Capital Finance One / MT Collect - read how to deal with them

[SJRulez83]

Hi all,

 

My first time posting,

but i setup the account due to the information from this thread helping me

and though i would pass some details on

 

Here goes:

 

I had the same experience as many other with Capital Finance One,

I had an outstanding balance with them which was passed to MTCollect

(I wasnt informed of this until I contacted CFO to make a payment, they accepted the payment anyway).

 

A few days later I received the same threatening text message (the text is from McCall) that they would be visiting my property,

I rang them up panicking obviously and wasnt greeted by an arrogant * who wasnt interested in helping or arranging anything.

 

He proceed to tell me they had obtained a warrant of execution for seizure of property

and I could hold off action by making a payment...

...Few hours later I managed to organise half the money and get it paid.

 

All the while I had a nagging feeling about the situation and did some research into the Warrant procedure

and discovered that if one is issued the court will first write to you with an option to pay which didnt happen.

 

I contacted McCall a number of times asking for a copy of the warrant

which failed to materialise and was constantly told its in the post, it was sent yesterday etc.

Eventually i worked my way down the chain instead...

 

I spoke to CFO to obtain the Court Case Reference.... No Joy, No Case

I called MT Collect legal department... No Case

I called McCall..... Yes we have a warrant.

 

This went on for a couple of weeks, yesterday I contacted McCall again and told them I would no longer make any payments until I received the letter and told them if they failed to provide it I would contact Financial Ombudsman, Trading Standards and the Police for deception, harassment and intimidation (I contacted the Ombudsman and Trading Standards anyway).

 

Today I made the same series of calls again working my way down and recording everything as I went,

strangely as soon as I spoke to CFO they told me the account is settled,

a call to MTCollect also said settled and finally McCall also said its now settled.

 

Please take note though, dont use this case as a basis to refuse payment etc yourself

but I would be very carefull before you hand any details over to them.

 

A few tips, hints and usefull details:

 

1.Record all conversations

 

2.If you receive the text message detailed about PRE-REMOVAL

contact them straight away and if they say they have a warrant ask for a copy it,

the Court Case Reference

and the name of the court the case was heard at.

(Ensure you record all the conversation and inform them that until you receive those documents

you will not make any payments and any attempts to enter your property will be deemed as a breakin).

 

3.Dont let them bully you but do make sure to offer a payment proposition each time.

 

Usefull details:

Capital Finance One - 02081 661470

MTCollect - 01312 141101 (They have an email address but due to being first post I cant include it)

McCal Repo (AL Wright, Marsden, Carter Legal or what ever name the answer the phone with) - 01704 610001

 

I'll keep an eye on the thread and respond where possible,

please dont hesitate to contact me as since I have dealt with these people I do understand the pressure and worry they can cause.

 

(I cant stress enough that with MTCollect and McCall you need to record the calls

because the answers they give you change daily

and the professionalism of some of the staff they have is appauling).

[dx100uk]

anyone with and audio recordings or txt msgs we need them urgently

please pm me.

 

dx

[asmilecostsnothing]

what address is best to write to or email for these people?

 

Capital Finance One Limited

Copper House

88 Snakes Lane East

Woodford Green

Essex

IG8 7HX Long suspected they worked above a newsagents type place, but it is probably on par with Mini Credit's Office...!cringe...

lets email the big man - james . keeble@capital finance one. co . uk (no spaces required)

Edited January 27, 2012 by asmilecostsnothing
mod

[collybs]

My wife got one of these threatening texts todaywith phone number 01214001202 and the name Tyrone Hall. I assume that noone will call round am I correct?

[silverfox1961]

My wife got one of these threatening texts todaywith phone number 01214001202 and the name Tyrone Hall. I assume that noone will call round am I correct?

 

That'll be a yes and welcome to CAG

 

Report them to Trading standards and the OFT ASAP

[SJRulez83]

DX, Im currently in contact with my phone provider to see if I can obtain the number the text messages were sent from. Some good coming from this thread, its on Google as the second result if someone search CFO. Hopefully people wont be click happy and will check the thread first before using them.

[Barney D]

Got another text from MT Collect today threatening me, I can't wait to take these lot to court .

[Ell-enn]

But banks cannot stop card payments being made. If you give someone your card details and permission to withdraw money, your bank can do nothing to stop it.

 

Yes, you can stop it - the bank has to follow your written instructions.

The Payment Services Regulations 2009, regulation 55 (4) states:

 

“The payer may withdraw its consent to the execution of a series of payment transactions at any time with the effect that any future payment transactions are not regarded as authorised.”

[silverfox1961]

But banks cannot stop card payments being made. If you give someone your card details and permission to withdraw money, your bank can do nothing to stop it.

 

 

Not quite

The Payment Services Regulations 2009, regulation 55 (4) states:

 

“The payer may withdraw its consent to the execution of a series of payment transactions at any time with the effect that any future payment transactions are not regarded as authorised.”

[Ell-enn]

great minds think alike Silverfox

[city128]

the more i read about these jokers the more annoyed i get. I took out a loan of 550 with them and i now owe over 1400. I had the infamous text too. Will be writing to oft and trading standards. Had no correspondence from cfo to say my loan was being transferred or anything. No email nothing.

[silverfox1961]

the more i read about these jokers the more annoyed i get. I took out a loan of 550 with them and i now owe over 1400. I had the infamous text too. Will be writing to oft and trading standards. Had no correspondence from cfo to say my loan was being transferred or anything. No email nothing.

 

Hi

You won't as it hasn't been transferred. As previously mentioned. MT Collect are the in-house collection monkeys

[asmilecostsnothing]

here here, why you need to stay of the telephone I'm just sorry the papers of recent days make it sound 'so easy' you ring and can instantly get a plan/arrangement in place (total tripe) can lead to many awful things if you have nothing in writing and also you can't even further any possible complaint - it would always be your word against theirs.

[dx100uk]

Nobody has yet and I have been seeing this type of post for over a month

 

we want them to turn up.

 

then they will be in court quicker than anything.

 

dx

[silsal]

Got to say I really cant beleive this company has had nothing done to them, people must have complained but their behaviour still continues, I dont know whether to contact them regarding my debt now, I too received a text message today from the removal team, but I am aware of my rights and it didnt phase me at all but I do want to do something about it, I dont want to just ignore them because it is my debt but at the same time I wont be threatened. Think I will just email them tonight

[ims21]

Got to say I really cant beleive this company has had nothing done to them, people must have complained but their behaviour still continues, I dont know whether to contact them regarding my debt now, I too received a text message today from the removal team, but I am aware of my rights and it didnt phase me at all but I do want to do something about it, I dont want to just ignore them because it is my debt but at the same time I wont be threatened. Think I will just email them tonight

 

Ignore them...no one will turn up

 

Report them as has been advised to all the others.

 

Letter/E-mail/Telephone tennis is the last thing you want to enter into

 

ims

[silverfox1961]

MT Collect are using personal data so why can I not find anything about them on the Information Commissioners website.

They are not on Capital finance Ones licence either.

[dx100uk]

thread tidied

additional new threads created for users that were here.

 

dx

[seanamarts]

subbing with great interest

[bubbles451]

Someone that works there-and only since january! They must be mad!http://uk.linkedin.com/pub/olajumoke-adewumi/17/94b/8a6

[mjds]

like the fact he has said solicitor at both cfo and mt collect. Poor guy...

[silverfox1961]

I am an experienced lawyer with excellent interpersonal/communication skills enabling me to listen and analyse and deal comfortably with people at all levels.

 

Well he must feel VERY comfortable dealing with the lowest level of all (CF1-MTC)

[Ell-enn]

With a Nigerian law degree - how is that appropriate ???

[silverfox1961]

With a Nigerian law degree - how is that appropriate ???

 

They think UK law doesn't apply to them?

[42man]

Gelfling10 can you please forward that text to us - http://www.consumeractiongroup.co.uk/forum/showthread.php?336092-Getting-Txt-Threats-M-T-Collect-WE-NEED-THEM-SEE-WHAT-OTHERS-HAVE-HAD-16th-Feb-update#