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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cap1 & CCA return


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Fantasy...its not that were not listening to you....its just, how do you prove to them that they are in the wrong if there is an element of doubt?

I will not stick my neck out if there is a minute chance of me being wrong.

I would rather have something to quote and rely on that is factual. Yes, i sent a sec78 request in. Yes i got a printed off copy of my agreement (as you know!) and yes i got a printed off copy of the t&c's.

My problem is, are they enough to comply with my request and enforce the debt?......how do I know that the t&c's they sent as they are on a separate piece of paper are the original ones that were on my agreement?!! Anybody can edit a document and add information at whim but without the original agreement as proof, I am forced to accept what they have sent. Terminator said it way..way....back in the thread...if it went to court they must supply the original so why not supply it when it is requested? Do these banks not have the facility to produce double sided copies? This mm/yy proves nothing to me as a layman. So far I have only received one executed agreement and t&c's that have the same reference number on them. But even they were photocopies so how im i expected to believe they were originally the same document?

I am not questioning your logic, just verifying mine!:)

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Smoothy, don't worry, I'm going to get that precedent set (or unset as the case may be). AQ's due in a week and we're talking non-compliance of s78, therefore not allowed to pursue debt as defence stage 1. Stage 2 includes s85, stage 3 includes attacking copy sent, stage 4 involves ....... erm, probably paying!!

 

Hi

 

Good luck with your case m55 and we all want you to win this but unfortunately county court judgments do not set precedent.

 

The case would have to go much higher for this and we 'don't want to give you that!' :o

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

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Guest Battleaxe

Banks to Face MP's Probe

Banks are to be investigated by MR's amid allegations of profiteering, rip-offs and threats to impose annual fees on current accounts.

The powerful treasury select committee has announced an inquiry in the wake of figures showing the eight biggest names made more that £40 billion last year.

MP's are concerned the banks may be operating a complex cartel which guarantees huge profits, rather than competing on prices and value.

it has also emerged recently that banks have been making millions of pounds from illegal and unfair penalty charges.

At the moment, the banks are regulated by a voluntary code, headed by the Banking Code Standards Board.

However, MP's will consider whether this body should be replaced by a statuatory body with legal powers.

Colin Breed, a LibDem member of the committee said:'They may well rue the day when they decided to be greedy in terms of fees and charges.

'There seems to have been a sheer rush for profit, rather than recognising they have responsibilities to customers.'

 

 

This was buried on page 19 Daily Mail yesterday

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Thanks Pam, feeling small again.....

 

What I meant, obviously (duh!) is that I'll be testing that premise!

 

And what don't you want to give me?

 

Hi

 

I didn't mean to imply that you 'is fick' or anything, only mentioned it really for new CAG readers of this thread in case they think any successful claims are setting precedent.

 

And what we don't want to give you is 'Guinea Pig' status to test this at a higher level for the benefit of the rest of us, if it comes to that.

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

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Fantasy...its not that were not listening to you....its just, how do you prove to them that they are in the wrong if there is an element of doubt?

I will not stick my neck out if there is a minute chance of me being wrong.

I would rather have something to quote and rely on that is factual. Yes, i sent a sec78 request in. Yes i got a printed off copy of my agreement (as you know!) and yes i got a printed off copy of the t&c's.

My problem is, are they enough to comply with my request and enforce the debt?......how do I know that the t&c's they sent as they are on a separate piece of paper are the original ones that were on my agreement?!! Anybody can edit a document and add information at whim but without the original agreement as proof, I am forced to accept what they have sent. Terminator said it way..way....back in the thread...if it went to court they must supply the original so why not supply it when it is requested? Do these banks not have the facility to produce double sided copies? This mm/yy proves nothing to me as a layman. So far I have only received one executed agreement and t&c's that have the same reference number on them. But even they were photocopies so how im i expected to believe they were originally the same document?

I am not questioning your logic, just verifying mine!:)

 

twenty years ago the scans as i call them would not be photocopied ( think of the practicalities ) there was a machine out there "on the cutting edge of technology" made by kodak Used by a bank that thought it was goahead and modern ----

where you would literally feed a4 documents ( actually they were twice a4 size with a fold down the middle ) into a machine that would scan the images and they would be stored on a cassette . I was talking about this to an X city worker over the weekend and got the full SP he is rather important now.

 

they used this procedure for allotment letters (those double sided fold out a4 pieces of paper they sent you when say TSB was privatised )they had thousands to scan as the shares were bought and sold (until the share certificates were issued) and they only ever scanned the front page -- never page 2 3 and 4 --

 

if someone had suggested scanning pages 2,3,4 then the men in white coats would have come for them

 

 

 

 

likewise if at the time someone had suggested with these terms and conditions application forms etc scanning the back ---- their boss would have called them stupid. don't you realise all 20,000 have the same backs !!!! he would say

 

 

and after you have scanned the documents (application forms) what would you do with the application forms etc file under R"

 

when are we ever going to want these one would say

 

 

below is a link to the kodak machine used nowadays -- rather smaller over 20 years on

 

 

now assuming that they in deed did use a bulky kodak scanner 20 odd years ago they might have the cassettes but that big bulky machine to read the scans has long since been thrown away ----

 

ShopMagenta | Kodak i 1310 - document scanner (1220169)

:cool: sunbathing in juan les pins de temps en temps

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Oooh, I've never been a guinea pig before. Does that mean I have to accept what they impose because I can't use these arguements in court?

 

OK, the flip side to what you're saying is that even if this goes belly up, whatever happens in my case wouldn't affect that of another CAGer?

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Banks to Face MP's Probe

 

Banks are to be investigated by MR's amid allegations of profiteering, rip-offs and threats to impose annual fees on current accounts.

 

The powerful treasury select committee has announced an inquiry in the wake of figures showing the eight biggest names made more that £40 billion last year.

 

MP's are concerned the banks may be operating a complex cartel which guarantees huge profits, rather than competing on prices and value.

 

it has also emerged recently that banks have been making millions of pounds from illegal and unfair penalty charges.

 

At the moment, the banks are regulated by a voluntary code, headed by the Banking Code Standards Board.

 

However, MP's will consider whether this body should be replaced by a statuatory body with legal powers.

 

Colin Breed, a LibDem member of the committee said:'They may well rue the day when they decided to be greedy in terms of fees and charges.

 

'There seems to have been a sheer rush for profit, rather than recognising they have responsibilities to customers.'

 

 

This was buried on page 19 Daily Mail yesterday

 

Very interesting - but I wonder if anything WILL actually be done about this? :rolleyes:

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

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Fantasy

 

There are specialised data bureaux who hold working machines for pretty much anything stored on magnetic media. The banks and all other interested parties can employ their services, maybe not for one or two but as soon as a significant number of these come along, the bureaux will dust off the machine and run the reverse process.

 

We had tape machines out of the ark in storage to read tapes last used in the seventies and very early eighties, just in case they we're needed. It's alot cheaper to do this than re-jig all of your archives every 5 to 10 years.

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Oooh, I've never been a guinea pig before. Does that mean I have to accept what they impose because I can't use these arguements in court? Not sure what you mean here?

 

OK, the flip side to what you're saying is that even if this goes belly up, whatever happens in my case wouldn't affect that of another CAGer? Absolutely right - a different judge on a different day etc. - county court judgments are a bit of a lottery, higher courts will give you a majority judgment - out of 3 for High court, 5 for COP or HOL and much more intensive scrutiny of the issues.

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Fantasy

 

There are specialised data bureaux who hold working machines for pretty much anything stored on magnetic media. The banks and all other interested parties can employ their services, maybe not for one or two but as soon as a significant number of these come along, the bureaux will dust off the machine and run the reverse process.

 

We had tape machines out of the ark in storage to read tapes last used in the seventies and very early eighties, just in case they we're needed. It's alot cheaper to do this than re-jig all of your archives every 5 to 10 years.

 

 

but you need an index as well

 

 

 

 

 

so they put their faith in technology as they say "they chose poorly" ( not paper) even more reason to bin the originals to save on the financial budget they would be feeling pretty secure to justify the expense of technology they would save on storage space .

:cool: sunbathing in juan les pins de temps en temps

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Pam and Bbattleaxe on the same thread again ,

Two out of three

There's trouble brewing.

 

Peter;)

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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The other thought I've had is that with the agreement I've been talking about, it mentions that instant credit is only given to customers who fill out a DD mandate? Doesn't that mean the DD mandate is therefore a part of the agreement as instant credit was given, and therefore if you don't supply that then it is incomplete? Hmmm, interesting. That is part 3 of my insurance policy!

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Pam and Bbattleaxe on the same thread again ,

Two out of three

There's trouble brewing.

 

Peter;)

 

Well something's brewing anyway! Hubble bubble! :D

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Are you brewing beer in fire extinguishers using potato peelings like they did on Prisoner Cell Block H?

 

Nah, nothing as unsophisticated as that! The stuff I brew won't just cause you to see pink elephants, you'll get eaten by one!! :lol::lol::lol:

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Hello all you CCA boffins :)

 

I though you might like to know about a situation unfolding with a certain creditor...

http://www.consumeractiongroup.co.uk/forum/other-institutions/72443-sainsburys-bank-farce.html#post625575

 

Hi

 

Wow!! What a fiasco!

 

Have TS actually confirmed that a prosecution has been commenced or are they just considering it at this stage?

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Pam

 

They are still trying to get Sainsbury's to answer the phone! So, it's early days, but I'm given to believe they are taking it very seriously

 

I used to work in a store that was subject to an investigation by Trading Standards. Let me tell you their powers are way way above those of the police.

 

When they came into the store, they gave me a letter outlining these powers. They can seize documents, open safes, virtually anything they like, without a warrant.

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

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I used to work in a store that was subject to an investigation by Trading Standards. Let me tell you their powers are way way above those of the police.

 

When they came into the store, they gave me a letter outlining these powers. They can seize documents, open safes, virtually anything they like, without a warrant.

 

Oh to be a fly on the wall!

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Don't TS guys have warrant cards like the police and have power to arrest?

 

Mrs DLC has a sainsburys card too, and they do call about 8 to 10 times a day, but when you try and answer, you get about 5 seconds of dead air followed occasionally (about 1 in 4) by a tetchy operator, the other times by a closed call.

 

Unfortunately for us, the s85 route will not clear the debt and the charge issue combined with the s85 will only give us back about half of the balance. And I can concur, they take no notice of cease and desist letters with regards to phone calls. Oh, and if you have made a payment but still have arrears, they stop calling for sometimes as short a period as 3 days.

 

They're next after MBNA

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These institutions are so rich and powerful. They truly do not accept that legislation applies to them as well. The staff must work of a flow chart;

 

If a do x

If b do y

If c do z

 

If not on flow chart ignore.

Please note: I give advice, in good faith, based on my reading and experience. Please satisfy yourself, that any advice given is accurate in content before acting upon it.

A to Z index

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html

 

...........................................................................

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