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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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SCM, Lloyds credit card and CCJ***PPI paid out in full***


nunnyrose
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Ok

 

Write to them and ask them to provide the full breakdown of how they have arrived at their figure. They should send you a detailed breakdown, charge by charge which shows how interest is calculated on each individual charge etc. It will look like a spreadsheet print out.

 

They do provide them when pressed as there is another case on CAG i have dealt with where they sent this information through.

 

We can then compare to see where the potential differences are.

 

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great, I'll do that now, but in the meantime can I ask them to pay me what they have offered so far as I'm a desperate lady (not the marriage bit lol ) pretty much living on air and porridge oats :violin:

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I would think that their offer came with a letter of acceptance which must be signed before they pay out.

 

That letter may well say that by signing it you are signing in full and final settlement of the PPI claim which would effectively close the door on a challenge after the event.

 

I understand that things are tough for you at the moment but would it be better to make sure things are right before accepting?

 

Incidentally, what is the amount they have offered?

 

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There is no letter of acceptance, or anything for me to sign as full and final

to quote " we are now making arrangements for the appropriate payment to be made to resolve this matter for you. The payment will be made within 28 days in the form of a cheques sent to your home adress.

important: please contact us as soon as possible if you do not wish to accept our offer on telephone numeber xxx

 

absolutely,I want to make sure things are right before accepting but it sure would be handy. I know they take forever to pay out, and even though they say 28 days I don't trust them.

I'm thinking that maybe I could try and play them at their own game and dispute the offer on day 28.

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so........... a cheque arrived today for the above amount. So much for 28 days, it's taken them less than a week !

If I bank the cheque would that be taken as my acceptance of their offer ? or could I say thanks for the part payment, now where's the rest ?

 

I haven't contacted them yet to dispute the amount as I thought I had time on my side, and even if I had it would have been in writing and so would've probably crossed in the post.

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To me it would be that the cheque is an offer to form a contract and if you bank the cheque your accepting the offer and thus the contract.

 

I would wait until they send you the detailed breakdown you have asked for.

 

The cheque will be good for six months.

 

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sorry, another question.

Just reading through their offer letter received last week,

it says :

Calculations

The calculation is as follows:

Difference between the actual and revised balance = £2xxx.00

Interest at 8%, calculated up until charge off date = £ xx.xx

Other indirect lossess = £ xx.xx

Total = £cheque amount

 

does this mean that I now owe a zero balance, because if so it's sorted, and I really am a dumb blonde !

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ok, but am I understanding correctly re post #34 above.

because if I take the outstanding balance on the card + their cheque amount it basically adds up to my claim amount, give or take £200.

 

(I guess you can tell I'm desperately trying to cash this cheque...:???: )

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Well normally they would give you the offer figure in writing and then explain how much of it they are going to use to set off against the balance.

 

Might be worth asking them if that is what they have done though but I doubt that it is.

 

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ok ims, but nothing is normal in my life....

after all, I didn't get the normal reply, no F&F settlement to sign And it's only taken a few days from offer letter to cheque arriving. I don't trust them but maybe just this once they're being honest, all be it in a very ambiguous way.

I'll ring them tomorrow ( making sure I record the call ) and ask them to explain. I let you know the outcome.

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well what a frustrating day I've had !

phone them 1st thing this morning and got passed from pillar to post. Nobody could explain to me what "Difference between the actual and revised balance" means.

so they then put me through to credit card department to try and find out what the current balance is on the card as this would answer my question. BUT, they failed me on security questions and locked me out of their system.

So they told me to go to my local branch of bank who would verify me and then they could answer my question.

I trot along to bank, who verify I'm me, and they then call the supposedly correct department... NOT! it was the PPI dept. again who couldn't help, so put me through to CC dept again who couldn't help because the verification process was done for PPI dept. So again the local brank called the cc dept who tried to put me back to PPI dept.

it all got very confusing, but eventually they agreed that they would send the breakdown of the calculation, and in the meantime I can cash the cheque and when I get their figures I can carry on with my complaint. All logged on their system that this has been agreed.

This has taken most of the day and the worst part is that I know deep down that I shouldn't have spoken to them, but stuck to the rule of " in writing only "

I really need a large glass of red now, but have to wait till the cheque clears ....lol

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Can I suggest you write a letter / email and confirm the conversation you have had with them ..

 

Something along the lines of..

 

Dear Sir or Madam,

 

Account Number..

 

This letter is just to confirm a conversation with your office today.

 

blah, blah.

 

 

 

If it were me, I would also point out that you are not particularly happy with the many obstacles that were put in your way when all you wanted was an answer to a simple question.

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  • 3 years later...

I know I haven't updated this thread in an awfully long time, but it's honestly taken an awfully long time to sort.

so, I wrote to them in July 2012 asking for confirmation of the conversation and to complain of the obstacles I was faced with, and requested a full breakdown of the figures.

They didn't respond so I wrote again the following month

and again 2 months later

No reply ever received and I admit that I did let it slip a bit, only wrote to them once in 2013 and again at the beginning of last year - basically just sending them a copy of my original letter and asking why they hadn't yet replied to which (you've probably guessed) I never received a reply too.

Gob smacked this morning to receive a letter saying cheque on the way to me for a further £3k. I really don't know if its got anything to do with my ongoing complaint as they make no mention of it.... lol.

I'm just updating here to show that we should never give up.

Edited by nunnyrose
typos
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Sounds like success nunnyrose

 

So have you now been paid everything you are entitled to...? Do you wish me to amend your thread title to successful reclaim?

 

Regards

 

Andy

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