Vodafone default creating mortgage application problem for us.*resolved*

[citizenB]

That is good news TT.

 

Yes, I agree with you.. with a 1/2 dozen Lees and they would be able to upgrade their Customer service team overnight

[Lee Vodafone Company Rep]

Update:

 

 

Our credit file has been updated overnight it seems. The file now shows no red flags and no debt owed (not that there was any in reality)

 

The file does not however state - settled, or satisfactory.

 

I'm not sure if this is an instruction that should have been given by Vodafone or one that the credit rating agency does themselves at some point. Any ideas:?:

 

Where it would be good to have that sorted out too, for now, we can try to convince the bank and its underwriters that we are credit worthy customers and hopefully get that mortgage. The delay has of course us spend another month in rental but here is to hoping it all ends well.

 

Thank you Lee, SilverFox1961, , and CitizenB.

 

Lee, we are thankful that you had this resolved for us in the end - glad someone in VF does their job, and possibly ends up pushing other people to do their jobs too. Or perhaps, you run a secret team of firefighters cleaning up the mess created by the company in the first place. Nonetheless, we move on.

 

PS: Can't they just expand your team and fire everyone else? I think they might just win a customer service prize!

 

Hi TangoTrouble,

 

Thanks for returning to your thread to confirm that your case has been resolved.

 

Please be assured that the concerns you've raised over the level of service you previously received have been addressed internally.

 

In the event that you encounter any further difficulties with your mortgage application due to this matter please let me know and I'll assist you in any way I can.

That is good news TT.

 

Yes, I agree with you.. with a 1/2 dozen Lees and they would be able to upgrade their Customer service team overnight

 

Thanks for these kind words citizenB - they're appreciated as ever.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?333100-xmariax-and-Vodafone

 

Link to new thread for xmariax - if anyone would like to assist

[daviemac1978]

Hi all, I have the same issue which appears to have happened regularly to other Vodafone users in the past in these forums: temporary port number which Vodafone have never closed down resulting in an unknown £245 bill being generated. They claim to have sent me lots of letters in the post which have never been received and now my mortgage application for a new house has been effected. I'm really grateful for any advice in attempting to resolve.

[ericsbrother]

let them know you are more than happy to sue them for thousnads under Durkin v DSG

[silverfox1961]

Hi all, I have the same issue which appears to have happened regularly to other Vodafone users in the past in these forums: temporary port number which Vodafone have never closed down resulting in an unknown £245 bill being generated. They claim to have sent me lots of letters in the post which have never been received and now my mortgage application for a new house has been effected. I'm really grateful for any advice in attempting to resolve.

 

Hi and welcome to CAG. I feel you should start a new thread with this so as not to get missed by everyone.

When you got the PAC code, did you use it within the 30 days stipulated? If you didn't then the contract would have run on as if you had never asked for it.