Wonga settled acc sold to debit comp please advice..

[mudbutt]

Had an acc with wonga that settled in may 2011 have all my bank statements that prove payment were made. I have just received a letter from red castle asking me for £119.00 outstanding from a closed acc.... I called wonga and recorded the call ( got their consent) they apologised and told me to call the dtc and explain and show them my statements to prove i paid and i refused to deal with any third party that i have no dealings with that should be them that sort that out...( i've been on this forum long enough to know that we do not talk to dtc... Please advice on what i can do now i know the debit is 1000% settled but knowing dtc's they dont care they just want easy money..

[sillygirl1]

Get onto the OFT and Trading Standards, it is WONGA's responsibility to ensure their documentation is accurate - clearly it is NOT.

[mudbutt]

Thats what I thought so I telephoned trading standards and their advice was to write to both companies and give them both 14 days to respond..

[iaintw]

mud,

[email protected]

Email Response Team - Consumer Direct South East

Tel: 08454 04 05 06

Web: www.direct.gov.uk/consumer

Open: 9:00am to 5:00pm Monday to Friday except bank holidays.

consumer direct will be port of call first then their pass the details to the trading standards too.

 

14 days to respond or you can write a email to them at wonga or write a letter to them 14 days maxium allowed

88 Crawford Street, London, W1H 2EJ wonga

 

I do support you mud

[mudbutt]

typed letters to both companies and posted recorded just now and I gave them 14 days to reply I will take them to court if I have to...

[mudbutt]

UPDATE

 

got this reply to the letter i posted.

 

 

Thank you for your letter. I can confirm that this account was repaid in full on the 15th May 2011. I have now instructed Gothia to cease any further contact with you. Once we have the account back with us we will then write off any interest that has been accumulated on the account.Please use this email as confirmation that payment has been made in full.

 

Please do contact us if you have any further questions.

 

result..

[sillygirl1]

Nice one. Now get a complaint into the OFT, and don't forget to check your credit rating, this should not be showing as in arrears or anything.

 

The complaint is that they caused you a lot of stress and worry and time over sorting out what was their poor administration of the account.

[mudbutt]

ok im on it

[iaintw]

well done mud

do what sillygirl says

check ur cra wonga used exprian and callcredt