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    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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change of management


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In the midst of my tenancy, (landlord) LL has e-mailed and said that he will have his friend take care of the flat. Previously, LL was managing all issues. He e-mailed me his friend's e-mail address and phone number. I asked for his friend's contact address but he replied to use his own (landlord's address mentioned on contract). He said for all issues related to the flat to communicate to his friend only.

 

Is this arrangement by him appropriate?

 

One concern I had is that I will serve notice only by special delivery or DHL because I need to keep a proof of my posting and also ensure it is delivered to the person concerned. If I send the notice in his friend's name but use the LL's address, his friend will not be there to sign for these mails and they will return undelivered.

 

I cannot take the risk of sending by ordinary post as there is no record of him receiving it and I cannot guarantee the date it will reach him. The contract mentions I can end the contract by serving not less than 2 calendar months in writing but I prefer the notice to reach at the exact date rather than earlier to bring an end to the contract.

 

The following clauses were mentioned in my contract:

 

1) Any notice given by tenant or any document to be served on the landlord shall be deemed served on landlord if it is

- sent by ordinary post to the landlord properly addressed to the landlord by name.

 

2) Any notice or other document left at the property/office of the landlord shall be deemed served on the day it was left or if sent by post then it is deemed to have been served 48 hours after it was posted.

 

3)The Contract (Rights of Third Parties) Act 1999 shall not apply to this agreement and unless specifically herein provided no person other than the parties to this agreement shall have any rights under it nor shall it be enforceable by any other person other than the parties to it.

 

 

I wonder what rights his friend (new management) has over No. 3 above.

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Your contract is always with the Landlord. Notices to the Landlord as per the contract.

 

Just because he wants someone else to act as his agent then that is his affair - does not change the contract.

 

I would suggest always contact the Landlord, but now copy in his agent.

 

With regards DHL/Special Delivery - read other messages on this forum and the Notices only have to be posted as stated in your contract. You can do Proof of Posting at the post office - your contract makes the statement that the letter will be deemed to have arrived within two days. Someone here also mentioned that if you send Special/Sign For/DHL, your Notice may actually be refused and will have to be returned to you!

 

Regards,

John

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As John indicates, the landlord's decision is perfectly fine and up to him.

 

Should you be unhappy with his agent's performance there is nothing that stops you from contacting the landlord again.

 

Rights of third party etc. is a red herring I think. It just means that the friend can only do what the landlord asks, and cannot unilaterally decide to enforce any part of the contract.

 

Keep things simple and serve notice as stated in the contract.

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Thanks...then I will do as the contract says re notice. Anyway, I still prefer to use DHL/special delivery to LL so they can sign it. In the past, I have used posted important letters by ordinary mail but the person did not receive it. Proof of posting does not mention details about what has been sent (the contents) so it's not very reliable to show a notice letter was actually sent. With DHL, I think they take details to mention on the package the contents.

 

Is it necessary for the LL to write a signed letter regarding change of management or is his e-mail note is sufficient that he wants everything managed under his friend? I think the latter seems sufficient but I just want to be sure as I am quite new to this.

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Thinking over what you have said, would it be safer to do both ordinary post and special delivery or DHL. My contract only mentioned about using ordinary post to deliver but anyway did not state that it is the only method allowed. Nevertheless, I think it will be safer to do it both ways although it seems a bit strange. But I can't guarantee that ordinary post will reach within 2 days. Post office is very unreliable and both my my delivery methods may reach on different days except with DHL which is guaranteed to reach on the day they promise. But my contract did assume the stamp is all it will consider and count 2 days from there. With something as important as a notice, it is better to do both ways.

 

Also I need to e-mail the LL and let him know that for notice I will only send in LL's name, not his friend.

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