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    • Hi BankFodder, Thanks for the reply.  I will take your advice and read through more thoroughly. To answer your question, the value of the laptop is £255.  When filling in the online form to prepare the shipment it asked what the contents of the parcel was and the value and I specified "laptop" and "£255". Thanks.
    • Before you start this claim you need to have a lot more confidence in what you're doing which means that you need to understand the way forward in the principles involved more thoroughly. We will help you and you will probably get your money back but this is a self empowerment forum and so you have to do your bit as well. Please will you spend at least the next couple of days reading through the stories on this sub- forum. Try to understand them thoroughly. We have lots of stories very similar to yours but even those which are not similar, have principles in them which apply. In particular you need to read and understand the information in the pinned topics at the top of the sub- forum. I know that you have been reading around here for the past couple of hours but it needs a lot more. You aren't in a huge hurry. Wait a few days before sending a letter of claim and also that needs some amendment as well. Come back here when you've done your reading and then we will have a look at your letter of claim and help you to refine it Also, please tell us the value of the laptop. Was it properly declared as a laptop – and was the value properly declared
    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Regular savings accounts are accounts designed for savers who put money aside every month and reward them with a generous interest rate.View the full article
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Hi lauren

 

Could you provide more background information? Why is the bailiff calling?

 

Here is a list of vulnerable persons it is part of The nation standards of Enforcement agents 2002

 

NATIONAL STANDARDS FOR ENFORCEMENT AGENTS MAY 2002

 

Those who might be potentially vulnerable include:

  • the elderly;
  • people with a disability;
  • the seriously ill;
  • the recently bereaved;
  • single parent families;
  • pregnant women;
  • unemployed people; and,
  • those who have obvious difficulty in understanding, speaking or reading English

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Thanks for the list but where it says pregnant women it doesnt say if it has to be the debter. I wrote to the bailiff and said I was living with a pregnant woman but they said that I wouldnt be classed as vulnerable, but I guess they would say that. I wrote back saying according to the above standards pregnant women are classed as vulnerable, I am now waiting their reply now.

 

It is for Council Tax arrears.

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If "Anyone" in the household is vulnerable, and it doesn't have to be the debtor who is vunerable, then the whole household is vulnerable

It is for council tax then. How much, and to which council, also what bailiff firm is this.

 

You need to ask the council:

 

How much is the liability order(s) for:

Which tax year(s)?

When obtained?

When were they passed to bailiffs for action.

 

These figures will differ from what the bailiff says.

 

Do not let the bailiff in. Are you at work or are there benefits in payment?

 

Others will be along soon no doubt

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Hi lauren

 

http://www.consumerwiki.co.uk/index.php/Bailiffs

 

http://www.consumerwiki.co.uk/index.php/Bailiffs:_Types_and_Fees

 

http://www.consumerwiki.co.uk/index.php/Bailiffs:_Useful_Template_Letters

 

I would speak to the council to see if they can recall the debt, explain that you live with a pregnant woman, see what they say.

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it is for about £1500, Redbridge Council & Newlyn Bailiffs.

 

I have been making payments for over a year but because they were too low the Council wouldnt set an arrangement so in September I got a letter from the bailiff thats when it all began. I have 3 liability orders its all my own fault for not paying in the past but I have been making a payment once a week for over a year and have paid off £1000 of the arrears but they still sent it to the bailiff as there was no arrangement. I have written to the council 3 times (all recorded delivery), the last letter to the head of service and I have never received a reply these letters go back to October 2011. I now need to know who to complain further too, I am informing them of my situation, asking them to take the debt back and now complaining that I have not received any reply to my previous letters oh and the bailiff levied a charge on a vehicle which is not mine!

 

thanks.

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Hi lauren

 

You can complain to the local government ombudsman - http://www.lgo.org.uk/

 

But your priority is to get the council to recall the debt. Here is a Template that you can send:- http://www.consumerwiki.co.uk/index.php/Bailiffs:_Useful_Template_Letters#Vulnerable_Situations

 

Copy it to the council as well, keep on chasing so it gets called back. If you speak to anyone at the council get a name and direct number.

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Also Lauren keep paying the council direct using their telephone or online payment system, if they refuse over the counter payments ask the counter clerk to sign a written refusal of payment, as that will be useful later. You can challenge the unlawful levy on a third party motor and demand the fees are removed. see:

Has a bailiff "levied" upon a car that is NOT owned by you ??... LOCAL GOVERNMENT OMBUDSMAN'S Report !!!!(1 Viewing)

We could do with some help from you.

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Thanks I have kept paying the council, I just transfer the money direct from my account to their account so they can't refuse it!

The bailiffs have said they have applied to the DVLA to check the ownership of the car but this was a while ago now!

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Thanks I have kept paying the council, I just transfer the money direct from my account to their account so they can't refuse it!

The bailiffs have said they have applied to the DVLA to check the ownership of the car but this was a while ago now!

 

They probably know that it isn't your motor by now then, but will likely still try to collect their now unlawful levy fees. there is no law that says you have to deal with the bailiff, so I would inform the council that you are aggrieved by their agents, Newlyn's unlawful levy on a third party motor, so would they take the account back as you cannot trust Newlyn to deal fairly and ethically with your account, notwithstanding the fact you are to pay your debt directly to them anyway.

 

You could also mention that you are considering a Regulation 46 complaint at the magistrates naming them as defendant you being aggrieved by their bailiffs unlawful levy.

We could do with some help from you.

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is this £1500 the amount outstanding to date? have you confirmed with the Council the details as suggested in previous posts by Ploddertom, brassnecked etc? Have you followed the general advice given throughout the Forum and sent for a breakdown of the fees being charged by Newlyns?

If you are paying a regular amount direct to the Council every week without fail, there is little the bailiff can do, regardless of what he threatens.

If the Council are being ignorant and refuse to answer you letters (I assume you have checked the recorded trace to establish when they were received and signed for?) then your next letter will be to the CEO of the Council. I think the time is right to also involve your local councillor, explain your case and your disgust to the lack of reply from Council Officers.

 

Meanwhile continue with your payments, continue to refuse the bailiff entry to your home (try to film him/her if they return) and as you have now advised them the levy on the car you do not own is invalid, be it on their own head if they decide to remove it.

 

WD

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sorry what is a regulation 46 complaint?

 

It is a complaint to magistrates where someone ids aggrieved by a levy made by a bailiff under the Council Tax (Administration and Enforcement) Regs 1992. Regulation 46, where the council is summonsed for the action of their agent, the bailiff for who they are 100% responsible. You would be aggrieved if newlyn still attempted to collect their now unlawful levy and associated fees from their levy on the third party motor.

 

It is another bullet for the gun, if you need to use it.

We could do with some help from you.

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hi, yes that is what I owe today. I havent confirmed anything with the council as they haven't answered any of my letters. I can see my council tax account online and I can see what I owe and what payments I have made. That is the only way I know what is going on. I have paid at least £10 a week most weeks more than that, for at least a year. I will write a couple of letters today to the CEO of the council and my local councillor, should I also complain through the government ombudsmen?

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hi, yes that is what I owe today. I havent confirmed anything with the council as they haven't answered any of my letters. I can see my council tax account online and I can see what I owe and what payments I have made. That is the only way I know what is going on. I have paid at least £10 a week most weeks more than that, for at least a year. I will write a couple of letters today to the CEO of the council and my local councillor, should I also complain through the government ombudsmen?

Formal Complaint to CEO, and head of Revenues marked as a FORMAL COMPLAINT copied to the elected leader, your local councillor and MP, you have to exhaust the internal complaints before going to the Ombudsman, but i would include the details of the unlawful third party car levy, in the complaint

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Has the bailiff been inside your home, if not then just carry on with what you have been doing and ignore the bailiff. The levy is unlawful and cannot make a charge for that, the most you would owe in bailiffs fee would be £42.50.

Dont let him/her in at all, if they do come knocking speak through your letter box or a window. Record the conversation if you can.

 

Have you been writing to the revenue and benefit department?

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no the bailiff hasn't been in, i have been writing to the council and the bailiff. i just dont want the bailiff knocking as, as i mentioned above i live with a pregnant person and very soon will be a newborn baby.

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no the bailiff hasn't been in, i have been writing to the council and the bailiff. i just dont want the bailiff knocking as, as i mentioned above i live with a pregnant person and very soon will be a newborn baby.

Send your complaints to the council requesting they take the account back, citing the vulnerability with proofs of the third trimester pregnancy, and the unlawful levy. If bailiff turns up, don't let them in, and film them even with a mobile if they get threatening, or shout through the letterbox. keep them out and they are powerless

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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hi, yes that is what I owe today. I havent confirmed anything with the council as they haven't answered any of my letters. I can see my council tax account online and I can see what I owe and what payments I have made. That is the only way I know what is going on. I have paid at least £10 a week most weeks more than that, for at least a year. I will write a couple of letters today to the CEO of the council and my local councillor, should I also complain through the government ombudsmen?

 

Phone your local councillor and if needs be ask him/her to visit you or make an appointment with you asap, the reason for this suggestion is that he/she has access to those at the top of the tree and could start to make headway quickly as opposed to you having to wait and hope the Council will get their act together.

 

WD

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