bank charge refund, initial letter to bank, resulted in phone call from bank?

[andychurchill]

I wrote a letter to my "local" branch, e.g. the bank I set up the account at, 10+ years ago, about bank charges. Planning to go the FOS hardship route due to a number of reasons, explained the problem was compounded by bank charges and lack of overdraft facilities due to the type of account they forced me to take after getting in debt as a student. I sent this first class on Monday morning, and by Tuesday I apparently get a phone call from a personal banker at Barclays about my letter.

 

I want to prepare myself before I phone them back, as it's highly unlikely they'll just be paying up the money I asked for. Presumably this call is either to tell me I can't claim as the banks won, or to try and encourage me to accept the refund of the last month's worth of charges.

 

Has anyone else had a phone call from the bank after their initial letter? I was just expecting a template rejection letter so this has thrown me a little, and not sure what to expect.

[citizenB]

Could be they were phoning to advise that you had sent it to the wrong place. You need to send your reclaim letter to the Head Office.

 

Which Bank is this ?

[andychurchill]

seems they phoned just to give me a ref number regarding my "complaint", and they'd be in touch again. No panic, but not really what I expected.