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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Walmsleys - problems


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On Tuesday 30th of August, we visited the Stafford store of Walmsley Furnishing. Whilst they were purchased a set consisting of a 3 seater recliner, a 2 seater recliner and a reclining chair, from store stock, paying £1000 which was payment in full.

 

We were subsequently phoned by the sales person from the store and informed that the suite would be delivered on Wednesday 31 August in the afternoon, so on the Wednesday we cleared out our old furniture.

 

Wednesday came, and went. Thursday I spent the day phoning them, obviously getting no answer. Friday I went to the actual store to find it all locked up, with no explanation anywhere, so I returned home and phoned their HQ, only to be told that they had gone into liquidation, but had been purchased by a new company that was going to honour their 'orders' (I say that in inverted commas, as this was not an order at all, it was an outright purchase of store stock, with payment made in full, all they had to do was to deliver it as we have no transport), but that I needed to go to the Longton store and show them my receipt. So, I phoned my father, and he took us over to the Longton store on the same Friday (2nd September), where we spoke to a salesman who basically told us we did NOT have to show them the receipt at all, that they were getting the sales records from Stafford, and would phone us once they had the stock to arrange delivery early the next week.

 

I'm not one for waiting for calls, so I phoned the Longton store and this time spoke to the manager on Monday 5th September. He informed me they were getting all of the stock from Stafford on the Tuesday (6th) and they would phone me once he had it to arrange delivery, but that it would possibly be delivered to me on the Friday (9th, today), but they would phone me once they had the stock to let me know.

 

Wednesday 7th I phoned the store again, and again spoke to the manager (John), this time he basically told me that they had the stock, but that there was so much of it it was taking them a while to get through it all, but that as they found customers stock, they were phoning them to arrange the delivery.

 

I have just gotten of the phone to the Longton store manager again (Friday 9th), and I have been told yet another different story. This time that they had been told that my suite would be delivered to the Longton store on Monday 12th September. He then went on to tell me that the next delivery they would be sending out would be on the Wednesday 14th, and that this would be when we would get our suite. Now I've read enough on here to know that at this point you need to press them to make this a definite date, so asked the manager if this was a definite date, 3 times in a row, each time he wormed out of it by replying "Yes, it will definitely be delivered Wednesday, so long as the suite is delivered to us on the Monday, I will call you Monday to confirm this", basically he was refusing to set it as a definite date, and would not be pressed into it.

 

Now, at this point I know for sure we are been given the run around. I have been patient up until now, and given them the benifit of the doubt. However, right now, I don't trust them to deliver the suite we purchased, from store stock, at all, and believe they are just delaying me as much as possible.

 

Would I be correct that the next step I need to take is to send a letter to the Longton store, giving them a set date by which they must have delivered? The concern I have though is that they may even try to worm out of this by claiming that they went insolvent AFTER I had ordered the suite, however as I said, the suite was NOT an order, it was a purchase of store held stock, with payment in full.

 

So, where should I go from here? Am I correct that as the suite was bought from stock, for payment in full, it was already our property when the store was closed?

 

Ade

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How did you pay for your suite ? If by credit card, then I would be contacting your Credit card company and asking them to claw back your money.

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Unfortunately, we paid by debit card. Fortunately, the company hasn't gone bust, they went into administration and were bought out pretty much instantly, the new owners chose only to keep 25 of their 60 stores open. The new owners have also promised to honor orders, but this isn't even an order. The suite was actually in the store, and we outright bought it. We couldn't take it with us though as no transport, so they were supposed to be delivering it. The problem we are having now is the store that has taken over for the store we purchased from are giving us the run around.

 

That Which? link was useful though, as it basically says the same thing as we are been promised, that we will get the suite. I guess I am just not believing them, as they are telling me a lot of different information, including contradicting themselves.

 

I'm probably just going to have to be more patient, but was hoping there was some way to make sure they would keep their word, as although it probably constitutes a verbal contract I don't trust them not to try to worm out of it. Between the lack of anything to sit on, and the nagging from my inlaws to go to trading standards, it's just putting more pressure on us, not least as we have 4 kids, 3 of who are disabled. It's causing us quite a bit of hardship.

 

Anyway, thanks for the replies.

 

Ade

 

[edit] I did some more reading. It seems that because we paid using Visa debit card, my wife can actually apply to her bank for a chargeback to be done. So if they don't keep their 'promise' to deliver the suite, we can at least go that route.

Edited by kpnut
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Leave it months, heck no. ;) I don't even intend to wait for them to phone me. They will get until 3pm Monday, then I will be on the phone to them pushing for that 'definite' delivery. They mess me around again, they will be given until Monday next week, at which point my wife will be on to her bank to start the charge back process.

 

Warranty issues is a very good point actually, and something I will be asking them when I speak to them on Monday. If I don't get a satisfactory answer, would that still be good enough grounds to commence a chargeback? I know that they are now owned by SKG, and trading as Walmsley's still, and heard a salesman telling potential customers that the sofa they were looking at had a warranty blah blah, but my concern is that we bought ours the day before they went into administration, and as such it wasn't at that point owned by SKG, so yeah, I need to check that SKG are picking up the warranty.

 

Ade

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hi kpnut,

because of the 120 day time limit on the visa card, just make sure they are not waiting till this time lapses, if it were me, i would ring your bank up, and get your money back now, you can always get another settee set, watch your back on this one, come back here and let us know how you get on. totiesquoties.

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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I agree with the above. Start chargeback action immediatly. The process will take about 3 weeks. It will focus their mind to deliever your items and will then be able to defend your chargeback claim. If they fail to deliver, they may fail to defend the claim and you get your money back. Definately do not wait to start the chargeback process.

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I can give you a proper update now.

 

I phoned earlier, got the usual none comittal run around. Ten minutes later, the store manager phoned ME for a change.

 

Now I know why they were giving me the run around. They used shop clearers to clear the Stafford store, rather than furniture removals. Guess what? They broke it...... yeah I know, I think we all know odds are they've known that for as long as and have just been desperately trying to find a matching one since.

 

Crux of it is, they couldn't. Also turns out, bit of chronic mis-selling has occured. We were apparently served by a trainee, who neglected to tell us that the one we were buying was NOT under warranty. They've now offered me a brand new, with full warranty, 3 seater +2 chairs with no additional payments, guaranteed (his words) delivery tomorrow.

 

We've sort of accepted, but now my wife has spoken to daddy, and now wants me to try to find another of their stores with one on display.....

 

Yours frazzled and fed up.

 

Ade

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Quick update, first store I called (Wolverhampton), manager already knew the story (Longton phoned him trying to source the one we were supposed to be having, oops, their lies just got revealed. lol) and has the one we have been offered on display right in front of their shop door.

 

So, we'll be on our way over there in a bit, if it's not up to par, I'll be telling them where to get off.

 

Ade

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Well, a more positive update this time (hopefully it will remain so).

 

We went and looked at the alternative we've been offered (different branch to where ours is coming from), and we actually liked it. It's just as comfortable and easy to get off (I have shot knees, my wife has shot hips, both of us have elderly parents... lol), and I actually preferred the look of it to the one we were supposed to be having, it less 'puffy' looking.

 

The store it's coming from took delivery off it brand new this afternoon (still in it's boxes), and have guaranteed it will be delivered to me tomorrow. The only thing is, it is a 3 seater and 2 chairs, rather than a 3 + 2 +1, but oh well.

 

I actually had a long chat with the manager of the other store about all of this (same group, just a different branch) and he was quite shocked by it all. Not least as the manager of the other store has known about the hole in the one I was supposed to be getting for a while, and he doesn't understand why I wasn't just told this before. He also told me straight that even ex-display models come with a full warranty (opposite to what the other manager told me).

 

So, the plan now is, wait for tomorrow to see if that one comes as promised. If it does, then I will be writing a letter of complaint to their head office about the appaling behavior of the store manager. If it doesn't, my wife is going to her bank to commence a charge back.

 

Other than that, all I will say is, knowing what I know now, I'd rather go to the Wolverhampton branch than the Longton one. The store is bigger (and cleaner), and the manager there was honest with me.

 

Just keeping our fingers crossed now. We want something comfy to sit on. Oh and leanred a valuable lesson. Just like when you go to buy computer related stuff and need to be tech savvy, when you go to by a sofa you need to be furniture savvy... They weren't going to tell me what "bonded leather" meant if they could help it at Stafford or Longton.... Luckily I don't mind one bit.

 

Ade

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Hmmm, yes I would most certainly be having a good look at it before accepting.

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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They really are clowns, I tell you!

 

Got a call late this morning from the manager of Longton store..... "The distribution hub have stuffed up, and sent a black chair instead of a brown one, but I can get you the entire suite by next wednesday.". At which point, my rage peaked and I came within seconds of telling him where he could shove it....

 

Luckily (or not?) my wife kept her cool, and suggested I ask him if they could not send the 3 seater and 1 chair (that were the correct brown colour), and then send the brown chair next wednesday, rather than going another week with no furniture... He agreed to this, and agreed we would NOT be charged for the 2nd delivery.

 

Anyway, the 3 seater and 1 chair have just arrived, along with paperwork stating 1 chair to be delivered next wednesday.

 

Their so called 'professional furniture movers' however consisted of a bloke and 2 young lads, in an Afford car and van hire van... Oh yeah, and they put a hole in my living room door by slamming it back into a floating shelf whilst coming in with the 3 seater.

 

Needless to say, a letter is now going to be sent to their HQ, by recorded 1st class post, informing them of the damage they have done to my living room door, the lies and poor service we received from the Longton branch manager, and the outright muppetry demonstrated by their distribution centre.

 

This isn't over. It wont even be over if/when the 2nd chair comes next week. It will only be over once I get a satisfactory outcome from the damage to my door, and the outright idiocy deomonstrated by a very large section of this company. In fact, I am about to get on to the phone to Longton....

 

Ade

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hi kpnut,

i did expect something like this was going to happen, that is why i suggested claiming your money back from your visa card bank, it has caused you a lot of anger, stress, and let's face it, who needs it, totiesquoties.

:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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Sadly our position is weakened by the fact that 2 (possibly 3) of our daughters are disabled, and as such we have a social worker breathing down our necks, to the point she actually gave my wife a deadline today by which she had to get a sofa. Easy for them to say.... But is why we have been eager to try to resolve this in the form of actually getting furniture, rather than a 3 week wait on a chargeback before we could.

 

That, and we are the sort of people that if something can happen to, it often does. lol However if the manager had held out with the having to wait until next week for all of it, you can be assured I was about to tell him where to put it and get my wife to start a chargeback.

 

You are right that NOBODY should have all that stress, anger etc. It's unfortunate that for us 'services' often don't leave us a lot of choice.

 

Unsurprisingly, the delivery guys never phoned back about the door. But it is extremely likely they will be the same ones next week.

 

Oh well, at least the new suite is VERY comfortable. lol

 

Thanks again for all the help.

 

Ade

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