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orange contract phone / trying to leave a contract


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Hi, has anyone tried to get out of a phone contract due to them not providing a service?

 

i have two contracts with Orange, paying just over £70 a month, since about September a mast has been down in my area, Orange have confirmed this and it has basically been a waste of time trying to use either of my phones in Wakefield.

 

I sent an email to Orange customer support about this and they knocked 10% off my bill, I wasn't in an argumentantive mood so said this was ok, however since then one of my kids had a medical emergency and I was unable to be contacted on my mobile...so effectiely **** just got real.

 

Basically the service I receive is nonexistant in Wakefield, in Leeds it's fine, so it's deffo a network issue and it just isn't good enough, tbh.

 

Do I have sufficient grounds to try and leave my contract?

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If they have confirmed service outage, keep complaining. Email the CEO and ask him to look into this. Explain how essential the mobile now is and for the time they will resume service.

 

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