything went quiet RE the sleep apnoea (i presume his GP had given assurance) but the DVLA noticed there had been a 2nd medical issue in the past, when my father suffered a one off mini stroke 3 years prior. That condition had long been resolved via an operation (on his brain of all places, it was a scary time, but he came through unscathed) and he's never had an issue since. We were able to respond to that query very promptly (within the 14 days) and the next communication was the licence being granted 2 months later. DVLA have been very slow in responding every step of the way.  I realise by not disclosing the mini stroke at the time, and again on renewal (had I known I'd have encouraged it) he was potentially committing an offence, however that is not relevant to the current charge being levied, which is that he was unable to rely on s88 because of a current medical issue (not one that had been resolved). I could be wrong, I'm not a legal expert! The letter is a summons I believe because its a speeding offence (59 in a temp roadworks 50 limit on the A1, ironically whist driving up to visit me). We pleaded guilty to the speeding but not guilty to the s87.  DVLA always confirmed to me on the phone that the licence had not been revoked and that he "May" be able to continue to drive. They also confirmed in writing, but the letter explains the DVLA offer no opinion on the matter and that its up to the driver to seek legal advice. I'll take the advice to contact DVLA medical group. I'm going to contact the GP to make sure they received the SAR request for data, and make it clear we need to see a copy of the opinion letter. In terms of whether to continue to fight this, or to continue with the defence, do we have any idea of the potential consequences of either option? Thanks all
    • stopping payments until a DN arrives does not equal automatic sale to a DCA...if you resume payments after the DN.  
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Vodaphone contract also high bills not a happy customer!!! **awaiting op update **


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Not happy with vodaphone at all

bill to high

always go over my Internet allowance

even up graded that don't help. Bills

 

£120 a month when I joined

now I have better control but still had to pay £5 a month more to get only 300mins.

But what about my Internet I need more.

What shall I do?

Any ideas please???

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That's £1,500 per year!! Vodaphone shouldn't want to lose you!

 

Is there any other way that you can get some or all of your internet, eg wifi that might be cheaper?

 

Do any other suppliers have a package that would be cheaper?

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I have a contract with T-mobile that's £30 a month with Lumia phone. I get 600 minutes and 600 texts, but the blessing fir me is the unlimited internet for the month. You do get a fair use policy, which when you have gone over this, it will only let you watch videos for a certain number of hours a day, but you can browse internet as much as you like, no extra charge. I use the internet constantly, and have found the T-mobile service a god send for that. Others only offer a very limited amount and then charge more.

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If you want to move networks it might be worth seeing if you can downgrade to the minimum package and then negotiate a payment to leave ... or ring up and tell them what your spend is and what you are considering and see what they are prepared to offer

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Hi I took a Vodaphone contract out from Car phone warehouse in June 2011 it’s a 24month contract.

 

I got with it for free an iPhone 4 and I had insurance for the first 30day for free with carphone warehouse.

 

I cancelled that insurance and join vodaphone insurance, that way my bill come out in one go.

I did lose my phone twice but they got replaced for £25 access charge.

The second time I lost my phone I got a I phone 4s because the I phone 4 was out of stock lol.....

 

I have a 24month contract which ends on 18th April 2013.

 

I get for £40 +vat line rental

900 minutes,

Unlimited texts,

750MB mobile internet,

Vodafone Data Traveller and 1GB BT Openzone Wi-Fi (Y3 24IP 900MUTX 750MB WF E)

+ Vodafone Insurance = £52.00

This is without added extra charges (gone over internet allowance or calls)

 

This amountwas never enough as I kept getting massive bills and simple can’t afford it.

So they suggested upgrade so I did.

 

now my line rentalis £46 + vat

1200 minutes,

Unlimited texts,

750MB mobile internet,

Vodafone Data Traveler and 2GBBT Openzone Wi-Fi.

+ Vodafone Insurance =£58.00 excluding extra charging.

 

I’ve had toupgrade because the minutes was not enough and I now have 1200mins anytime any network.

 

But I need more internet allowance as I’m always on the move and need connection.

I’m notsatisfied with this contract, what I would like is.....

 

Unlimited internet

Unlimited texts

And 1200mins

 

 

How to resolve this issue without having to leave Vodaphone???

I have 12 month left in to this contract to buy out would cost me £470.

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That's £1,500 per year!! Vodaphone shouldn't want to lose you!

 

Is there any other way that you can get some or all of your internet, eg wifi that might be cheaper?

 

Do any other suppliers have a package that would be cheaper?

 

Not always at the beginning of my contract till I learned to use it properly. I wrote another post below which explained In much more detail what I'm on about lol

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What phone/tariff do you have that requires you to pay £125 for only 300 mins. I get twice that with an iPhone 4 for only £36 a month. Like grumpy says, the only way to still get internet free is wifi, stick to wifi. It's faster and cheaper (unless your in a hotel that charges for it!)

 

No my bill comes to £125 when I 1st took the contract first. But I learnt to use it properly now lol.

I wrote a detailed expiation below of what's going on.

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might be worth doing, if you are spending that much a month. it's only 4 months usage for you. btw, there is no such thing as unlimited internet, all providers will have fair usage on them if you are talking amounts that it seems you use.

 

 

I now T mobile and 3G have unlimited access to surf the net because I now two people with that but only because they now insiders lol.

Also PAYG customers on GiffGaff get unlimited access to Internet.

It's to much money ad truey I can't afford it as I'm now on JSA after 10 years in work.

 

I've upgraded allready but need more Internet.

If there is a Vodaphone rep please get in touch to help me resolve this issue I have.

 

Surely you dont want to lose a customer on a high rate

£46 line rental, with insurance £58 just because you could not give me more Internet allowance.

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might be worth doing, if you are spending that much a month. it's only 4 months usage for you. btw, there is no such thing as unlimited internet, all providers will have fair usage on them if you are talking amounts that it seems you use.

 

You are wrong! Three have the "One Plan" truly all you can eat data including tethering

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You are wrong! Three have the "One Plan" truly all you can eat data including tethering

 

Yes your right but i also have heared Three have very bad signal problems to well said CCMRob12.....

Ok back to my point whats can i do and where ar the Vodaphone reps that are meant to pick up on commplaints???

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Hi geeza2012,

 

Thanks for making me aware of your concerns.

 

In order for me to be able to take a closer look at this could you email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi geeza2012,

 

Thanks for making me aware of your concerns.

 

In order for me to be able to take a closer look at this could you email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Hi Lee this is my confirmation code hope to speak and resolve this matter soon.

Re: WRT135-CAG [#9082164]

Many thank

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Follow the instructions on this page mate and he should come. He's helped me before and will be able to advise.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-jANUARY-2012**&p=3683706&viewfull=1#post3683706

 

Thank you for your advice Lee managed to get in touch with me but I appreciate your help thank you.

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That is a Sim only option. For a customer taking out a contract with a phone included, there are no unlimited internet options. Sorry, I should have been more specific.

 

Having said that, £25 a month for unlimited mobile broadband isn't a bad price. If you are out and about a lot with no access to free WIFI, then it's good. But having been a three customer in the past with the worst reception I have ever exerpienced, I wouldn't put much weight behind it being very worthwhile.

 

Nope, not for a sim only option. Have a wee lookie here:- http://store.three.co.uk/view/product/ql_catalog/threecatdevice/2327?priceplan=PAY_MONTHLY.

 

I am a Three customer and I travel quite a bit and cannot fault Three`s reception but of course it depends where you are, as it does with all providers

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Thats what you call a deal wish i did know about this lol.

Check it......

 

All-you-can-eat data

2,000 minutes

5,000 Three-to-Three minutes.

5,000 texts

24 months

£34

a month.

£49 upfront cost

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Hi geeza2012,

 

Thanks for making me aware of your concerns.

 

In order for me to be able to take a closer look at this could you email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

Thanks Leefor you call today, I now your hands are tied so there is not much that couldbe done really.

Stillhave not made my mind up but if I do I will let you now.

I haveread a lot of bad stories about Vodaphone, buy hay at lest they got this partright.

ImpressedLee at the speedy reply.

Good workmatey...

KindRegards

Maz

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Hi Maz,

 

Thanks for your time on the phone on Friday.

 

I understand that you've got a lot to consider.

As discussed, once you've decided how you'd like to proceed you know where I am.

 

Best wishes,

 

Lee

 

Web Relations Team

Hi Lee,

 

Vodafone UK

 

 

 

No i have not made a dissision as of yet but am keeping my options open.

might need to lower my tarric but thats not going to help.

Other option to pay my contract right out.

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How much data do you use?

 

GiffGaff's unlimited data seems to have many people being barred for overuse - yet they are declining to state where the limit on "unlimited" falls.

 

Can you not drop your usage by using wi-fi more often?

 

Join FON if you can, and it will offer far more access points to you.

 

http://corp.fon.com/en/

 

Also - if you can be bothered sim swapping in your phone, then Talk Mobile is an MVNO on the Vodafone network and you would not need your phone unlocked.

 

You can get a rolling months unlimited data for £12 but I think there's £18 quidco - so £3 per month for two months to try it.

 

http://www.talkmobile.co.uk/paymonthlydeal6.html?utm_source=homepage&utm_medium=home-middle-right&utm_campaign=SIM-only-12

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No i have not made a dissision as of yet but am keeping my options open.

might need to lower my tarric but thats not going to help.

Other option to pay my contract right out.

 

No worries Maz.

 

Once you have just give me a shout.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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No I cannot be sure that the speed is not restricted but the thread is about the amount of data required not the speed

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There is a price change from 1st july, and it affects data. Read here: www.vodafone.co.uk/mybill

 

Now if this puts your bill up, I'm sure they cannot hold you to a minimum term. If it lowers your bill, happy days :p

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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