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    • Hello, welcome to CAG. I imagine the letter that the security guards talked about will be a letter from a company or lawyers who specialise in trying to extract money from shoplifters. I think Sainsbury's use DWF solicitors, otherwise it could be a company like RLP. It won't be a 'fine', only the police can do that. Look at this as a parallel 'justice' system that doesn't involve the plice. If you read around the forum for other cases of shoplifting, you'll get the idea of how this all works. If you think your behaviour has become compulsive, we suggest having a chat with your GP who should get you help for this. Best, HB
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    • Hi all…. i was wondering if someone could help me. I am ashamed I have been caught shoplifting from Sainsbury’s by two undercover security guards who I suspect have been following me for a week now… I have been impulsively shoplifting due to what I think could have become an addiction of some kind. I am ashamed of what I had been doing and I do believe being caught has been for the greater good. i was taken to a room and asked to empty my bag, the guards were slightly rude but I complied with them politely as I know they are just doing their job and I am in the wrong. They retrieved my address, name, birthdate and took a photo of me, they asked me how many times I had shoplifted and I said twice and I didn’t want to be foolish and say just once. They issued me a letter of ban from the store and if I was caught in the store again the police would be called. They told me I would be paying 2x what I had stolen today as the goods had been damage which I am guessing is stole around £65 worth roughly. I did offer to pay for the items I had stolen on the day but they declined. They did not call the police but let me leave after claiming I was a lucky person. They told me to expect a letter in the post and that I “would be smart not to ignore it”  what should I be expecting in the post from them? I am aware from reading a lot online about security costs.. people mentioned to ignore these costs however as I had damaged the labelling on the goods should I still comply and pay the fines ?  kind regards awful shoplifter
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No, simply remind them that if they require a redetermination they are obliged to apply to the court. If your circumstances have not changed, they will be wasting their time and may well be regarded as becoming vexatious.

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Hiya Donkey.. thanks for that very quick reply.. no change in my circumstances but they don't seem to care lol. Just worry cos they have their restriction they may try for a forced sale, even tho I know they've got very very little chance with my young family..

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Hi Bil,

Wouldn't worry about it, your I&e was presented at the time. Circumstances havnt changed so just keep paying the required amount.You could if you wish complete an i&e to show this.I have about 4 requests a year from creditors on my own DMP. I ignore them as I can't afford any more and pay by standing order.Usually I recieve another letter about a month later saying " thank you for your recent correspondence"?? Please keep paying blah blah blah. Even though I havnt responded.

Cad

Just computer generated letters year after year.

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Feels that way but you know what these bunch are like?

Lost all faith in the court system as they've been with me, so will not be surprised if they do go for the courts yet again... but great advice from you as always thank you..

 

Again thanks for the advice so am i ok in ignoring this letter?

And getting on with things, or pop a second class letter in post reminding them i am sticking to the judgment of October 2010 and cannot afford anymore etc etc?

 

Thanks in advance for your help chaps good to know i can always turn to you chaps here..

 

Bil..

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I would write and state you are sticking to the court-ordered payment, that your circumstances have not changed, and remind them that any changes to your payments can only be ordered by the court.

 

Use a sarcastic phrase like

'As you should be fully aware, only the court can amend its own order. It is not within your power either to demand directly from me a change in payment level or to demand the completion of an I&E form.

 

You should be fully aware of the correct channels to make such requests.

 

To imply otherwise is grossly misleading, and I reserve my right to complain to the OFT about your unsubstantial and unwarranted demands.'

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Absolutely DonkeyB, must write though don't ignore.

 

Andy

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Thanks for the advice chaps!!! I really do appreciate all your help will fire off the above ( love to do the sarcastic one, but bit of a worrier me!!!) Just a one line paragraph should do them then! Thanks guys!!!

 

Bil.

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  • 2 weeks later...

Hi chaps just an update the letter was from their collections and it's up for review etc etc etc... wanted bank statements, proof of income, mortgage etc etc proof of other debts the works, so in the end i did use the sarcastic line that donkeyb so kindly put up, so now just waiting for their next set of veiled threats to me...

 

Oh and it's essential i keep up my payments etc got to love em eh!!

 

Thanks for putting up with me chaps.....

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  • 3 weeks later...

Yep have had a letter back from their collections department to carry on paying the said amount monthly.. looks like its just the usual wind up every six months??? I hate em i really do, but thanks all for your help be back in touch if anything else raises it's head..

 

Regards..

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Hi Bil

Think about it , if you wanted to collect money from hundreds of thousands of people, You have taken all the usual steps, harass them, phone calls, letters .Court , Charging order. Maybe one person in a thousand is now better off or so ground down they want it to stop.

Offer to pay more.Result for the creditor! Wins. No matter what the Circumstances.

If you can't pay more they have shot all there bolts,

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Hi Bil

Think about it , if you wanted to collect money from hundreds of thousands of people, You have taken all the usual steps, harass them, phone calls, letters .Court , Charging order. Maybe one person in a thousand is now better off or so ground down they want it to stop.

Offer to pay more.Result for the creditor! Wins. No matter what the Circumstances.

If you can't pay more they have shot all there bolts,

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I wonder - have they been sending you statements of your account? They are required to do so by law - if they haven't and if you feel like poking them with a stick send them an i&e (they are entitled to that), definitely no payslips or anything else (they are not entitled to those) and a request for a statement and a copy of their complaints procedure. This paves the way for a complaint to the FSA - which they will be sure to delight them and make their day.

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Nope no statements of account this is the first i've heard from them in seven months! And i do believe (correct me if i'm wrong.) they aren't entitled to an i&e only the court can order that to look at??? They can request one for me to fill in, to pick over and say hang on you pay too much for food give us more money. Which they have done before...(Telephone conversation in the old days before cag opened my eyes somewhat..)

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  • 1 month later...

Another update! Had a rather lovely letter from Optima saying we reserve the right to do regular reviews of your payments etc etc. You must make your payments etc any missed payments will result in immediate legal action! Thanks for that great letter at Christmas....

 

Then again force a sale chaps, and if you make any money from it, it'll still leave loads. And i will declare bankruptcy. So it'll be your loss..

 

Any views please??

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It unfortunately is the time of year the scumballs are trying to tidy the accounts for the year end audits, and the financial year end audits in March, they do not have a heart.

 

I have had the pleasure of telling one phone monkey today that "I sincerely hope their job will be cut in the coming budget cuts". Don't think she was impressed!

 

It is unlikely they will force a sale if there is no equity, and the government are against companies doing this for debts under £25,000 anyway - so it is just empty threats - remember in debt collecting "Them what shouts loudest often has least claim on you".

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Hi Bil,

Tried PM you Month or so ago, don't know if you got it as my mail boxes seem to be full, and couldn't clear them on the iPhone. Borrowed daughters lap top and cleared now so should work ok now.Defo need a pc or laptop in new year.Letters, letters, letters that's all they are, generated in there hundreds of thousands, by the debt collection industry. Recently got one for a Business debt in 2002 threading court action. What idiots, perhaps the ill informed roll over and are controlled by these people.

Not me or you though.

You have nothing to fear, they shot all there bolts, other than letter mind games imo.

So have a good Xmas and a happy new year.

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Thanks guys! Just nice to get some reassurance!! I do know at the end of the day if they do try it, then it'll be my MP, the press anyone who will listen pretty sure they wouldn't like a watchdog, or BBC program on trying to put a young family on the street for not very much if any equity on a shared ownership, but to be truthful let em try...

 

Roll on a recession for these idiots!!! love to see em all lose their jobs to overseas companies!!!

 

But thank you for your help once again!!!!

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  • 1 month later...

Well been all quiet now guys! thanks for your advice! Anyone know who i can write to, to downgrade from my hsbc advance account to a normal account where i do not get charged the 13 pounds a month that can help us and not them?

 

Not gonna phone em after what i've been through with them and mbna, but there must be an address to write to?

 

Thanks for any help guys...

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  • 1 month later...

Hi guys am now getting missed calls and texts from a lewis group? Anyone know who they are? Cos i've sort of read they do doorstop visits and i don't want em around... Thanks in advance and am not phoning them back to find out what they want have told all my creditors letter only etc etc..

 

Thanks in advance..

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They use to handle B/Card ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Hi Bil

Copied this from Cattles website,

Company overview

 

Cattles has three businesses - Welcome Finance, Shopacheck and The Lewis Group.

 

Until December 2009, Welcome Finance provided unsecured and secured personal loans and hire purchase for cars to individuals with non-standard credit profiles. Welcome Finance is now closed to new business.*

 

Welcome Finance has 400,000 customers whose accounts are managed by a network of branches across the United Kingdom.*

 

Shopacheck, the second largest player in its market ('home collected'), provides small ticket loans to customers with non-standard credit profiles. Local agents visit customers at home to collect customer repayments.*

 

The Lewis Group is a UK leader in debt recovery and investigation services, serving both external clients (e.g. banks, catalogue retailers, utility companies) as well as Welcome Finance.*

May be worth posting a new thread. Doubt they can do much, except intimidate as usual. I would ignore or send a harassment letter etc. Wouldn't stress to much.

Cad

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