Help Help!! Littlewoods Charged me 4 times within one month!

[Delia911]

I've been with littlewoods for years, set a direct debit for monthly payment from the very beginning. cos i am quite a careless person, in case i forget, i always set direct debit for payments .

 

When i stopped receiving any catalogues or statements, i shopped elsewhere even left some credit in my Littlewoods account for a long time. Last christmas i shopped again from Littlewoods, with direct debit setting and credit left, i did not even think about the payment issue.

 

On 2nd March 2011, I received a phone call from Littlewoods informed me that i had arrears totally 50 pounds, i was so confused and could not access the internet at that time, I requested a full statements to be sent and promised to pay after i find out what's happening to my account. Unfortunately , i did not receive anything after that and i totally forget about this. Most importantly, i was Not told there had been charges or there would be charges to my account whatsoever.

 

Until few days before, on 8th April, I finally could access the internet, I logged on littlewoods to check my account, and was so shocked to find out my balance turned out to be 86 pounds! I called them right away, spoke with an adviser. According to her reply, littlewoods might remove my direct debit information since there were no activities for a year which i totally have no idea about that. Moreover, i was told that there were five charges added on my account but she could not tell me when did the charges start or how frequent they added those charges. I insisted to talk to the manager, she then promised to get the manager to call me back. But no calls from anyone that day or any following days.

 

I filed a complaint on 8th April after the phone call, got an email back on 10th April said my complaint would pass to a manager. I was hoping the problem would be solved.

 

But to my greatest anger, this morning when i logged on littlewoods, i found that there was another charge been added to my account again just yesterday 11th April, the total amount shows now 98pounds in arrears.

 

Instead of giving me a definite answer, they just keep putting charges to my account.

 

Here's my statement below. As you can see, within around one month period, they put 4 charges to my account, the most recent one was after i talked to them filed a complaint failed to get any response,

 

Balance b/f from last statement

PAYMENT NOT RECEIVEDOther Items

03/03/2011 Debt Collection Telephone Call Fee12.00

19/03/2011 Missed Minimum Payment Fee12.00

Pending ItemsAdjustments To Your Account

28/03/2011 Debt Collection Letter Fee12.00 4WK

11/04/2011 Debt Collection Letter Fee12.00 4WK

 

According to this trend, every 10 days they claim to have sent a letter , which i have never ever received a single, would charge me 12 pounds, soon there will be hundreds of pounds arrears on my account!! It is so unfair!!! I am so frustrated guys!! I cant believe that's the way Littlewoods treat their customers, that's totally outrageous.

 

Please, someone help me! Give me some advice to deal with them! Really drive me mad! Is it even legal???:sad::sad:

 

Your time of reading this and any useful replies are very much appriciated !!

[dx100uk]

get reclaiming

 

those charges are unlawful and are not a true cost of the admin costs of a 'letter'

 

i'll move this to the littlewoods forum where you can do some reading up.

 

 

dx

[bramblebuster]

I sympathise totally with you.

I can't offer any real legal advice, but I do feel that you need to be aware that Littlewoods / Shop Direct have a reputation for pulling this sort of thing. They rely on you getting frightened/confused. Don't let them get away with it.

Stand firm, demand explanations and start throwing your weight around if they fail to respond.

Plus, don't forget - Get everything in writing. DO NOT speak to them (unless you record the conversation)

Good luck and best wishes

[Delia911]

get reclaiming

 

those charges are unlawful and are not a true cost of the admin costs of a 'letter'

 

i'll move this to the littlewoods forum where you can do some reading up.

 

 

dx

 

many thanks, i will do some researches and readings

 

[Delia911]

I sympathise totally with you.

I can't offer any real legal advice, but I do feel that you need to be aware that Littlewoods / Shop Direct have a reputation for pulling this sort of thing. They rely on you getting frightened/confused. Don't let them get away with it.

Stand firm, demand explanations and start throwing your weight around if they fail to respond.

Plus, don't forget - Get everything in writing. DO NOT speak to them (unless you record the conversation)

Good luck and best wishes

 

i will stand firm, and let you guys know what's next.

 

Thank you so much for your concern!

[themadcap]

Hi,

 

I am posting this on a few of the Shop Direct posts as I have been working on 3 claims on behalf of a relative and want everybody who has been charged by them to reclaim their charges and all applicable interest as these are possibly the most arrogant of all the companies I have dealt with and will firstly refuse your requests and then as it goes on breach the court procedures and ignore the judges requests until they ultimately settle as of they have no defence and no desire to go in front of a judge.

The final outcome on the claims is posted below as the e-mail sent to me for my relative.

Shop Direct have still not paid the sums stated in the e-mails in full and have part paid so still looking to court.

Please click the star if this is informative and feel free to contact or reply to this post for any assistance.

 

I have just advised the defendant to make the following account credits, which I believe satisfy your *******'s claims:

 

Claim No 1QT08206 re account ref ******** (Littlewoods)

 

Credit to the account of £175.79

Claim No 1QT09646 re account ref ******** (Very)

Credit to the account of £251.72

Claim No 1QT24916 re account ref ******** (Choice)

 

Credit to the account of £137.12 - to include the charge of 30/4/11.

 

I understand that the adjustments will take place on Monday.

 

Regards