Fredrickson and text harassment from withheld numbers

[Goatan]

I have been getting daily texts from Frederickson asking me to call despite them failing to provide a CCA

 

Has anyone else had text harassment from Frederickson.

 

Im investigating how to get these blocked with Vodafone.

But if anyone else has any experience of this let me know

i suspect its going to be tricky to get this stopped as i doubt laws that cover phone calls cover text messages as well.

[rockwell304]

Option 1. Ignore

 

Option 2. Every time they send a text press reply - key in #### off. Hopefully they will eventually get the message and realise they are wasting their time.

 

Blocking may not work as they use so many different numbers.

I find the direct approach works best, after all, they are harassing you.

[ploddertom]

Do you get their number to reply if you wanted to, if so I would subscribe their number(s) to some of the Russian dating sites!

 

PT

[Goatan]

Pretty much doing option one as it is but

 

they send them at annoying and inconvenient times like 10pm when im trying to get to sleep

I know they are not allowed to do this with phone calls and i have blocked them but cant block the texts.

the odd thing is the texts numbers are withheld which i didn't think was possible.

 

would like to tell them to to go somewhere else but not convinced this wont make them more determined.

But thanks for the advice.

 

Hi Ploddertom

like the idea unfortunately they withhold the text number

it just says Frederickson's!

all the other numbers they call with are blocked and i voicemail screen unknown numbers.

 

I do think companies should not be allowed to withhold their numbers

there is no legitimate reason for doing so.

[Bazooka Boo]

Formal complaint to Ofcom http://www.ofcom.org.uk/contact-us/

 

And make a formal complaint to your local Police station and report that you are being harassed.

There is the protection from harassment act, admin of justice act, communications act don't think I have missed any laws they have broken? Get complaining and reporting, otherwise they will continue to ignore the law.

[Goatan]

Hi Bazooka Boo, i cheked the ofcom website and for texts they say that i should contact the caller first and if they dont remove me the to contact ICO. Not sure what they can do sadly soudns like a typical government departemnt cop out.

[Bazooka Boo]

Well do what Ofcom have said, then if they don't remove your number go to the ICO.

[Goatan]

Will give it a shot if nothing else it will raise there profile with the ICO if they get enough copmlaints they may investigate.

[xboxer]

If you have a smart phone there are a number of apps out there that block texts as well as calls. It works with unknown calls and number witheld. I haven't had an unknown number for weeks now!

[Goatan]

A little update for those who maybe interested whilst i have had no reply from my complaint to either Vodafone nor Frederickson's

 

they have stopped texting me so it seems i dont need to complain about them to Ofcom.

 

and once again thanks to those who offerd advice.

[Bazooka Boo]

Everyone should complain about harassment from DCA's ASAP, this is why nothing gets done because no-one complains about it. When they start up harassing you again Goatan you MUST complain.

[Chaotrance13]

Just to add my two pennies - when my mum was being harassed by my abusive father, she tried calling Vodafone to get his number blocked and the Indian guy at the end of the phone told her to just buy a new phone and SIM card. My personal experiences with their customer services aren't much better, I'm afraid. Apparently though as soon as you get a crime reference number of sorts, they bend over backwards... *shrugs*

 

Hopefully the gits will leave you alone though!

[ba85]

My partner has had many texts from Frederickson concerning a debt which has now been settled. We have written and advised them to stop the harrassment and they still continue. ICO next.

[247orbital]

There's a guy called Lee who works for Vodafone who often helps out on here maybe try contacting him through the telecoms section.

[Bazooka Boo]

My partner has had many texts from Fredrickson concerning a debt which has now been settled. We have written and advised them to stop the harassment and they still continue. ICO next.

 

OFT&TS via Consumer direct is your first port of call, then,

OfCom,

Your local MP,

BBC Watchdog.

[Goatan]

well they briefly stopped but have started again. time to complain to those on bazooka boos list, i will also try 247orbital's suggestion.

[Lee Vodafone Company Rep]

Hi Chaotrance13,

 

It's disappointing to read about your mum's experience here and to see that this situation wasn't handled better.

 

We do of course have processes in place to assist customers who are the victim of nuisance or abusive calls/texts and more information on these can be found here.

 

Whilst I hope that your mum has been able to get this sorted out I'm happy to offer my assistance should this not be the case. As such, could you arrange for her to email her details across to the Web Relations Team via the details in our pinned thread http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once it's been sent she'll receive an automated reply with a reference number. Could you update the thread with this so we can make sure it's reached us and we'll get back to her as quickly as we can?

 

From your post I can see that you've also not had the best of times with us and so should you need any assistance with anything please let me know and I'll do my best to help.

 

Thanks 247orbital - it's always great to see our services being recommended to those in need of some assistance.

 

Hi Goatan,

 

I'm sorry to hear that you haven't yet received a reply to your letter.

 

To enable us to take a closer look at things here could you email me your details by following the steps I posted for Chaotrance13 above and we'll get back to you as soon as we can?

 

Kind regards to all,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

[teaboy2]

Lee,

 

How come Three and the likes of other Mobile Phone companies do not have great people like you acting as a online consumer relations officers? Tell you what, if three did i wouldn't be having the issues i have with lowells anymore as am sure if it had been vodaphone you would have got it sorted out by now

 

Thread am referring too is - Lowell and Alleged Three Mobile Contract - Denied

 

@Goatan

 

Send Fredricksons the telephone harassment letter, that should help stop the text messages, you can find the letter HERE

[Lee Vodafone Company Rep]

Hi teaboy2,

 

Apologies for the delay with returning to the thread.

 

I agree that it'd be great to see representatives from other providers as well as from companies from other industries who could assist with the issues we read about on forums.

 

Thanks for linking me to your thread I'll try to take a look during the course of the week and if there's something I can add which may assist you further I'll let you know.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK