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    • Thanks DX,   I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week
    • Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have.
    • go do a Direct Debit Guarantee Clawback to your bank if you've now got control of his bank account finny.
    • Hello, Just to check I understand things right, he moved to a nursing home, you then kept paying the rent for a period of time whilst you sorted his belongings. You have asked to give notice and asked for backdated payments of rent from when you first asked which went ignored? They are still taking rent payments.   Have I understood correct?   If I've got anything wrong please correct me.
    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
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I am currently in the process of recovering bank overcharges from the Halifax – nothing exciting run of the mill over draft stuff – and as much as I think that sites like this provide an extremely valuable service I think the big problem currently is that the masses don't really understand this whole thing.

 

I consider myself to be a fairy intelligent kind of guy, and have seen occasional over charges been taken out of my account for a while (I'm rather absent minded when it comes to my banking!) I had always complained when I saw the money disappearing from my statement and been vaguely aware that it was wrong. However it becomes a case of lethargy the thought of 'it's only 30 quid I can't be arsed to do anything about it' it took 300 being taken from my ex wife's account before I really thought to set into action.

 

I think it is this general lethargy that is the biggest problem with bringing the banks to account for their actions. They rely on the fact that people don't really understand the implications of the legalities of this.

 

I believe that if it was possible to educate the general public with the facts of what the banks are doing is actually illegal it wouldn't be long before the banks would be forced to change their policy as a result of pure public pressure – in a similar way that the cash machine charges were changed due to public outcry.

 

The only way to do this is through advertising. For this reason I am currently in talks with a local radio station to sign a twelve month contract to advertise what is wrong with the UK banking industry. I am currently looking to pay for this advertising out of my own pocket and am looking at some business ideas that would be able to fund it on a national scale. There will also be a website that will provide information (and provide links to sites such as this) as well as accepting donations to assist in making this more of a national possibility.

 

As well as general comments on this idea, I am currently needing to find a solicitor who could advise on the advertising wording etc. obviously I would rather find someone who wouldn't mind providing this advice on a pro bono basis. I'd rather spend the money on advertising than on solicitors fees!

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  • 1 month later...

I thinks its a good idea in principal. On the question of legalities tho, it would be easier to quote Acts and Banks responses in a "you decide" appeal to the public. That way you and your advertising agency/candidate media would IMHO not be setting yourselves up for possible counter litigation. In any event the guys running this site seem to know their onions-why not support them direct in such a campaign? When I take my lot on (and win) I will most certainly be making a contribution to there efforts and cause. But good luck with it whichever way you go.

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I think the real problem is, and you said it yourself, people just can't be arsed for the occasional £30 or so when they know they were probably at fault in the first place.

 

It's like council tax, councils are legally obliged to spend their (our) money wisely but look at the waste! But does anybody challenge it? Same with parking tickets, unfair speeding fines etc. The government, banks and businesses make fortunes out of us and the apathy of the population in general towards these things amazes me.

 

Most of the country just can't be bothered, and I'm not sure that a public awareness campaign would be money well spent in this way.

After all, bank charges and obscene profits, along with multi-million pound payoffs to retiring chairmen etc. are all fairly common knowledge anyway.

 

I feel that those who want to fight will eventually find their way to sites like this one, the rest just can't be bothered. I'm not sure you will change that somehow.

 

I also feel that if the banks were forced to change their ways they will recoup their losses in other ways, such as reintroducing charges on personal accounts in the way they charge business accounts.

 

As it stands, this may be a slightly selfish point of view (but not deliberately so), but the current situation is that those of us who fight get our money back, whereas those who can't be bothered miss out. This suits the banks and currently, to be honest, suits most of the members of this forum in terms of results.

I only mouth my opinion, please look elsewhere for sensible advice! :)

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advertising revenue from this site (see my previous post - "advertising revenue") would generate cash that could be used for this type of thing.

A consistent unified approach would, IMHO, be more effective than a mish mash of different initiatives.

Please put Amazon ads on this site!! (or other ads)

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Rather than get involved with radio advertising, which is fairly expensive

and is probably quite a hard medium to get people off their sofas to get a

pen etc, why not try press releases which are free? Perhaps some of the

guys on here who succesfully got their money back could be used as

examples. Once you have got the ball rolling from the press releases then

some sort of advertising may reinforce the message.Though I think the press are starting to take notice-especially when that bank was threatened with bailiffs.

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When we set up the site in January we were writing around to everyone. Now we just don't have the time.

If you or others want to start writing round to people on or off the web letting them know about the real position as to bankcharges and about this site - then please do so.

We jsut haven't the time at the moment.

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  • 12 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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