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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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Hastings direct, non fault accident advice needed


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Last Thursday I was in a accident. My vehicle was hit from behind whilst stationary shunting me into the car in front.

 

I am a vauxhall trained mechanic and my car is a vauxhall do did a brief check of the vehicle, mainly bolt on parts needed, a bit of paint and two radiators (one being air con)

 

I got in touch with Hastings direct and the moment I informed their call centre worker of the accident she said 'ohhh it will probably just be written off' now my car is a special car and not many where made, and fewer in the colour I drive. Under no circstances did I want my vehicle scrapped especially for cosmetic damage.

 

She informed me that I would be given the option to buy it back if that was the case, so I began pricing up parts headlights etc just in case.

 

Hastings direct use a company called national for their repair centre and after ME spending the past few days chasing them I got a quote for damages.

 

£3,500

 

The repair list made up of bumpers

Paint and then they claim a jig is needed (to pull the underneath of the engine straight again) this is what has bumped the bill up by over 1000!!

 

Now I know this jig is not needed. I inspected the car myself before it went to national. The lines on the front of the car are all sitting straight. There are no kinks in the wings of the car (and national have quoted bumpers are only body part needed) I am very very suspicious of their quote.

 

So I've got back in touch with Hastings direct. They claim that national are independant blah blah and they wouldn't lie (sorry but they are on your books, I've been told they are the ONLY company you deal with) so I have asked if I can have a independant check at my expense done. They have told me no as I could get a 'friend' to do it. I then asked for them to provide a price to buy te car back, and that is also a no. Apparently I can't do that even tho the lady I spoke to originally claims I could.

 

Is there anyone who can offer me any advice on this? Surely I must be able to get a independant check? They are also asking me for everything I have on the car eg log book my service book receipts from day one but will NOT accept copy's. I really don't want to hand this over yet.

 

 

Can anyone offer me any advice on this claim please. This is my first insurance and Hastings are about as helpful as my local council!!!

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Guest Cathy Eastwood Customer Relations Manager Hastings.com
Last Thursday I was in a accident. My vehicle was hit from behind whilst stationary shunting me into the car in front.

 

I am a vauxhall trained mechanic and my car is a vauxhall do did a brief check of the vehicle, mainly bolt on parts needed, a bit of paint and two radiators (one being air con)

 

I got in touch with Hastings direct and the moment I informed their call centre worker of the accident she said 'ohhh it will probably just be written off' now my car is a special car and not many where made, and fewer in the colour I drive. Under no circstances did I want my vehicle scrapped especially for cosmetic damage.

 

She informed me that I would be given the option to buy it back if that was the case, so I began pricing up parts headlights etc just in case.

 

Hastings direct use a company called national for their repair centre and after ME spending the past few days chasing them I got a quote for damages.

 

£3,500

 

The repair list made up of bumpers

Paint and then they claim a jig is needed (to pull the underneath of the engine straight again) this is what has bumped the bill up by over 1000!!

 

Now I know this jig is not needed. I inspected the car myself before it went to national. The lines on the front of the car are all sitting straight. There are no kinks in the wings of the car (and national have quoted bumpers are only body part needed) I am very very suspicious of their quote.

 

So I've got back in touch with Hastings direct. They claim that national are independant blah blah and they wouldn't lie (sorry but they are on your books, I've been told they are the ONLY company you deal with) so I have asked if I can have a independant check at my expense done. They have told me no as I could get a 'friend' to do it. I then asked for them to provide a price to buy te car back, and that is also a no. Apparently I can't do that even tho the lady I spoke to originally claims I could.

 

Is there anyone who can offer me any advice on this? Surely I must be able to get a independant check? They are also asking me for everything I have on the car eg log book my service book receipts from day one but will NOT accept copy's. I really don't want to hand this over yet.

 

 

Can anyone offer me any advice on this claim please. This is my first insurance and Hastings are about as helpful as my local council!!!

 

 

Thanks for taking the time to let us know what you think. I’m so sorry that you’re not happy the service from us. I would really like an opportunity to look into this for you and need your help to do so. Please would you let me have a bit more detail such as your policy number and contact details? I look forward to helping you very soon. Cathy EastwoodCustomer Relations ManagerHastings Direct

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Yes cream they should have but up to now their call centre workers have just lied and mislead me since the start of my claim.

 

I wouldn't mind this accident was not down to myself, I am not costing Hastings any money at all as they will just reclaim their costs from the driver who hit me up the rear end.

 

I have contacted a solicitor for some advice on what I have been told up to now regarding logbook etc. aparently this is a known tactic by insurance company's lately. They ask for your log book and then have ownership of your car to sell on to their salvagers etc (tho Hastings direct denied they deal with the salvage and it's actually national, now national tell me it's Hastings!) And they do all of this before paying you out or even making you a offer.

 

I await contact from you Cathy, I have sent the details you have asked for. And I will be updating all who have any interest in this as time goes on

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Well I'm still waiting for contact from Cathy or from anyone else at Hastings direct about my complaint!!

 

Over the weekend I went to take some personal belongings from my car. The guys at nationwide repair centres informed me that Hastings rude assessor guy had told them not to allow me to take anything from the car, guess what HASTINGS it belongs to me and I will take away what I want!

 

I also re-assessed the damage and again The wings do not need painting nor does it need a jig.

 

What I did find out about insurance company estimates is that any front end damage that has damaged the bumper will often often go down on paper as needing a jig. They also have put down that the wings need painting because they tend to paint them if a bonnet or bumper needs painting for colour match purposes then all your front end matches even if it is off shade from your doors, bumping up costs even furthar!

 

I did get a letter from Hastings direct in Saturday again requesting all MY paperwork for valuation purposes, no copy's. I will be following solicitors advice on this.

 

I also managed to get my hands on some very interesting documentation from the guys at nationwide. the guys I spoke to at nationwide were beyond helpful, just a pity Hastings can't be half as helpful. The paperwork they gave me lists what hastings direct value the car at, well I say the car. But I should say A car because it appears who ever has done the valuation for Hastings has cocked up. I don't want to go into too much detail at present but it shows the lack of knowledge the people have who are given the job of putting a value on a car.

 

Come on Cathy or anyone else at Hastings who are reading this message. I have pm'd you my details twice now no excuse for you not to make contact. ACTIONS speak louder than words

 

 

To be continued..........

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Guest Cathy Eastwood Customer Relations Manager Hastings.com
Yes cream they should have but up to now their call centre workers have just lied and mislead me since the start of my claim.

 

I wouldn't mind this accident was not down to myself, I am not costing Hastings any money at all as they will just reclaim their costs from the driver who hit me up the rear end.

 

I have contacted a solicitor for some advice on what I have been told up to now regarding logbook etc. aparently this is a known tactic by insurance company's lately. They ask for your log book and then have ownership of your car to sell on to their salvagers etc (tho Hastings direct denied they deal with the salvage and it's actually national, now national tell me it's Hastings!) And they do all of this before paying you out or even making you a offer.

 

I await contact from you Cathy, I have sent the details you have asked for. And I will be updating all who have any interest in this as time goes on

 

Hello, I am very sorry but I have not received any contact directly to myself to look into this for you. could you please call 01424 739338 between 9am and 5.30pm Monday to Friday once I have your details I can then look into this for youCathy Eastwood, Customer Relations Manager

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  • 2 weeks later...

just to update on this thread.

 

i telephoned the above number and by later on that afternoon i got my claim settled and my car back.

 

It all happened very quickly once i telephoned customer relations, its just a pity it couldnt be resolved without me starting a thread on here!

 

They agreed to let us have the car back as salvage, tho they attempted to make me pay the rest of the years premiums off the settlement, i declined ever so politely and will continue to pay my premiums monthly. It just shows they CAN and WILL allow you to keep your car but you do have to kick up a stink and spend hours/days on the phone to get this sorted.

 

Hopefully hastings can learn from their mistakes handling the claim so in future innocent perties in an accident are not left mad and fustrated by hastings claim handlers and their mistakes and mis-informing.

 

result with the car - was not as badly damaged as hastings loss assesors claimed. But we have since purchased the same car in the same colour etc with a busted engine and put my own engine in it to get it up and running :) very very lucky indeed. My original car will now be restored and kept as it is a limited edition and the work will be taken out slowly over the next 12 months or so.

 

 

My advice to others, if you want your car back FIGHT to keep it. And never ever hand over any original copys of log books etc before a claim is settled unless you may find your car on ebay or heading to the local salvage yard before you have chance to get anything agreed.

 

If possible do not get your car recovered and try and get your own quotes done by someone you trust, as you never know who is assesing the car. You never know if they even know what car they are looking at (as proved in my case)

 

And finally air your problems on websites such as consumer action group as i feel that without getting a number for customer relations i would still be struggling on with hastings call centres who spend all their time telling diffrent tales.

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the only problem with this is that you'll probably find that your car is a cat c write off.... which affects its future value.

 

but if its more than 5yo this shouldn' matter too much as long as you bought it from them at the right money

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  • 4 months later...

Evening. I wonder if i could get some advice from you good people.

 

Last october we were involved in a car accident. The accident was not our fault. A car hit us at speed causing us to be shoved into the car infront.

 

The car that hit us has admitted liability both to hastings and our own solicitor who is handling the claim for return of excess and injurys.

 

Shortly before christmas we received a letter from a company called DAS acting on behalf of the car we were shoved into. When they wrote to me we informed DAS that we were not at fault for the accident. The letter contained our name but the registration number of the car that hit us. I provided DAS with the at blame drivers name and adress. I also contacted hastings direct who informed me that they would deal with the above and since then all has been quiet.

 

Today ive come home from work to find a letter from DAS threatening to take us to court as hastings direct themselves have failed to contact them to resolve this matter. This does not surprise me one bit as hastings direct where absolutely useless when it came to my claim leaving me to post a thread on here to get any sort of contact and resolution.

 

The letter STILL contains the wrong registration (that of the car that hit us and caused us to hit thier client) and states that if we do not ressolve this matter and pay up within the next seven days we will be taken to court and we will be charged costs.

 

The amount they request is £100 policy excess and a £2.50 dvla search. I can afford to pay this but i really dont think i should!! I was not at fault but how do i go about sorting this out as i cant be trusting Hastings to ressolve this and i do not want to be in a positin where more costs are added.

 

Also ive been thinking if DAS have indeed preformed a dvla check then shouldnt they have noticed that the registered keeper of the car registration number they have does not match up with myself??

 

Any advice is greatfully received. If i begin writing to DAS to sort this out myself do they have a duty to stop any court proceedings when they investigate furthar or am i best to pay up and seek a refund from the insurance company of the vehicle that hit myself causing me to bump the car infront? or from hastings.

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Pass the letter on to Hastings and let them deal with it. Do not pay or offer to pay anything (that advice would stand regardless of whose fault the accident is). If you want to, you could write again to DAS with the other driver's information.

 

They will not take you to court for £100, if they did you have an easy defence and it would be small claims so other than the issue fee they couldn't claim any costs.

RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Good advice above apart from writing to DAS. The only letter you should write is to say that their letter has been passed on to your insurers who are dealing with the claim. Nothing more, nothing less.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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