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    • First of all please can you tell us the name of the seller, something about the van – age/year, mileage, price paid. How far away is the seller from where your son lives? Who do you take it to for this inspection? Are they prepared to give you a written list of the things that they found? This is very important and you may well have to get an independent inspection from somebody such as the AA. This will cost you some kind of feedback we expect that we will be able to help you get it back. I would say that if you have to bring a court claim – which is likely – then your chances of success are better than 95% but the difficulty might be enforcing the judgement against the seller. We will have to no more in order to give you better advice. Does it have an MOT? What is the date of it and who gave it the MOT? I suggest that you start taking pictures of all of the defects that you can find.   Also I am going to say that I believe that you came over from Facebook where you were already informed that we would need at least all of the information which I have requested above. It will save a lot of time and effort for everybody if you can simply come up with the things that we ask without too much delay
    • My autistic son brought a van from a private seller. ( there was 5 other cars on his drive and another van, plus loads of machanic tools in his hallway,  so he probably is a unofficial dealer).  He gave the van a once over, he checked for any warning lights that might be on, there was none. He checked underneath for any rust etc, it all looked fine. The body was rough, but you'd expect that for the age of the van.  He got his brothers machanic to give it a pre mot check, as the van was old so he expected it to have a few problems. The van is a deathtrap, the seller had blacked out all the warning lights that were on the dash,  and I mean all.  He had also painted some kind of black stuff on the underside, to hide all the damage there.   My son drove it for over 2 hours to get it home. The machanic said he's surprised my son is still alive, and an untrained eye would not of seen what the seller had done.  Iv asked the seller for a refund and for him to have the van back, but he is refusing. Is there anything we can do.   
    • The economy grew by 0.6% in the first three months of the year, ending a shallow recession.View the full article
    • First of all it sounds as if your retailer is very decent and very responsible. This itself is unusual in these kinds of circumstances and I think we need to bear this in mind. The guarantee is not particularly relevant and in fact the dealer had a statutory duty to exercise a certain responsibility for your computer – probably for several years as their obligation under the consumer rights act. The dealer may not have known this and it simply acting out of a sense of moral responsibility and that is even more noteworthy. You've already suggested earlier that you didn't really want to cause problems for your retailer. I think that you will need the help of your retailer as well in order to get information and evidence. I suggest that you proceed against DPD – but before you do that – I suggest that you have a discussion with the retailer. Tell them that this is what you are going to be doing and you would like to have a copy of anything they have which relates to the special instructions which apparently your dealer has already informed you about in relation to where item should be left. Secondly, maybe you should tell your dealer about this site and also about this thread. I can imagine like many dealers who are frequently sending items by means of couriers, they have had things go missing. Tell them that we will be very happy to help them recover money for lost or damaged or stolen items – and that is regardless of whether or not they have purchased insurance. Apart from being very pleased to help your dealer recover items which have been lost by irresponsible parcel delivery companies, I think we need to encourage the complicity between you and them so they will be pleased to support you in your claim against DPD. It will be helpful if you can get a copy of the instructions that you have referred to above, and also if you can get some written evidence of your own instruction that your laptop should be left in a safe place. Have you done the reading on this sub- forum? You will need to do lots of reading of many of the similar stories on this sub- forum. They won't necessarily be against DPD but the principles will broadly be the same. Also read the pinned topics at the top of the sub- forum in order to understand many of the principles involved. Getting your money back but be quick – but your chances of success are better than 90% that you can bank on it taking anything up to a year. Have you got anything in writing from DPD either refusing you or telling you that they won't discuss with you?  
    • Thank you for telling us the text of the letter you had from the police. As we don't seem to have come across this before, it would be really useful for us to see the original please. HB
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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andrew hart/hartinvestments/paydayoverdraft.com/Wage Payments and Payday Loans Ltd - claimform - PDL i know nothing about - scam? **Claim Discontinued**


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Do you have a copy of the e-mail that was sent as you will be able to check the address as Cerbs quoted in an earlier post.

You really need to follow through the advice given about contacting the police etc.

Mr.Hart is a man of desperation in my opinion and the only way to put this to bed is to follow the advice given as the more evidence you have of fraudulent claims etc the easier the court case will be and not forgetting the bigger the claim could be... and why not for all the hassle and grief Mr.Hart has put you through.

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I personally would make a complaint against the officer that gave you the warning on the grounds you were not responsible for the email nor do you have such an email account and as such the email needs to be investigated so the true offender can be found and dealt with appropriately. And also ask for a copy of the alleged email and details as to the senders IP address so you can present it in court since there is currently court proceedings ongoing and it is therefore relevant to the court case.

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The Police Officer's that you spoke to have acted like Judge and Jury found you guilty WITHOUT presenting you with any evidence thereby not giving you a chance to defend yourself and to me that warrants a complaint as it goes against what we are meant to perceive of our "Justice system" . . . . innocent before being proved guilty eh :?::?:

 

As the Court case is still live all the relevant information re this alleged threatening email should be presented to them and the good thing is as you've been told not to contact Mr H this will go in your favour because if he keeps contacting you and getting 'rsy because you don't reply I think you'd be quite within your rights to get back in touch with the CID and get them to tell him to back off and wait till August to make his point in Court

 

Regards

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

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Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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I personally would make a complaint against the officer that gave you the warning on the grounds you were not responsible for the email nor do you have such an email account and as such the email needs to be investigated so the true offender can be found and dealt with appropriately. And also ask for a copy of the alleged email and details as to the senders IP address so you can present it in court since there is currently court proceedings ongoing and it is therefore relevant to the court case.

 

Agree. You must not let this slip by uncontested.

 

Ditto Revenant’s points.

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A formal police warning cannot be made on the phone, a senior officer has

to authorise such action, to act on what seems to be a vexatious complaint

is totally out of a DC's remit.

Any further activity must be reported to the PCA and the Commisioner, don't

bother with the locals any more.

Brig.

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I would be surprised if the call came from a Police Office, as they refused to provide their number, which they have to do on request. To not do so, is actually a disciplinary offence.

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The call is kosha. Have spoken to the met and it is a cid office etcAs she gave me a warning the matter is closed

 

If that is so, then I think you should make a complaint to a senior officer that you want the matter investigated properly. As the others have said, it is an easy enough matter to trace the origins of an email. I don't even know what a police "warning" given over the phone means, it sounds to me that it has a very dubious legal basis. I certainly don't think you should accept it.

 

Have they actually confirmed that this call came from a genuine Detective Constable, or merely that the number belongs to the MET?

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"She gave me a warning the matter is closed"

 

In other words, this DC told you that the matter is closed.

 

So the matter is closed. In other words they arent taking Hart's complaint any further.

 

Clearly they dont take it seriously

 

I can assure you that you didnt get a police warning about anything.

 

The thing that concerns me is why this "DC" mentioned the civil case. WTF is that to do with the cops, and why did this "DC" tell you the civil case had been dropped?

 

As this nonsense happened over the phone, the "DC" had no idea who she was talking to so was in breach of DPA for a start. It all sounds like a load of bollocks, to be honest.

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If that was not a police officer phoning then the misuse of that phone is a serious matter and the

person who made the call has several charges to answer THE POLICE COMPLAINT AUTHORITY IS THE FIRST STOP

not jusr for you ads but it will prevent others being treated the same way.

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Well met have said a letter will be out in the post so the doubters again can start now cooking there humble pie..

Why would I want to make such a story up, I have nothing to achieve from it.

people have seen word for word everything that has been sent to me and submitted by me, Except personal info.

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I want to get the letter first to confirm that it was a yahoo or what ever email account its supposed to have come from. I was that annoyed and frustrated at the call as it did not seem to make any sense, I really didnt catch the domain but I am sure she said ymail (only heard of gmail till then) but did ask her to repeat it.

As for the telephone number, I think you misunderstood what I said.. They called my mobile number and Unknown came on the screen. She provided me with the telephone number & crime number when I requested it, hence why we have tied it down to Muswell Hill and how I called them back.

 

Now again as for the email, I have not recieved an email nor sent an email to anybody..... The email was sent by Mr H to the police in his claim for harrassment/threatening behaviour - hence again my comment of he now looks the victim..

 

Until I recieve the letter from the police I will not send anything to anyone (giving it 3days) then I will send something next week if I could request some help when I set about writing something...

The chappy from the Met I spoke to did say and confirm to me about the DC saying the court case is ceased/closed but then said (he seemed a quite intelligent chap - mainly cos he took the initiative to call the number whilst i was on the line!!) from submission of withdrawing a claim it can take a while for the paper work to filter through.... that being said I am still treating this as an open case until otherwise.

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I have not disbelieved anything you have said, just queried the way that the Police Officer had performed their job. Sounds below par work to me. They can't really just phone someone, tell them that a complaint has been made against them and that it had been closed. Or is this a case of the Police not being too bothered and just looking to save work.

 

When you get the letter remember to ask them whether the complaint would come up in any CRB check made by anyone.

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CRB records will only show offences where an arrest is made, or a caution is formally administered,

by an authorised officer.

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