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I've noticed an increase in my bills lately and have discovered I am paying for a service I have not requested. I've went onto discover the service went under a different name and was replaced by Friends & Family Mobile. Looks like I've been paying for an unused service for sometime at £4.47 a quarter for over one year.

 

I have also read that emails were sent out detailing the change, I have no recollection of the any emails about this

 

I've noticed some other similar articles and I am now wondering, if possible, how to proceed and to get a refund from BT.

Edited by Nez
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Hi Nez

 

Welcome to CAG

 

I would start by writing a letter of complaint to BT, just explain whats happened and that you want that monies refunded, tell them why it should be refunded. Explain to them that you will take the matter further if it isn't refunded.

 

http://consumers.ofcom.org.uk/tell-us/telecoms/adr/

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Hi Nez

 

Welcome to CAG

 

I would start by writing a letter of complaint to BT, just explain whats happened and that you want that monies refunded, tell them why it should be refunded. Explain to them that you will take the matter further if it isn't refunded.

 

 

 

 

I'll do that

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