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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Virgin mobile rogue 'customer advisor'


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For the last couple of months my partner and I have been unable to check our Virgin Mobile accounts online after logging in successfully. As soon as we click on 'check this account' it kicks us off the site. Not much good when you're on paperless billing and paying promptly every month by Direct Debit?

I emailed a complaint a month ago but they didn't reply.

 

Yesterday I decided enough was enough so did the 789 bit and got charged 10p.

 

Cannot believe the arrogance and ignorance of the customer advisor I was unlucky enough to get landed with. Boy oh boy did he have fun kicking me around, just listen to this.....

 

Started off telling me it was a fault with my computer or internet service provider even though I told him very clearly I have no problem logging into my bank account, paypal e-bay etc etc.

Yes it's definitely your end he said, your computer needs defragging.......

 

I also told him that the second time I tried to log in it took me to my partner's account......... we share the same address but have separate accounts, email addresses and passwords.

 

No, still not a technical fault with Virgin he said.

 

After a good ten minutes of going over everything three times I asked to speak to his supervisor, or

their technical department. He did everything he could to avoid this, saying the Technical dept would ignore any report he put in. But I insisted.

 

The eventual response I got to that request is when I really wondered what planet he or I were on.

 

He disappeared for a while and came back and told me '...I can put you through to the technical dept but it will cost you £1.50.....' !!!!!!!!!!!!

 

I again asked for a supervisor after telling him that was just absolutely ridiculous.

Got left with music for ages so I disconnected the call.

 

Rang again hoping to pick up someone different who'd possess a few brain cells and a sense of decency for a cost of 10p and I got just that, no actually much more than that, genuine apologies and disbelief at what I'd been told.

 

This customer advisor this time was based in South Africa though, not the UK.

 

He realised straight away there was a technical problem and completed a report to submit to

Virgin Technical explaining it may take 5-7 days to put right but at least he did a decent job and accepted it was Virgin's problem.

Hats off to you Keith.

 

I hope someone from Virgin reads this and checks out the staff in the UK because the idiot I picked up needs sacking.

 

Will come back and report as to whether this problem eventually gets sorted.

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For the last couple of months my partner and I have been unable to check our Virgin Mobile accounts online after logging in successfully. As soon as we click on 'check this account' it kicks us off the site. Not much good when you're on paperless billing and paying promptly every month by Direct Debit?

I emailed a complaint a month ago but they didn't reply.

 

Yesterday I decided enough was enough so did the 789 bit and got charged 10p.

 

Cannot believe the arrogance and ignorance of the customer advisor I was unlucky enough to get landed with. Boy oh boy did he have fun kicking me around, just listen to this.....

 

Started off telling me it was a fault with my computer or internet service provider even though I told him very clearly I have no problem logging into my bank account, paypal e-bay etc etc.

Yes it's definitely your end he said, your computer needs defragging.......

 

I also told him that the second time I tried to log in it took me to my partner's account......... we share the same address but have separate accounts, email addresses and passwords.

 

No, still not a technical fault with Virgin he said.

 

After a good ten minutes of going over everything three times I asked to speak to his supervisor, or

their technical department. He did everything he could to avoid this, saying the Technical dept would ignore any report he put in. But I insisted.

 

The eventual response I got to that request is when I really wondered what planet he or I were on.

 

He disappeared for a while and came back and told me '...I can put you through to the technical dept but it will cost you £1.50.....' !!!!!!!!!!!!

 

I again asked for a supervisor after telling him that was just absolutely ridiculous.

Got left with music for ages so I disconnected the call.

 

Rang again hoping to pick up someone different who'd possess a few brain cells and a sense of decency for a cost of 10p and I got just that, no actually much more than that, genuine apologies and disbelief at what I'd been told.

 

This customer advisor this time was based in South Africa though, not the UK.

 

He realised straight away there was a technical problem and completed a report to submit to

Virgin Technical explaining it may take 5-7 days to put right but at least he did a decent job and accepted it was Virgin's problem.

Hats off to you Keith.

 

I hope someone from Virgin reads this and checks out the staff in the UK because the idiot I picked up needs sacking.

 

Will come back and report as to whether this problem eventually gets sorted.

 

Feed this back to them. The only way they can reward good customer service and re-train the poor customer service is if you complain about the 1st guy and praise Keith.

 

 

[email protected] is the CEOs email address, give him your name and address and account number, then he'll be able to trace the people involved and reward Keith and get the other guy the training so needed :p

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Virgin Media are headed up by cowboys sillygirl1

 

My complaint was devolved to Sophie Boshell via Neil Holtham at Virgin Media who then dumped it onto Alan Austin a self styled 'Mobile Complaints Advisor' ............

 

My complaint to the CEO resulted in being told to download a new Explorer toolbar YET AGAIN.

 

I told Alan Austin to check Virgin Media's help forum....... there's loads of people on there with the same problem a year ago, being told the same thing, ' you need to download a new version of Explorer browser ', which they all did and still got kicked off their accounts page when they clicked on 'check this account'.

 

Their customer advice getout is that if they can check it so should we be able to and if we can't it must be our computers at fault.

 

I had to keep repeating to Alan Austin that their own website showed people having the same problem before he suddenly decided to admit that their CEO knows he needs to update his website but hasn't got around to doing it yet.

 

So there we are.

 

Graeme Oxbery couldn't give a stuff.

 

We're paying your wages Graeme.

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I will refrain from posting my private thoughts about Neil Holtham, I did say though I didn't think he was the sort of person who should work in complaints as he just made things worse, even wanted me to sign up for another year of misery.

 

I now have a Lovefilm and a Netflix subscription far cheaper than Virgin's offerings and get a fab choice of films and tv programs. I also get 110 channels via the aerial on my tv and Freeview - come the switchover to Freeview in London Virginmedia will loose a lot of customers. My Internet is provided via 02 via the phone line and I get 19mb which is more than enough for my needs....

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Forgot to mention Virginmedia send me my Dad's bill.... and he pays by direct debit so I KNOW their billing is screwed.

Thanks for that very interesting info about the films and broadband sillygirl1, useful to know.

Reckon I might as well quit Virgin too.

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I assume that constantly watching internet tv/films would mean your broadband provider gets rather annoyed? Not to mention our poor router trying to stream 5 different lots of video in the one house. How much are you downloading every month? DO you have more than one person in the house downloading at the same time?

 

 

I suspect we will have to wait until we can get better speeds here, out in the sticks :(

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I'm the only person downloading in my house, so it isn't an issue and I am paying for unlimited downloading/streaming as part of my package.

 

It may not suit every household, I know when I was growing up (with four brothers and two sisters) had the internet been around we would have had two, if not three lines in the house (and my dad always says 'thank goodness the internet wasn't around then, I'd be forever having NASA, the Police and MI5/FBI/CIA on my doorstep...'

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