Tv problems what are my rights?

[SparkyQ]

Recently purchased a Samsung ue46d7000 (within 30 days) and am not happy with the picture, it has very noticeable clouding effect and when room is dark it is really intrusive making the right hand of the screen noticeable brighter than the left and you can really obviously see one of the edge LEDs on the bottom 'torchlighting' up the screen. When speaking to the retailer Richer Sounds they state this is not going to be a fault and is a known feature of edge lit led tvs (wasnt mentioned on any feature list I saw ), seems to be common and variable in its impact looking on the forums, I believe mine is at the worse end of the scale and therefore I should be entitled to a refund or at the very least a replacement set, is that correct??

 

Also to add insult to injury the 'free' Samsung tablet that should have come with the tv but was delayed I have now been told is likely to never come due to Samsung manufacturing problems. The man who called said as it was a 'free' item promotion that I am not entitled to any recompense if they cant supply it, surely this is not correct, on the receipt the item has an RRP of 249.99, what can I expect here, it was one of the main reasons I bought the TV from the retailer, surely they cannot fail to provide the item and offer no recompense? Any advice?

 

I am not at all happy with this retailer and it feels like they are deliberately trying to mislead me with respect to my consumer rights, is that correct?

[silverfox1961]

Hi and welcome to CAG

 

I have merged the two threads you started into one. It is better to keep things to one thread as any advice would be split across 2 threads.

 

Hopefully advice should come along soon

[locutus]

Richer Sounds are well known for great customer service, their operations director has intervened a couple of times in the past here on CAG. I've PMed him and asked if he'd be able to pop along and offer you some assistance.

[John Clayton Richer.Sounds]

Hi there,

 

I was sorry to read how you appear to be having problems with your new Samsung TV.

 

So that I may ensure all is resolved to your satisfaction, please would you PM me with your sale and contact details?

 

Meanwhile, my apologies for any inconvenience and I hope to hear from you soon.

 

Many thanks,

 

John Clayton

Operations Director

Richer Sounds

[MARTIN3030]

Welcome back John,we will configure your account to highlight your status as official company rep.

Although its not anticipated we will see much of you here,as has been said,RS has a very good reputation for dealing with Customer complaints,this is reflected by the number of times you have had to come here,which is a credit to RS.

[John Clayton Richer.Sounds]

Hi Martin,

 

Many thanks for your help!

 

John.

[MARTIN3030]

It is done now as you will see.

[SparkyQ]

Hi there,

 

I was sorry to read how you appear to be having problems with your new Samsung TV.

 

So that I may ensure all is resolved to your satisfaction, please would you PM me with your sale and contact details?

 

Meanwhile, my apologies for any inconvenience and I hope to hear from you soon.

 

Many thanks,

 

John Clayton

Operations Director

Richer Sounds

 

I would but I dont appear to be be able to send PMs yet as I havent posted enough, can a mod help me sort that?

[havinastella]

As stated, RS are superb in sorting problems. A pleasure to spend my money in there stores!

 

Jogs

[MARTIN3030]

No forget that.....email it to me and I will email to John so will be quicker.

 

[email protected]

[MARTIN3030]

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