Santander Credit Card Address?

[nomore12]

Hello

 

I had a paypal credit card which was owned by GE money but Santander took over them but im having problems with them getting my letters.

 

Ive sent letters to the address which is stated on the Santander Credit card contact page website

 

do they have a different address I can use by any chance?

[MARTIN3030]

Hi,

 

There are a number of different addresses and contact details for Santandar,who trade under the following;

 

Abbey

Abbey Cards

Satander

Satander Cards

Cahoot

 

Much depends on what your contact is about,they do have an address for complaints which is;

 

SatandarComplaints

Santander UK PLC

PO Box 1125

BRADFORD

BD1 9PG

 

 

If your complaint is of a serious nature,I would suggest writing to their registered office which is;

 

Santander Registered Office

Global Banking & Markets

2 Triton Square

Regent's Place

London

NW1 3AN

 

Remember,better to send recorded delivery keeping the receipt which allows online track and trace as proof of delivery,also keep a copy.

Make it clear that you expect any response in writing,and will not deal by telephone.

 

Keep us informed how you get on.

[nomore12]

Thank you so much

 

for some reason I didn’t get an email alert to say someone posted a reply,

 

 

Well my letter was about my Paypal credit card which Satandar took over,

 

I have sent income/outcome letters to the address stated on the Satandar Credit card website but I seem to get no reply letter after letter I have either sent them recorded

 

I also sent an SAR request to them to the same address but heard nothing back which was also sent recorded postage

 

As I understand SAR request they have 40 days which to reply to it. Well on the 12th of this month those 40 days will be up.

 

I don’t want to resend the SAR as that would be another £10 requesting it unless I really have to

 

hopefully they forwarded it to the right department

 

I seem to send letters to the address on the Satandar Credit card website over and over but get no reply

 

Would It be best to send a letter to registered office stating im waiting for my SAR request to come back

 

Many Thanks

[MARTIN3030]

Hi,

Irrespective of where you sent your SAR,it would have been forwarded to their data controller.

For peace of mind,you could write to their HO asking for an assurance that they are dealing with you SAR.

I would also include a copy of the delivery conf from your RD track and trace.

[MARTIN3030]

Forgot to ask,how did you send payment for the SAR ?

[nomore12]

Sorry for the late reply, not sure why I didn’t get an alert that you posted

 

 

Yes I did send payment for the SAR (postal order as from reading that’s the post way to do it )

Letter was also sent recorded signed for

 

 

Well now ive got another problem as I explained in my earlier posts ive sent letters and letters and SAR and still heard nothing..we must be 50 days in now after the SAR have passed

 

now my account have been moved over to debt collection and need full payment by the 22nd which I don’t have

 

 

So kinda need advice…. Seems Santander is getting my letters and just not replying which don’t help

 

As I understand if in breach of not sending the SAR I don’t have to make any payments at all and this debt collection cant follow up on it until SAR is sent to me?

 

I have records of what letter ive sent to Santander and tracking notes so its not like im ignoring them ive done everything I can to contact them on the address which is on they letters but they seems to be ignoring me.

 

not sure if this needs a new thread or be okay in this one but as It was due to the fact Santander are not replying to any letters thought it be best to post here

[MARTIN3030]

Sorry for late reply.

You should now be making a complaint to the ICO for their non compliance.

Yes agreed you need a new thread.

Stopping payments because they have failed to comply with your SAR is up to you,but the FOS advise that where able,that repayments that are legitimately due should be maintained.

It is looking like the bank is in breach of the lending code here,in escalating collection activity whilst failing to properly deal with your complaints.