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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      Thanks dx for your kind words. I plan to renew my season ticket and write a new begging letter as following, can I ask for any suggestion about it?   Dear Investigator/Prosecutor,   Thank you for your reply. I deeply regret my actions and the inconvenience they have caused.   I’m extremely remorseful for my crime. and regret it everyday. I often ask myself ‘’how can I do that thing just because I felt it is interesting. There are a lot of crimes in the world, but feeling it’s interesting is certainly not a reason to crime. I should not crime with any reason.’’ I think about these things every day, and I understand that I can’t blame anyone but myself.   I thanks to the staff who stopped me, as this is a valuable lesson in my life. I told myself that I should never ever repeat such a thing again, and never ever do anything which is possible to be in breach of any law. As a result, I carefully tap my oyster card every time before I enter the station now. I remind myself that I did a wrong thing before, and I should never let it happen again.   Although my monthly travel expenses do not warrant a season ticket, but I just renew my season ticket (please see the attachment). I understand that a crime cannot be truly compensated for, but purchasing a season ticket offers me a small measure of comfort, knowing that my actions caused a loss to the public interest.   I received an email which ask me to negotiate being class teacher in this summer (please see the attachment). I hope that I could teach the lovely students again, which may not be allowed with a criminal record. I would please ask that you would please provide me a single opportunity to settle all outstanding sums owed outside of court without the need for legal proceedings which would have a determinantal impact on my teaching career.   I sincerely apologise again for my crime. If you need anything further from me to help you please let me know.    Yours sincerely,
    • lookinforinfo
      NPE ANPR PCN - No Permit - Locton Estate, London, E3 2LP

      By lookinforinfo · Posted

      You did what??? You asked them to send you the documents that without them you had  a 100% ironclad win in Court. Why on earth would you do that? As it happens in this case, there is still enough mistakes in their PCNs and the NTH to have your case cancelled. Amd it may be that not sending those documents in the first place along with the ICO complaint and the letters from Alliance themselves which would confirm by the dates on the letters may be enough to cancel it anyway. I hope you have kept their letters as evidence? The chances are that Alliance will not actually take you to Court because of their errors but you never know.  You have made so much extra work for yourself in your WS if they decide to push their luck.though. Can you please post up their letter where they give the reason why I wasn't sent with the NTH.
    • BankFodder
      Recording audio in health conversations

      By BankFodder · Posted

      I'm not sure that I fully agree with my site team colleague above.  My understanding is that there is nothing to stop you recording but it is strictly for your own personal use.   
    • student145
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      By student145 · Posted

      I live in a student house, with 5 tenants, unihomes is our utilities provider, who we each have a direct debit set up with and have paid each bill every month. Two letters were sent in my name by BWLegal saying I had two outstanding payments due adding up to over £3500, I have tried to contact british gas (as that is apparently our houses provider) as well as Unihomes. Nothing has helped and BWlegal are pursuing legal action if these debts are not resolved by the 1st May. What do I do? I've called Bwlegal when i bring up that the debt isnt for me and for unihomes they hang up on me. so I am stressed and do not know what to do
    • dx100uk
      Recording audio in health conversations

      By dx100uk · Posted

      cant do either if its not in a public place or on your land. dx  

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Another Vodafone issue**Resolved**

simonknowlton
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simonknowlton

simonknowlton

Posted
Posted

Hi everybody. I am new here, and hope you can help me somehow.

 

I am having similar issues to others on the forum, and wondered if you might be able to help. I tried to send Lee a PM but it failed :sad:

 

Basically, I left Vodafone around the end of Jan/Mid Feb, and was sent a final bill. I was in France at the time with work, and ended up staying there for a month longer than planned (I can provide proof if required). Clearly I should have paid the balance prior to departure, but it slipped my mind with work.

 

Upon my return I found my debt had been passed to Fredrickson International. I called and paid immediately and thought no more of it. Now I am thinking of moving I have been made aware that this could have affected my credit rating (I am yet to check)

 

I have called Vodafone today to ask if this can be removed from my credit history as I paid immediately and it was a small oversight on my part, and rectified immediately. I have never missed a payment in the past to them.

 

I have been told it can, but I need to call back in 7-10 days. I wondered if there anyway you might be able to help me, I really don't want something like this to affect my credit rating. I am looking at moving in the near future, and really don’t want this to be an issue, and I worry that it won't be actioned.

 

My credit rating was perfect beforehand, enabling me to purchase a house on my own, and I am really worried this is going to have a negative impact for the next 6 years!

 

Please please can you help me.

 

:-(

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ims21

ims21

Posted
Posted

Hi

 

As Bang says there is a VF rep on CAG

 

Another method to get Lee involved is as follows....

 

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] ne.co.uk quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

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Bang!

Bang!

Posted
Posted

Funnily I was about to swap to voda for data, but after the number of people complaing here changed my mind and went to GiffGaff who I use for calls.

 

Sadly GG were crap for data - but I am now outside the UK for a bit - so will relook upon my return.

 

I should add I did use VF quite a bit in 2008 when they priced roaming calls to match UK calls - which was a brilliant service - but I have not been with them since that ended.

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simonknowlton

simonknowlton

Posted
  • Author
Posted (edited)

Wow, thanks for the swift replies. I have emailed voda as suggested above, but I cannot pm Lee as not posted enough. Hopefully he will pick this up.

 

I hope I'm not coming across as unreasonable, it was a final bill of 88 quid, and it was paid upon my return, I'm just worried its going to have a major impact on me. My girlfriend is pregnant which is the reason I'm looking at moving to a larger house, and I won't be able to if this is on my file. I hope Vodafone do the right thing.

Edited by simonknowlton
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ims21

ims21

Posted
Posted
Funnily I was about to swap to voda for data, but after the number of people complaing here changed my mind and went to GiffGaff who I use for calls.

 

Sadly GG were crap for data - but I am now outside the UK for a bit - so will relook upon my return.

 

I should add I did use VF quite a bit in 2008 when they priced roaming calls to match UK calls - which was a brilliant service - but I have not been with them since that ended.

 

 

I'd love to be outside the UK at the mo what with all this rain....where are you Bang?....somewhere nice?

 

ims

 

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silverfox1961

silverfox1961

Posted
Posted

Hi Simon,

Once you have emailed VF, you should have got an automated reply with a reference number.

 

Can you find it and post it up on thread. This helps Lee reconcile this thread with the email sent

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

Hi Simon,

 

It's good to see that help was on hand yesterday evening.

 

I can understand your concerns and while I can't guarantee the outcome please be assured that I'll get this reviewed and get back to you as soon as possible.

 

Well I decided to check my credit file

 

Surprise surprise, the only thing was showing 1 x late payment for £11 (I would link the image but I am not able to until I get to 10 posts)

 

Is this going to cause me a major problem?

 

I'm afraid I can't provide a definitive answer to this as each lender will assess your mortgage application based on their own credit searching policies.

 

However, as I've said I'll get this looked into for you.

 

 

When I paid the balance to Fredrickson International I specifically asked if this would be shown on my credit file, and was advised it wouldn't. :-x

 

At the same time as reviewing your case I'll get this investigated further too so we can address this with the DCA.

 

Funnily I was about to swap to voda for data, but after the number of people complaing here changed my mind and went to GiffGaff who I use for calls.

 

Sadly GG were crap for data - but I am now outside the UK for a bit - so will relook upon my return.

 

I should add I did use VF quite a bit in 2008 when they priced roaming calls to match UK calls - which was a brilliant service - but I have not been with them since that ended.

 

Hi Bang!,

 

As the cost of using your phone abroad seems to be a deciding factor for you can I ask if you've heard about Vodafone Data Traveller? If not, you can find out more about it here.

 

In addition to this we do of course still offer our Vodafone Passport service. For more information on this please see here.

 

Hope this helps.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

 

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silverfox1961

silverfox1961

Posted
Posted

Just for info

 

Where a default has been placed for a small amount and you didn't know about it and once you had discovered this fact and attempted to pay it, the Information Commissioner is likely to find that the default is unlawful

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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simonknowlton

simonknowlton

Posted
  • Author
Posted
Just for info

 

Where a default has been placed for a small amount and you didn't know about it and once you had discovered this fact and attempted to pay it, the Information Commissioner is likely to find that the default is unlawful

 

Good info, thanks :-D

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Bang!

Bang!

Posted
Posted

 

 

 

Hi Bang!,

 

As the cost of using your phone abroad seems to be a deciding factor for you can I ask if you've heard about Vodafone Data Traveller? If not, you can find out more about it here.

 

In addition to this we do of course still offer our Vodafone Passport service. For more information on this please see here.

 

Hope this helps.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

 

 

Thanks Lee.

 

Your Passport service was great in 2009 when it had cancelled the ?75p? fixed charge per call. Since then I have not used it. Its cheaper for me to be called leaving a missed call - then calling back myself.

 

I will check the links you sent, but its really far cheaper just getting a local sim when abroad, as it costs me 10 euros for the country I am in most - and that's about 2-300 local mins, more local texts than I would ever use - and three gig of data which handles my calls back to the UK.

 

We also now just get one sim between us, as one phone can tether to the other - and Estonia probably has the greatest WiFi (or wee-fee as they call it) saturation in the EU.

 

One thing that put me off roaming was being in Transnistria, which is not recognised by the UK, so both phones stopped. Out of curiousity check to see if Transnistria, Abkhazia, or South Ossetia have any roaming facility with VF. It always struck me as funny roaming could have political limitations.

 

Lastly - with the new EU pricing on roaming, it will soon be better to use a roaming phone in the UK as a glovebox/emergency phone for two reasons.

 

1. The phone will work with almost any network, so offering better coverage/greater safety/convenience. (I have been using one for hillwalking for years.)

 

2. The EU lowering the roaming prices in summer is heading for roaming prices that beat non-package UK PAYG pricing. So a roaming phone would be cheaper for occasional use.

 

Checking your links now.

 

Cheers!

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Bang!

Bang!

Posted
Posted
I'd love to be outside the UK at the mo what with all this rain....where are you Bang?....somewhere nice?

 

ims

 

Sorry - I missed your post earlier.

 

I was in Estonia where I have been living recenty, but am in the process of coming back to the UK.

 

However, I am now back, as papers I needed sent never appeared - but having spent much of the last 5 months in the UK rather than just a couple of weeks every now and again.

 

The recession seems to be biting hard under tory austerity, and I am in two minds about whether coming back for keeps/a long while makes sense.

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  • 2 weeks later...
silverfox1961

silverfox1961

Posted
Posted

Glad to see that Lee has come through again. I will mark this thread resolved and place a link within the VF successes thread.

 

I just wish you hadn't had to air your problem on this forum. In other words, "Vodafone, get your act together!"

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted
Thought I would update this.

 

Very impressed with the service I received from Lee. He dealt with my enquiry very well, and has had the default notice removed. Very impressed.

 

Thank you Lee

 

Hi Simon,

 

Thanks for updating your thread to confirm that this has now been resolved for you.

 

Glad to see that Lee has come through again. I will mark this thread resolved and place a link within the VF successes thread.

 

 

Thanks for taking care of the usual amendments to the thread title silverfox.

 

Best wishes to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

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