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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is there any vindication 18 months after tribunal?


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I was bullied at work by a new practice manager, having been in post prior to her arrival for 4.5 years ~ I wasn't the only one. Two other employees were given disciplinaries during December/January ~ an unheard of situation in a small practice employing 25 people. Wrote to partners asking them to look into this, their response was to call me to disciplinary while I was off sick. I felt could no longer work in that situation, found another job but the offer was withdrawn because I was given a bad reference "she is very independently minded and this has lead to problems in the workplace". Colleagues at work were afraid to support me because of the harrassment and bullying that was going on at that time. Took my former employers to tribunal, represented myself while they had a barrister, heard this person lie under oath, one colleague appeared as a witness for me but I lost the case, at Bedford, after they deliberated for 3 weeks.

 

This practice manager has now left the practice under some sort of cloud, having had a grievance against her by another employee, and the partners have admitted that she caused them a lot of trouble. I don't know the details of her leaving, because it's being kept under wraps.

 

During this time I have suffered depression, have had no work (with the outstanding poor reference not helping), have been living on benefits but worst of all I lost the job I loved and was good at, and even lost the chance of a new job because of this person. Is there anything I can do now that it has been shown that she made a habit of bullying, harrassment and lies?

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The only thing that comes to my mind is civil court claim for harassment including that connected to references. You have got 6 years to bring such claim to county court. As ET has now been concluded however and you didn't claim victimisation from poor references, this might be your main obstacle to convince court why your claim should proceed.

Have you tried calling ACAS or other legal helplines... ?

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Thank you for responding. At the ET the poor reference was gone into in some depth and one of my employers was questioned quite critically about it, although it didn't form part of my claim of constructive dismissal, which was based on the bullying and harrassment.

 

So it might be possible to pursue this through the civil courts? I do feel very strongly about this and would like to do whatever I can, but would it be possible to get any help with legal costs for such a case?

 

I am now 60, was 58 when this first started, had worked all my life in NHS and education, without any problems about my work or with colleagues. This incident completely changed me, and my situation.

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Can you find someone else from your previous job that could provide references? What was your job specification? Perhaps there were other senior members of staff you were working with on a daily basis and who could act as the referees? Their opinion also counts.

 

If you received those bad references after you resigned, then it would be illogical to include this aspect in your constructive dismissal claim. I was rather wondering whether you later issued another claim to ET, of victimisation in the form of bad references, claim of which would probably be combined with the rest of the case.

 

As for the help with legal costs, I can only advice to contact CAB, I'm afraid.

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Hi Cadusea

 

Personally i would do a SAR to your previous employer asking for a coy of that reference given to new employer, as they are not allowed to give a bad reference these days if im wrong please correct me

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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I have seen the reference ~ I asked for a copy from the organisation which offered me the job and subsequently withdrew the offer after they received the reference.

 

It was done on a printed form, and the first part was glowing as to my abilities. All, that is, except the last sentence, which said

" C is very independently minded and this has lead to problems in the workplace".

 

Then a tick box question: would you employ this person again? And the response was NO

 

Prior to the arrival of the new manager all had been well at my workplace ~ I had been there 4.5 years with absolutely no problems, quite the reverse in fact. My hours and my responsibilities had been increased over that time, from 12 hours initially, and ending up with 35 hours per week. If I had been poor at my work, or a trouble-maker, surely this would not have happened. It was a very small place, employing approx 25 people, some part-time, some full-time. Furthermore it was a completely non-hierarchical organisation with input from employees being welcomed, until the arrival of the new manager.

 

I know this would all appear to be finished and done with, but it has had a tremendous effect on my life and confidence and now that the person chiefly responsible for this has been "found out" I really need some way, if possible, of achieving some recompense (not necessarily financial) for what happened.

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  • 8 months later...

No media people at my ET, certainly no one taking notes. My employer answered several of the judge's questions with a lie and I was not allowed to come back to that (represented myself). The judgement was not decided on the day but when I received the ruling 3 weeks later I felt it was a Pyrrhic victory because I'd seen and heard her lying under oath about a factual matter. Not a lot of comfort, but I knew she'd lied, and she knew she'd lied and several other people in the room knew it too.

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Yes I agree. Although they lied rather well, they know that I know that they know that are liars. I am sure that the judge knew that they were lying too as he would have had about 30 years experience of porkies but it did not seem to matter all that much. Appaling nonetheless.

 

I take it that you won but I understand what you mean about the Pyrrhic victory. I could not have faced representing myself and really admire you for doing that.

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No, my mistake ~ not really Pyrrhic ~ I lost my case, even tho' it seemed to be going my way towards the end. What I meant was that even tho' I lost, I felt I'd won because I looked into her eyes while she was giving evidence and knew she was lying on oath. So sorry folks, got the expression wrong, but hope you all understand what I mean.

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