Brothers not happy (Silverstone)

[mines a pint]

My brother is taking his daugher to Silverstone & has booked a controlled circuit tour in his car.

 

At the time of the booking the t&c's stated that under 16s were allowed in the cars subject to parents/guardian signature.

 

In March he got his tickets & drivers briefing notes which also states that under 16s are allowed to be passengers, however with just five days to go he has received by email modified t&c's which states that no one under 12 yrs are allowed to be carried in the car.

 

His daughter is naturely very upset (being a bit of a petrolhead ), no explanation for this change has been given & they wont refund the cost as its all unrefundable.

 

Any idea as to where he stands legally over this? If thus was stated prior to booking he would not have made the booking.

 

His daughter is 11yrs & 7mths.

 

Thanks in advance.

[silverfox1961]

Hi. My opinion (only)

 

When he booked the circuit tour the terms said one thing and now that they have changed the terms, they are in breach of the original agreement and as such, they should provide a full refund.

I would send a email back followed up with a letter ( by Recorded delivery)demanding a refund

[Conniff]

I would go with that. Get that claim in now, the more time you give them the better your argument.

[dx100uk]

if it was paid for by a visa card and within 120days

do a chargeback

 

dx