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Vodafone - Default


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Vodafone put a default on my account and I have settle the payment.

 

After months, messing me around. I got this reply Last night.

 

is this a good sign?

 

Hello XXXXX,

 

As per your request, we have forwarded your account details to the relevant team.

 

Rest assured, the credit file will be settled as soon as possible.

 

Until then, I request you to kindly co-operate with us.

 

I trust this information helps.

 

 

Kind regards,

XXXXX XXXXXXX

Vodafone Customer Services

 

 

Please advice me on what to do guys.

 

Thanks

 

Jay

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Hi and welcome to CAG

 

While the reply may look ok, I wouldn't trust it until you see your credit file after the amendment.

 

They placed a default. Their response is a little ambiguous as it says

 

Rest assured, the credit file will be settled as soon as possible.

 

This says to me that the default will remain but they will mark it as settled. I hope I'm wrong but this is Vodafone we are talking about.

 

How long after you were told of the default did you settle?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks for your reply "silverfox1961"

 

Its says vodafone Default satisfied on 15/02/2011

 

I have paid 260+

 

my story:

 

"I took a vodafone contract in 2007 for £45 and after two year period they called and offered me a plan for £17.50. I accept it and renewed the contract. In 2010, 3 months before the contract period end, vodafone contacted me and asked me , if i want to renew my contract again. I said "no". They said in that case you have to pay £45 for the last 3months. I refuse pay that much money as they didn't inform me that I need to pay £45. I ignored them, As I was very disappointed and they didn't even let me speak with the manager. one day I got a letter from Debt Collection(Wescot, I think) saying, If i fail to pay, they will put a default on my account and they will take me to court. They also said, My credit score will be ruined for 6 years.

 

So I called them up and settle the money including their fee. After couple of months, I couldn't able to get anything on credit thats when I saw vodafone put a default(satisfied) on my account. Whenever I called them, They were tossing me around to different people. they said they don't have much details about my account, as the pay monthly account been converted to pay as you go.

 

 

Couple of weeks ago, finally I found out my account number and I submited the web enquiry. They asked me to contact Equifax to remove the default and Equifax wanted a "written instruction" from vodafone to get the default removed. So Emailed them requesting to send a written instructions and thats the reply. I got from them.

 

In Equifax its say

 

"Default Date 01/08/2010"

Date Satisfied 15/02/2011"

 

I seriously didn't know, they defaulted my account. I shouldn't have paid them as it doesn't make any difference. this put me under a lot stress. I am young guy, just started a company but No one willing to finance me and they asking me to refer Equifax. I didn't have a single late payment for the past 6 - 8 months. This vodafone thing is affecting me in a big very way.

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Hopefully the default will be removed but if it doesn't disappear, we have a VF presence on the forum. Lee is quite good at helping a few

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hopefully the default will be removed but if it doesn't disappear, we have a VF presence on the forum. Lee is quite good at helping a few

 

Hope someone will help me :(

 

Thanks for your reply.

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Ok, try sending the web team an email and see if they can clarify what they are doing. Follow this link

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems&p=3635830&viewfull=1#post3635830

 

and follow the instructions fully and Lee should pick this up

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Ok, try sending the web team an email and see if they can clarify what they are doing. Follow this link

 

and follow the instructions fully and Lee should pick this up

 

I have sent an email to vodafone webrelations team. Hopefully lee will help me, remove the default.

 

Thanks alot for your help.

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I replied to this mail.

 

Hello XXXXX,

 

As per your request, we have forwarded your account details to the relevant team.

 

Rest assured, the credit file will be settled as soon as possible.

 

Until then, I request you to kindly co-operate with us.

 

I trust this information helps.

 

 

Kind regards,

XXXXX XXXXXXX

Vodafone Customer Services

 

Dear Sir/Madam,

 

Thank you so much, Hope the default will be removed asap.

 

could you tell me, how long it will take them to remove the default?

 

Thank for your kind consideration.

 

Regards,

XXXXX

 

 

 

I got a reply from vodafone.

 

Hello XXXXXXX,

 

Thank you for contacting Vodafone customer services.

 

I understand your concern, however; we would be unable to comment on the exact timescale.

 

Your patience is highly appreciated in this matter.

 

I trust the above information helps.

 

 

 

Kind regards,

XXXX XXXX

Vodafone Customer Services

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The person(s) who emailed back can't give you that info as they have no say in the decision making process. This goes to the QA manager who makes the final decisions.

Keep a check on your file and when something changes (good or bad) let us know.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Vodafone put a default on my account and I have settle the payment.

 

After months, messing me around. I got this reply Last night.

 

is this a good sign?

 

 

 

 

Please advice me on what to do guys.

 

Thanks

 

Jay

 

Hi Jay,

 

Further to the guidance provided by the silverfox I can confirm that I've received your email and so will be getting back to you as quickly as I can.

 

In regard to the replies you've received so far I'd say that there's possibly some training issues which need to be addressed so as not to cause the confusion which has arisen here.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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Hi Jay,

 

Further to the guidance provided by the silverfox I can confirm that I've received your email and so will be getting back to you as quickly as I can.

 

In regard to the replies you've received so far I'd say that there's possibly some training issues which need to be addressed so as not to cause the confusion which has arisen here.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

Thanks for the email Lee. I have sent an reply.

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The person(s) who emailed back can't give you that info as they have no say in the decision making process. This goes to the QA manager who makes the final decisions.

Keep a check on your file and when something changes (good or bad) let us know.

 

I will update the thread constantly. Thanks alot.

Edited by jayzz
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Shocking news

 

Thanks for coming back to me and further to my voicemail message a moment ago.

Having reviewed your query I can confirm that your Vodafone account is now closed and has a zero balance outstanding.

The £240 default relates to non payment of the February, March and April 2010 invoices.

Your credit files held with Experian, Equifax and Callcredit credit reference agencies for this account show a zero balance outstanding and the default as satisfied, as the outstanding debt was finally settled in full on 31st December 2010.

As the account was passed to an external debt collecting agency for non-payment, the default and late payments recorded have been recorded correctly and are valid information that will remain recorded on your credit file for six years from the date of the default, as we are obliged by the credit reference agencies to show a true reflection of your payment history with Vodafone.

This information is relevant and required to be held on your credit file for six years for the purpose of the credit referencing and will not be removed.

Kind regards,

Lee

Web Relations Team

Vodafone UK

 

I really hoped Lee will help me, I guess I am not one of them lucky people. Vodafone never takes the blame.I was happy with them for 3 years and I used to pay £100's on my phone bill every month. The only Reason I didn't pay when vodafone try to charge me more money for the last 3 months. i was paying 17.50 and they asked me to pay 45. what is point of paying the bill and settling the account, when you credit history is affected for 6 years? If i never paid it is reasonable. I am going to 26 in 2 months. If my credit history is going to affected for 6 years, my life is ruined. Already I couldn't get any credit. I have to shut my new business down in a month or two, If i can't get any financial back up from bank. my life is ruined by vodafone.

 

Why do i need pay money and get stressed, depressed and sleepless? I haven't slept in days. I might not paid the money, if I knew vodafone going to mess my life for 6 years. I am really really down, I couldn't move forward in life. I feel hopeless!!!

 

I don't know what to do anymore guys. What shall I do?

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Hi Jay,

 

Further to your update here I've now received your most recent email.

 

Although I can't make any guarantees as to whether our position will change I will review your case again and get back to you as quickly as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Jay,

 

Further to your update here I've now received your most recent email.

 

Although I can't make any guarantees as to whether our position will change I will review your case again and get back to you as quickly as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Lee, I will really appreciate, if you can help me solve this issue. I don't even mind moving with Vodafone, If i get a positive outcome. I really hope you can help me, As i am running out of options.

 

I will wait for your kind reply. Thanks for reviewing it once again.

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Fingers crossed :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Hi jayzz,

 

Rest assured that as soon as I have more news for you I'll be back in touch.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Thanks Lee, you are my last hope :)

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  • 2 weeks later...

i got a reply from LEE Guys! Which is very Disappointing. Vodafone only cares about itself. They made a mistake aswell and they don't have the recordings to check. in that case they should have grant the benefit of doubt to the customer! I know Lee tried his best but vodafone always going to be selfish.

 

LEE reply:

 

Hi Jay,

Thanks for coming back to me.

As stated in my email on Monday I appreciate that you remain unhappy with the outcome here; however, I'm afraid that our position will remain unchanged.

Should you wish for matters to be reviewed on an independent basis I'd recommend contacting the Information Commissioner's Office.

Kind regards,

Lee

Web Relations Team

Vodafone UK

 

 

Someone please help me write a letter to the commissioner!

 

Thanks,

 

Jay

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Hmm I wonder if this meens you are at deadlock and can take this to http://www.ombudsman-services.org/communications.html?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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