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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Scotcall, housecall please, please help.


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Hi,

 

My husband and I moved into our house with our children and to help us furnish it we started to use catalouges, he had a steady full time job and we kept our payments unti he effectivly had a breakdown and lost his job.

 

I had outstand mental health issues already and we have struggled ever since.

 

We stopped paying our cataluges as we were reduced to income support and because of our issues we found it too hard to even think about what was happenening and ushed it away.

 

I have just had a visit from scotcal and im very, very scared.

 

I don't know what to do and as far as i can gether I shouldn't ring them???

 

I want to ring and see hwat they want us to pay off as im terrified of them returning whilst my husbands out or me ending up in court my anxity is very bad and ive been crying all morning,

 

I don't know wat to do, we have no car, no savings, no property, no investments and i haven't got a lump sum to offer them but im terrified of having to go to court.

 

I've never been in trouble in my lfe and i can't stop crying

 

any advice PLEASE??

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right scotcall have as much rights as the milkman to visit you so ignore their threats. They have no legal rights to come to your property so lets get them stopped visiting you. In the library section of this site you will find a template letter to stop the visits. Ignore the threats they make to you. The next template letter to send is the stop phoning me letter. The reason to send these is to get them to start a paper trail. When did you last make a payment to these catalogues? Stay off the phone these people are very skilled in getting you to agree to make payments you cant afford with all sorts of threats. These are not priority debts and all that can happen is they can go to get a CCJ but doing that means they will get a payment but only a very reduced one that you can afford. So they try to avoid that with threats and remember thats all they are threats they have no legal rights to do anything to you. What I suggest is you right to the catalogue company explaining the position you are in and offer a payment of £1 a month for the foreseeable future until you are in a better position to pay it off. But dont ring Scotcall or be frightened by them they have as much legal rights as Mickey Mouse has

I know my rights Mr DCA I'm with the CAG......hello hello where you gone Mr DCA8)

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Do not worry. Scotcall are just a debt collection agency that has no powers to demand anything. These catalogue debts are not a priority. The priorities are the legal ones e.g Council Tax, TV Licence and then the ones that allow you to live e.g rent, gas'electric/water, food. If the catalogue companies or whoever currently owns those debts wants to take you to court, then they will have to go through the correct process, by first sending you a letter saying that what they will be doing. They would then issue a court claim against you and you would have the opportunity to provide the court with information. A court would only ever require you to make reasonable repayments based on your ability to pay. So after all of the basic living costs were taken into account, if you only had £1 per month left, then that is all the catalogue companies would get.

 

Don't ring them, never do that. Just wait for any letters to come through and write back saying that would like all communications to be in writing only. You could advise them of your current financial and health circumstances, so are not able to deal with this currently. You could also visit your local citizens advice bureau about this and they will tell you what to do.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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If you want advice on your thread please PM me a link to your thread

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first port of call

please check your CRA file

 

snotcrawl nor ANY DCA/Doorstepper have ANY LEGAL POWERS TO DO ANYTHING

 

totally ignore them.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If you are struggling, you might want to have a read of the following and then perhaps contact one of the numbers shown below..

 

The following has recently been brought to my attention and could prove very useful. Especially now the OFT guidance specifically states it's an Unfair practice to ignore a cashflow budget!

If you are experiencing difficulty in repaying your debts, CASHflow is a way for you to negotiate affordable repayments with your creditors. Before you can use CASHflow, you must have spoken to one of the free advice agencies licensed to offer CASHflow to their clients. The advice agency will start by talking to you about all of the options available, and can help you to decide if CASHflow is the right one for you.

 

If you decide to use CASHflow, you will be provided with all of the tools you need to be able to complete your own financial statement and negotiate offers of repayment with creditors yourself. This will enable you to stay in control of your situation, but still have support from an adviser at any stage if you need it.

 

You can contact a local advice agency to check if they offer CASHflow. You can find a list of free advice agencies that are near to you by searching for a money adviser in England or Wales, Scotland, or Northern Ireland.

Alternatively, you can call National Debtline on 0808 808 4000

CASHflow: http://www.cashflow.uk.net/

National Debtline: http://www.nationaldebtline.co.uk/

https://www.mymoneysteps.org/

xx

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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see my sig below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Credit reference agency-Equifax Experian or Callcredit

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi there!

 

I'm sure you've got some reassurance from the comments above and as usual some good advice.

 

They have no right to intimidate you or upset you.

 

Please believe, being in debt is not a crime. These DCAs will make you believe it is.

 

If they return. Simply tell them that they are on your property without appointment and to kindly go away and you'll deal with it in writing.

 

Please don't upset yourself further over it xx

It never rains but it pours...

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