Vodafone Mobile Broadband

[taylorit]

Just an update for all, this case is still with the Ombudsman who are DRAGGING their heels to say the least. I have sent the Ombudsman everything TWICE now and still saying they not had my permission to look into the complaint yet FOUR times I have completed their permission form and posted off to them!

 

I just want this sorted ASAP.

[silverfox1961]

I'm afraid the ombudsman route, while the cheapest option, is the slowest one and there is little you can do to speed them up.

[2Grumpy]

From other threads around here it looks as though Vodaphone fold fairly quickly when they get court papers delivered if you have a reasonable case ...

 

Don't hold your breath for the ombudsman. Others have raised questions as to his impartiality anyway.

[taylorit]

This is still ongoing with the Ombudsman and to date no communication from them other than acknowledging receipt of all copies of things. Xmas 2016 this will get resolved at this rate......at which time the debt will become statue barred xD

[locutus]

You can still initiate court action, just serve a 7 day LBA and then drop the court case. I'm sure the site team will help you with the claim form.

[taylorit]

Ombudsman outcome has come back stating all the facts which us and Vodafone already know, yet has ignored all evidence provided by me and basically manoeuvred around it to get to the outcome! Another Ombudsman service did this to me aswell, until I questioned them and realised they overlooked it. Anyway a stern response has already been provided within 15 minutes of the outcome being received and Letter Before Action has been drawn up ready to be printed then go in the post.

 

VODAFONE - TAKE NOTE I WILL NOT BE LETTING THIS MATTER DROP, COURT IS THE NEXT STEP.

[taylorit]

Ombusman has come back saying that the evidence of the telephone calls made to make the payments are not enough? What is then?

 

This matter is now going to Court VF have been notified of this unofficially and informed that the agreement made prior to court proceedins is still open, will be made in writing next couple days and be delivered recorded, also sending a SAR.

[taylorit]

SAR and CCA has been sent was signed for on the 3rd April

[locutus]

CCA refers to credit (ie the sale of money) only. Hope things get sorted for ya soon

[Bang!]

I had been using Dida Mobile for mobile broadband access until their agreement with Three failed a couple of days ago.

 

I was going to go to vodafone - but given what you have said here they have just lost a customer before even signing up.

 

The other thing this thread raises - is - is there an Ombudsman Ombudsman?

[silverfox1961]

 

The other thing this thread raises - is - is there an Ombudsman Ombudsman?

 

As far as I am aware, when a case is sent to Ombudsman it is allocated to an adjudicator who (normally) sees it through to the end. It is the adjudicator that makes the recommendations and if both sides are happy, their job is done however, if the aggrieved party does not like the outcome, they can appeal direct to the Ombudsman

[Lee Vodafone Company Rep]

I had been using Dida Mobile for mobile broadband access until their agreement with Three failed a couple of days ago.

 

I was going to go to vodafone - but given what you have said here they have just lost a customer before even signing up.

 

The other thing this thread raises - is - is there an Ombudsman Ombudsman?

 

Hi Bang!,

 

It's a shame to hear that as a result of what you've read in this thread you've decided against joining us as a customer.

 

Whilst I naturally can't go into the specifics of any case we handle for members of the CAG Forum some have chosen to update their threads following a positive outcome to their concerns. Examples of these instances can be seen here.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

[taylorit]

The Ombudsman yesterday issued guidance stating that VF have acted fairly even though I have provided evidence that shows attempts have been made to pay the amount yet the Ombudsman stills supports VF in saying that VF have no record of these attempts and that I havent made any attempts. The Ombudsman has given a further 7 days to submit final evidence before he issues a final decision and recommendations.

 

VF were notified in writing I had made attempts to pay and was having these problems yet they were merely ignored. Throughout the funds have been available to pay as per the agreement. I can confirm that the SAR & CCA has been recieved by VF and the Postal Order cashed.

 

I still have held of initiating court action at present time. I am also really glad that I never ever moved all my mobile communications to VF and stuck with O2 where I have a personal account manager with my annual spend of £2,500!

[taylorit]

Vodafone have used the funds for the SAR/CCA as a payment towards the outstanding balance, nothing heard back in relation to the CCA or SAR which was delivered 03/04/12

[silverfox1961]

Hi

Another complaint is needed for that. Using funds meant to pay for a service to pay off any alleged debt is wrong and should be brought to book. I would also let the Ombudsman know about it as this is very poor practice by such a large company who should know better.

 

You could also email Guy Laurence and let him know what his underlings are up to

[2Grumpy]

Another example of VF and their issue with correspondence. No doubt they will say that they haven't received a SAR ...lets hope that they don't engage brain before saying that.

[taylorit]

I have let the Ombudsman know about the funds being used for that purpose. I have however just received the Subject Access Request info delivered by DHL Expiry date is tomorrow! It makes some interesting reading.

 

However points to note

- Vodafone state that they are not obliged to send me a true copy of the executed signed contract

- £10 for SAR is showing on billing statement as a Payment Cheque

- Appears to be some emails *missing*

- Complaint made to Ombudsman is marked on the account as Abusive Comments requesting default is removed

- Copies of system generated letters are not included

- Copy of the terms of the plan

- VF have failed to hide all CSA Names

 

 

Advice please

[taylorit]

Just having a read of an article on this forum that may also be of interest for this item http://www.consumeractiongroup.co.uk/forum/showthread.php?20118-Default-hell!!

Edited May 14, 2012 by taylorit

[2Grumpy]

Does the SAR show the calls where you attempted to pay?

[taylorit]

Show no telephone calls what so ever, there is no copy of a signed agreement either. However its gone bk to the Ombudsman for review on the 12th April heard nothing since.

[taylorit]

The Ombudsman have come back and said they cannot find any wrong doing on Vodafones part! Yet Vodafone have failed to stick to principle matters of the law here, they cannot provide me with a copy of the signed agreement only a reconstructed copy, they are charging for something I have not had, they also have called me a liar yet the records show no telephone calls at any point throughout the time I had a shambolic service with them yet I rang them a good number of times.

 

Today I have written to Guy Lawrence and notified that VF have failed to fulfil the SAR and I require within 7 working days a true signed copy of the airtime agreement that was in force. If they cannot supply I require the alleged debt balance written off and all information at CRAs removed. If they do not get back to me either way I will be proceeding with legal action no further warnings. The email has been titled final notice before action.

 

ASSISTANCE IN WRITING PARTICULAR OF CLAIM NOW REQUIRED PLEASE.

[taylorit]

Seems Vodafone are not taking the matter seriously, my latest letter has been passed on to the customer service team yet was addressed to the Directors Office! Assistance required in preparing this case for court please

[taylorit]

Have today received a letter from Vodafone today saying that they will now be ignoring me as they have exhaunted their complaints procedure and the ombudsman service. They also will not be fulfilling my subject access request which is contrary to the requirements under law.

[taylorit]

Can I put the claim under DPA and claim for an alleged debt which VF have harrassed and failed to provide the agreement on the same POC?

[locutus]

Flagged the thread for site team to pop in... I belive you can request information as part of a court claim.