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    • I'm not sure on the best option here, I'm happy to go with Tomlin, however I can afford to pay this one in full if needed and wonder whether I should be trying to get a reduced amount, perhaps in the court hallway before going in? that would require submitting a WS of some sort. What I 'like' (strong word) about TO in this instance, is that it allows me to keep my savings to hand for further accounts needing attention in the near future and I would hope gives me some control over the pcm amount.. I've read a number of TO threads now (fell to sleep at the keyboard last night ) but have a few questions please: - Do I specify the payment arrangement in a TO or the claimant? I'm thinking 20% lump upfront plus 96 months of circa 60 squid. - Who decides repayment amounts if CCJ is granted? if the judge, then do I submit I&E at any point? Given the amount of total debt across all my claims, I need to ensure anything I commit to is future proofed. I wouldn't want all my disposable income sent to this one debt, only to have another one in a month or two.
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    • Few tweaks as the run order was completely messed up and the main point of your defence (reconstituted agreement) pushed to the bottom of the statement.   I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim and further to my set aside application dated 1 November 2022. 1.The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act. 2.  I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment. 3. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 4.  I became aware of original Judgement following a routine credit check on or around 14th September 2020. 5. The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’. The claimants solicitors did not provide me with these documents. 6. Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018. 7. Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicitor's is attached and marked ‘Appendix 3’ 8. On (insert date) I successfully made application to set a side the judgment. The claim proceeded to allocation, 9. The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date. (insert date you did receive the documents) I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’. Remove irrelevant 10.The claimant relies upon and has exhibited a reconstituted version of the alleged agreement. It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HHJ Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’. The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause. 11. Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not mislead the court. 12. It is denied I have ever received a default Notice pursuant to sec 87(1) CCA1974.The claimant is put to strict proof to evidence from the original creditors internal document software the trigger of said notice.  13.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. 14. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024   Run 3 copies Court /Claimants Sol/File
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Picture Loans / Idem Servicing


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Hi

 

I've had a Picture secured loan for several years now. It has arrears but we have agreed a permanent reduced monthly payment and permanent frozen interest.

 

Yesterday i received a letter informing me that from 26th September the loan was being sold to Idem Servicing and all administration and collections from then on will be conducted by Idem Servicing, as Picture will no longer own the debt.

 

Has anyone else received something similar?

Has anyone ever heard of this Idem Servicing mob / what are they like?

Will this affect my arrangement of reduced payment/zero interest?

 

Thanks in advance

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Hi,

 

I have had a letter stating our Picture loan is transfering from Target to Idem.

 

It will be interesting to see what changes are forthcoming in terms if interest rate etc.

 

It does state in the letter that their will be no changes apart from to DD mandate.

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  • 1 month later...

Hi,

 

We received a letter stating that Idem Servicing had bought the loan from picture and that we have to start paying Idem. We have a reduced repayment plan with picture because of hardship however they have not stopped our interest. We received a call from a blocked number this weekend and they announced as Idem and wanted to go through security but as I explained to them who ever it was calling from a blocked number how do I know they are who they say they are. I have demanded that my telephone number to be removed and write to me if they say who they are. Any one dealing with this company deal in writing ask for your number to be removed we have that right for that request. Telephone call recordings can be deleted and no evidence. I think we will be having fun and games with this company the numpty I spoke with starts to raise there voice and kept over speaking. Anyone else please keep us all up to date with your issues with this company.

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I have had the same letter and many conversations this week.

 

I had a picture loan and in 2009 filed for bankruptcy. Picture actively encouraged me to buy back the beneficial interest in my property. They said there will only be the captial to repay. All interest will be surpressed and there will be no interest on the loan ever again. So, I did.....Paid off around £12,000 off the captial since then as agreed. Never heard of any interest until Idem rang ring

 

Now, they say and I quote from a member of their called Ghafram. It seems Picture have been telling people all sorts of things over the phone regarding interest payments and all along they where intending to add it on at the end of the capital repayments. There are that many people who have complained they are having to have a review for all the Picture business next week. But and this is the but you might fall off the floor with. No interest has been applied to the loan since 2008/9 so we have added all the interest back on which is £33,000! and we are charging 10.5% APR and that is now adding £974 a month in interest payments!!! He suggested I right a letter of complaint and the complaints department will look in to it. My agreement with Picture will be honoured for a short period of time. So, I calculated the amount and it would still mean £600 be added each month. I pointed out that would increase the loan with never an hope of paying it off. The 10.5% is variable by the way.

 

I've written the letter they will get it tomorrow. But I really think this is a massive issue with all picture loans. I think a joint complaint to the FSA by as many of the people we can locate with loans or a massive joint litigation case against picture/Idem may force them to honour people's original offers. Idem is owned by paragon finance and their history is very coulourful. I have no other debts only this one and if forced to I have no problem handing the keys back and tell them to sort it. I've also refuse any further payments until its resolved becasue I do not accept their terms in anyway!!

 

Be careful if you pay them anything because if you do they will never start to the reposession process and you'll be stuck in a life time of increasing debt. if you don't pay and they try to get a court order at that hearing you can have your say and a defence with the judge. Only trouble with this we would all be treated as individuals. As a mass group they would be on a very sticky wicket. I quite happy to join up with as many people as possible and split the cost of solicitors and to file a joint complate with FSA.

 

I'm going to see a solicitor next week to find where I stand in a 30 minute free consultation. Anyone who wants to join forces please ring me 07718 287664

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Has anyone else had a letter from Idem asking for a form to be completed which will allow them to liase with our first charge lender on our property? I don't know whether this is standard procedure but it has got me worrying why.

 

We aren't in arrears so am concerned why they want this information unless they just want it for record purposes. Having rung up Idem I'm still not any clearer as to whether there is a problem.

 

Any thoughts would be appreciated.

 

Thanks.

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Hi,

 

We have recieved same form today, we understand that this form is to authoise name change of the lender with regard to the charge on your property.

 

We at this stage are not signing this form until we have sort advice.

 

Is anyone have issues accessing the idem website wwwdotidemservicingdotcodotuk? (replace dot with.) I have seached the internet and not finding it anywhere. This is the web address supplied on the letters by Idem.

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Thanks Br - I'm glad to hear someone else got this letter. Like you we aren't going to sign it until we know more so please keep us up to date with any advice you receive and I will do the same.

 

I got the impression when I rang Idem that it was so they could discuss arrears etc with your first charge lender but we don't have arrears and I immediately felt suspicious about what it was going to be used for.

 

I can get into their website ok. It doesn't say much, just who they are, how to pay, FAQ's etc. If you still can't get into their site but need some specific info then I can try and find it for you and post it here. Nothing was mentioned about these recent letters.

 

Thanks again for your reply. I hope others who have posted their difficulties with Picture on this thread are able to sort their issues out too.

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Thanks Br - I'm glad to hear someone else got this letter. Like you we aren't going to sign it until we know more so please keep us up to date with any advice you receive and I will do the same.

 

I got the impression when I rang Idem that it was so they could discuss arrears etc with your first charge lender but we don't have arrears and I immediately felt suspicious about what it was going to be used for.

 

I can get into their website ok. It doesn't say much, just who they are, how to pay, FAQ's etc. If you still can't get into their site but need some specific info then I can try and find it for you and post it here. Nothing was mentioned about these recent letters.

 

Thanks again for your reply. I hope others who have posted their difficulties with Picture on this thread are able to sort their issues out too.

 

We too have had this letter and are not sure so will also seek advice. We don't have arrears and can keep up repayments. Would be grateful to understand what advice you all get and I will post my findings. Good luck.

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We too have received this letter asking for our authorisation to liaise with our 1st charge.

 

Having done some research I would urge you NOT to sign this letter. It does not and will not form any part of the original agreement.

They will have access to all your payment history; and guess what, if your doing fine with your mortgge payments, and your not in arrears with your Picture loan payemnts - you guessed it - lets ramp up your interest rate to squeeze that little bit more profit out of you.

 

DO NOT SIGN.......................

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We unfortunately fell into arrears with ours because of redundancy howeverwe had PPI but could not claim but that’s another story and been dealt with atthe moment. :-x

 

Idem are now already starting to threaten us and telling us that our home isat risk. I’m afraid they do not scare us with their letters and words. We onlydeal with such companies in writing and not over the telephone this way we thenhave it all in black and white and not said over a telephone call where callrecordings can be deleted and all recorded.

 

We are not at this stage signing the latest document that we have receivedhowever will be requesting a copy of the original credit agreement which they haveto supply according to the Credit Consumer Agreement 1974.

any further updates appriciated.

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Be WARNED that Idem are constantly telephoning.......Deal with these numpties in writing only don't let them bully you just because we owe an amount this does not mean that they can use bully tactics.......

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This just shows you what is wrong with the financial sector in Britain today.Picture loans once part of the Co-op (now theres a laugh) bring in asset management company,Target to to service,collect loan payments.Do you people know that Target (and of course Paragon which Idem belong to) employ software which not only identifies accounts in arrears but also flags up potential defaulters.Target took on the servicing of pictures one billion pound mortgage book in 2008 they got paid by recieving a percentage of the unpaid balance on loans they service,now the servicing contract has been handed to Idem part of the Paragon group,thus its in the asset managements intrest for borrowers to default.No wonder they try every trick in the book to repo peoples homes.

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It would only be in Idem's interest for borrowers to default if their was equity in the property.

 

If you default, and threaten to go BR, with them knowing that what equity if any would be claimed by the 1st charge, then they would be very foolish to welcome a default on the account.

 

They would of course get nothing back. On the other hand if your property was awash with equity, and you were struggling, I can clearly see why they would wish for you to default on payment.

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Thanks to everyone for their input on this thread. I've decided not to sign the form as I don't want Idem liasing with our mortgage lender.

 

We are in a position where we are lucky enough to have equity in our house but newstarters comments have worried me. We can afford our repayments but I feel really uneasy about what will happen in the future with Idem servicing the loans.

 

Our last payment to Target by DD was stopped by them before the changeover and they rang up asking for a debit card payment (in quite an aggressive manner considering it was their fault.) I'm wondering now whether this was a deliberate course of action by them. They have assured me it won't show up on our credit file as a late payment as it was their fault but I think I had better check now just in case.

 

Please keep us all informed with any updates - it's been really helpful.

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You see Paragon purchased between 50 million and one billion of distressed loans (loans which are in arrears or may be defaulted on in the near future) then created a new company Idem to service them.Why would they do that other than to make a fast buck through charges and repo?

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Hi Newstarter,

 

Am I reading this right. Those who are up to date with payments, and have equity, they will try by whatever means to engineer defaults on the account; maybe by raising interest rates etc.

 

Any defaults which are incurred, Idem can then claim a % back from Picture?

 

What if you default and have no equity in your property?

 

Will they put you on a payment plan, and the shortfall will be claimed back by Idem in the form of a % payment from Picture?

 

I must say I have never known a company to make an income/expenses form available for downloand. In effect saying fill this in if your struglling, and we can fastrack you onto a payment plan!

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Yes you are reading this right wrigley,take chickpea,s example above,if i owed you lets ay fifty pounds,like anyone else or any other company you would want that money back at some point so if i transfer that fifty pounds from my account to yours what possible reason could you have to stop that transfer,other than knowing by doing exactly that there would be a good chance you could turn that fifty into 100 pounds.Now,the example is basic i know but it illustrates exactly how an asset management company can generate defaults by design,that covers your first question,look Acenden/Capstone are well known for doing just that,its more common than you may think

 

Idem claim 2.5% of the total loan from the lender.

 

The origional loan is insured by the lender,the only looser in that scenario is the borrower (as usual)

 

in short yes.

 

Fastrack you onto a payment plan? once that happens you will be caught up in a cycle of charge after charge,the borrower will be well and truly flagged up in their recovery dept,then it really does get tough which is what they are after.

 

Why do you think mortgage companies and secured loan lenders are so quick to try to repo peoples homes,its because the lender has taken out indemnity insurance against their liability,the lender gets back the full amount come what may.Now,if the lender gets paid out the full amount should the borrower default there doesnt have to be much equity in the property to make a quick,fast buck does there?The asst management company gets their cut,the lender gets their money back(and some on top) and the borrower gets shafted.

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Interesting insight Newstarter.

 

Sounds to me like its a fait acompli, and we should be thinking about saving that old newspaper to wrap that expensive china in!!

 

Are you from within the industry, or have you had experience of these type of sharks?

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Hi. I'm starting to get a bit worried now. We have a loan with Picture although I haven't had a letter saying its been transferred. The loan is in arreas and we only pay £50 of the £303 we are supposed to pay. Our home has no/negative equity. Picture haven't called in 6 weeks now and they are normally always on the phone. Should I just assume that even though I have no equity in my home that they will still repo it.

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Hi Sirbob,

 

I would be very surprised if they started legal proceedings, given the no equity situation you are in. Have you got in writing the reduced payment agreement from Picture?

 

How long have you got left on the secured loan?

 

Maybe Newstarter can shed some light on the MO in situations of this nature.

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Yes i can shed some light on this,they are letting run on with no contact for a good reason,dont worry they will be in touch at some point but the longer this runs on with no contact from their side the more they will charge the O.P when they do rear their heads,you can bet the account is now with the recovery dept and they are sitting on it,more charges,more intrest (compound),the debt owed will be rising every day,at least £80 per month thats why people get calls from these sharks out of the blue,could be three or four months after the fact and the original debt has rocketed,this ties you in to a never ending cycle of debt,its little more than racketeering.

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