Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

    • RobbieK
      Village gym & Arc Europe

      By RobbieK · Posted

      Hi, I am aware there’s been few threads about this already but just wanted to confirm information on my case. I was with Village gym last year(2023) on initial 6 month usual contract they do, I lost my job and due to that I couldn’t afford to pay for gym nor I had any motivation to go to gym at that time so they sent me arc phone message in September 2023 that I owed them £140 so I paid them back on instalments in 2 months time.  Then I started receiving new years deals in December 2023 and I decided to give them a call but they never mentioned anything about 6 month contract or anything, only that it would be monthly rolling contract and I paid them for 2 months and then I realised both months they charged me £59 instead of £38 they offered me on the phone when I mentioned that I am still student, even though before I was paying £43 a month in mid 2023. I spoke to gym entrance lady and she said I should give a call to gym on the phone number so I did and whoever answered said they’ll pass my info to manager and he will give me a call back in 24 hours, of course no one called me back so I called again and they said same thing. And of course once again no one got in touch with me so I got tired of them charging me more than they should and decided to cancel my direct debit and stopped going there as I got new job with rotation shifts which is not good for me as I cannot visit gym after I finish at 10pm every second week.  And now in April I received arc message saying this :  Also they have my old flat address where I used to live. What is the  best thing to do for me please? Thank you!
    • honeybee13
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By honeybee13 · Posted

      Richard Holden refusing ro answer Jon Craig's questions in a Sky pool interview and his spad argiung about the questions. As Jon said, not his finest hour.  
    • Badtimes123
      Cabot/Mortimer - old Lloyds Credit Card debt

      By Badtimes123 · Posted

      CCA to debt purchaser pap reply to sols with copy of CCA letter included  all as per post 2 in letter of claim thread 
    • notodebt
      SJP letter from courts - Car tax fine

      By notodebt · Posted

      If I go to court to defend my claim and will will my licence be unrevoked automatically?
    • notodebt
      SJP letter from courts - Car tax fine

      By notodebt · Posted

      Does this mean my driving licence is void now? 

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All

  • Recommended Topics

Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Wescot/Barclays

Scootmatt

By Scootmatt
in Debt Collection Agencies

 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4695 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

diddydicky

diddydicky

Posted
Posted
Will this do to start with ?

Dear sir/madam

 

You have failed to respond to my subject access request (see attached) this means you have breached the data protection act 1998.

If you fail to provide me with the requested information within the next seven days then I will be forced to report you to the information commissioners office

 

Yours faithfully,

 

Mr Tipper

 

If you fail to provide me with the requested information within the next seven days OR PROVIDE ME WITH A VALID REASON WHY YOU CANNOT/WILLNOT COMPLY then I will be forced to report you to the information commissioners office

Link to post
Share on other sites
  • Replies 73
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Tingy

Tingy

Posted
Posted

I thought about something along those lines DD, but I think they could reasonably say it would take them longer than that to get a full SAR together, hence, as I said in my post, giving them some time to do it. I agree in theory with you, but a couple of SAR's I've had recently have been in excess of 300 pages long - that's a lot of work for someone.

Link to post
Share on other sites
Bazooka Boo

Bazooka Boo

Posted
Posted

Next thing you know they'll be saying that they don't have to supply a copy of your original agreement and that a re-con one will do!......oh wait a minute?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites
Scootmatt

Scootmatt

Posted
  • Author
Posted

Well I havnt heard from Barclays yet but today I recieved a letter from Wescot.

 

The letter says :

 

"We refer to your recent communication regarding the above account.

 

Whilst we acknowledge the contents of your letter, to enable us to investigate this matter firther , please provide us with full details in writing in order that we can liase with our client.

 

We look forward to recieving the above as soon as possible together with payment on the part of the balance which is not in dispute"

 

 

Should I just file and forget this letter ? Is this just a last ditch attempt to get some money out of me ? Should I report them for this letter ?

 

Opinions apreciated.

Link to post
Share on other sites
Tingy

Tingy

Posted
Posted

Either file and forget or send a reply,

 

Dear Sir,

 

Thank you for your letter dated dd/mm/yyyy.

 

I am happy to provide the full details you requested. They are as follows, the account is in dispute.

 

I am also happy to pay in full the amount not disputed. This amount is £0.00.

 

 

Thank you for your letter and I trust this addresses all the issues contained therein.

 

Yours sincerely,

Link to post
Share on other sites
Scootmatt

Scootmatt

Posted
  • Author
Posted

Today I recieved a letter from Barclays saying

 

"we write further to your letter of 18 February and apologise that we did not receieve your earlier letter in this department"

 

It then goes on to say they will be supplying me with the data I have asked for within the 40 days.

 

Looks like they are playing the whole "lost in the post card" even though I sent it recoded delivery !

Link to post
Share on other sites
Bazooka Boo

Bazooka Boo

Posted
Posted

!?!?!?! A year ago!!

From now on you mustn't give them any wriggle room, even if they are one day late, escalate your complaint further. This really should have been given to the ICO to fine them. Not to worry, but if they do take the full time allowed then they are taking the Michael out of you, I would expect them to send you the docs within 14 days, but we'll see.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites
  • 3 weeks later...
Scootmatt

Scootmatt

Posted
  • Author
Posted

Just a quick update ,

 

I still haven't received my SAR paperwork from Barclays and their time is quickly running out. I am however still receiving letters from Wescot .

 

After receiving this letter :-

 

 

"We refer to your recent communication regarding the above account.

 

Whilst we acknowledge the contents of your letter, to enable us to investigate this matter firther , please provide us with full details in writing in order that we can liase with our client.

 

We look forward to recieving the above as soon as possible together with payment on the part of the balance which is not in dispute"

 

 

I replied :-

 

"Dear Sir,

 

Thank you for your letter dated dd/mm/yyyy.

 

I am happy to provide the full details you requested. They are as follows, the account is in dispute.

 

I am also happy to pay in full the amount not disputed. This amount is £0.00.

 

 

Thank you for your letter and I trust this addresses all the issues contained therein."

 

I then received another letter from them asking for more details which I ignored. Today I received another FINAL NOTICE saying that I must pay up in ten days or they will take me to court or turn up at my door :roll:

 

Now , they know the account is in dispute as I have told them so in writing , Barclays know the account is in dispute as I sent them the SAR letter and they responded to it SO are wescot breaking any rules by continuing to contact me ?

 

If yes what can I do about it ?

 

Thanks again in advance.

Link to post
Share on other sites
Bazooka Boo

Bazooka Boo

Posted
Posted

You give a dog a bone and it will keep coming back.

 

Forward your complaint to the ICO about Barclays failing to reply to your SAR, 12 months is inexcusable, as is allowing them a further 30 days, 7 days is all they required in a letter before action, ignore westcot and barclays, go straight to the ICO and make the complaint.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites
Bazooka Boo

Bazooka Boo

Posted
Posted
12 months - that is unbelievable. i totally agree with BB, you need to stop being so soft and fight back!

I'm tired & ready for bed....or a good fight? :yawn::argue:

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites
Scootmatt

Scootmatt

Posted
  • Author
Posted

Ok where do I start ??!!

 

The only problem I have is that I don't think I still have the receipt from the recorded delivery when I first sent the SAR so it will be their word against mine.

 

Since then I have bought a folder and I write on the back of all my receipts what it was that I sent.

Link to post
Share on other sites
Bazooka Boo

Bazooka Boo

Posted
Posted

OK not to worry, if you can't remember how you paid the £10 fee, and don't have proof of this, then you'll just have to do it again, at least now your filing will be in order, send it recorded delivery as it is an important request, also if there is anything 'specific' that you are looking for, ie, charges to reclaim etc, then inform them that they are to enclose these documents also, although pretty much anything with your name on it should be in the bundle.

 

They have 40 days in which to return said docs, if they fail, give them a further 14 days or you will forward the complaint on to the ICO.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites
InsideSPY

InsideSPY

Posted
Posted

have you offerd full and final settalment of the account by paying the 50% of the ballance you are not disputing? normaly wescot will accept offers like this - obv they wont offer it to you but if you just call them say you are in financial hardship you have no income you are on JSA (THEY DONT CHECK THIS) and a family member is willing to pay "x amount" to close the account 99.9% of the time the offer will be accepted and the acc will be closed and get them to email or post confermation of acc closed

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...