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Internet subscription renewals and distance selling regulations


wood123
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I signed up for a dating website at a trial price and they just took a renewal payment at an exorbitant price. I’m not too happy about it.

 

I phoned up to cancel the renewal, which I’ve done, but the guy on the phone told me that the distance selling regulations did not apply to renewals (although initially I think he called it an extension) only to the initial payment and so I don’t the 7 days to change my mind and cancel.

 

In the T&C it talks about your subscription auto-renewing not auto-extending. By my way of thinking this is a new purchase and I should get the 7 day cooling off period provided by the distance selling regulations. If I’m being charged a new price does this not imply a new contract?

 

 

Does anyone know if the distance selling regulations apply to renewals?

 

If not is there anything else I can employ to get my money back?

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Hi wood123

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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do a chargeback or get the money back under the dd guarantee via your bank or the card provider

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thread moved here.

Which site is this btw?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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