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    • Yeah I figured, unlikely I'll need credit anyway mortgage all paid off etc so I'll take that on the chin and learn from the experience. Probably would've beaten that too had I remembered the protocol, first time ever going through the process though sob it wasn't familiar to me  Oh well  
    • This is my slightly amended WS taking on board your previous comments, any suggestions for amendments would be most appreciated.  Thank you for you time.   1.        I am the Defendant in this matter. 2.        The facts in this statement come from my personal knowledge. 3.        I became aware of original Judgement following a routine credit check on or around 14th September 2020. 4.        The alleged Letter of Claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address. 5.        The Judgement debt was not familiar to me so I began investigations to ascertain what the debt related to and how such a figure had been equated in any event. 6.        I made immediate contact with the Court, the Claimant Solicitors and the Claimants thereafter, asking them to provide me with a copy of the original loan agreement but this was not provided to me.  7.        I sent a Data Subject access Request to Barclays but no agreement was provided – See appendix 1 which details the timeline of communication between myself and Barclaycard as well as copies of correspondence between us. 8.        I do not admit to entering an agreement with Barclaycard in 2000. 9.       The claimant has failed to comply with the additional directions ordered by District Judge Davis and therefore this claim should be automatically struck out.  10.    The claimants have failed to disclose a true executed copy of the original agreement they refer to within the particulars of this claim. They are not entitled to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974 12.   The reconstituted standard Barclaycard agreement that the claimant has included in the court bundle does not satisfy any CCA request and so the claimant is and remains in default of my CCA request and therefore unable to enforce the alleged agreement. 13.  The claimants have failed to provide proof the assignment, such as a deed of assignment. 14.  The claimant has failed to provide a statement of account setting out how the alleged debt accrued under that agreement 15.   Despite numerous requests to the claimant, I have still not seen any evidence, such as an original agreement or deed of assignment, that substantiates the claimant’s assertion that I owe the debt to the claimant, nor evidence of how the debt was accrued. 16.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.
    • A set aside application costs £275 which is more than the judgement so not worth it. Not that they would grant a set aside anyway.  Set asides are granted, for example, to people who moved and didn't get the court papers, so have a genuine reason for not defending.  Forgetting doesn't count. Your only choices are to pay up within 30 days, or defy the court and not pay.  If the latter, we've never seen a PPC enforce judgement for a single ticket, ever, you would get away without paying - but you would have a CCJ and a knackered credit file for six years.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Endsleigh Car Insurance


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Unfortunately my children and I were involved in a very nasty car accident on Tuesday 5th October. Another car hit our car and the driver of the other vehicle ran away, leaving his car behind!

I have made several calls to Endsleigh (my motor insurance company) relating to the accident and a replacement car. Following my conflicting telephone calls, I felt it necessary to ask if anyone could help me find out, exactly why they are refusing to issue me with a courtesy car after my non fault accident.

At 10 am on Tuesday, I spoke to Holly who advised me that I would be hearing from Motorcare within 3 hours to let me know when I would expect a courtesy car. By 1pm I still had not heard from Motorcare, so called back and spoke to Matt. He informed me that no information had been put through about my car following my conversation with Holly earlier. He also told me that if the car was not repairable, I would receive a car from Drive Assist and if it was repairable I would receive the car from Motorcare! He informed me that the car that hit me did have insurance and they were waiting for the accident or theft of the vehicle to be reported.

Following this conversation I spoke to Motorcare who told me that they could not give me a car until they had received mine and made an assessment and as they had not yet had any information about my car, they felt that it would be not until Thursday that the car would be picked up from the police garage, so not to expect a car from them until at least Thursday.

I then called Endsleigh back and spoke to James Lock, a very rude, unsympathetic, sarcastic boy, who told me that I would not be receiving a car until the other car insurers had had a report from the owner. He suggested that if I had read the small print I would be aware of this! I found this phone call very distressing.

I am still unsure as to why they are making it so difficult for me to have an alternative mode of transport when the accident was not my fault (the police are able to confirm this), the other vehicle has insurance and I have paid a high premium to have a fully comprehensive from what I thought was a reputable firm.

I have found this ordeal very traumatic and even more sad now they have told me that my car has been deemed a total loss.

How an assessment has been made by the assessors when they have not even received my car yet , I find confusing!?

This in itself should be enough information for them to allow me to have a car until they have sorted out all the paper work and I have got the monies for a different car. As I mentioned the other car has insurance and it was definitely the vehicle that hit my vehicle (this can be confirmed by the police). Why the driver ran away clearly should not be my problem or the insurance companies and is now a matter for the police. The fact is that they have the information of the car that hit mine and it has insurance, it was definitely the other car’s fault and my car has been deemed a total loss and yet they still refuse to give me a courtesy car?!

Following a call this morning, Endsleigh have now decided that me car may be repaired. The engineers are not assessing the vehicle until Friday 15th??! Why have they changed their decisions without a report?

I feel I need to warn other motorists that this could happen too. I am sure that there are a lot of people out there, like myself, who would have no idea that this was allowed to happened.

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Some Insurers won't arrange a hire car unless they can recover the cost. You have to be careful with companies like Drive Assist, who apparently just add to the hassle of an accident e.g. not recovering their costs and coming back to the policyholder (not 3rd party) for the hire car charges, plus often they add charges for alleged scratches.

 

Was the 3rd party driver actually Insured to be driving that car. Had the car been stolen ? If they can't trace the driver of the car, you might have to wait to see what happens.

 

Whilst I can see that Endsleigh have not been good at explaning the situation, I have a feeling that many Insurers would have dealt with the actual claim event in a similar way. Perhaps the car has been looked at by an engineer and the date you were given was wrong? They wouldn't say it was repairable if it had not been inspected.

We could do with some help from you.

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As far as I know the other car has insurance and the police do know the drivers details, but have been unable to give them to me until they find him. The car has not been reported stolen.

My car has definitely not been inspected by an engineer as I have checked with the company and it is not scheduled until Friday 15th October. Endsleigh have made the decisions themselves!! You'd think that they would not be able to make a decision until the car had been seen but they really have! I have triple checked!

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Perhaps they were told of the damage and having referred to 'in-house' claims experts on repair costs, they have decided it would probably be repairable. If when the car is booked in for the repairs, further damage is found, I suspect that they would then reconsider the situation.

 

It strikes me as a bit odd the driver running away. Perhaps it was family or friend of the 3rd party policyholder that was driving the car, hence the reason it was not reported as stolen. It may be that until the Police have evidence of the who the driver was, that this may cause you problems. It shouldn't as the other car was Insured, but my concern would be about you recovering your uninsured losses e.g. hire car, policy excess and the Insurers recovering their costs in a timely fashion.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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I felt it necessary to write to ask if anyone could explain why I have had to pay an extra £100 to insure my new car. The new car is a category 5 whereas my old car was a category 11, my old car engine was 2 litre, the new is 1.6 litre. The new has more mileage and is worth less than the old car! Endsleigh told me that being a diesel engine had to be taken into consideration and the parts for the new car. The cars are the same manufacturers and make!?! In fact my old car was a convertible sports car and the new is clearly not. On the compare websites other quotes have been from £377, with the same information known to Endsleigh! Yet I am have now paid nearly £500! I also had protected no claims bonus.

As you can imagine I am very confused about this as I thought the universal insurance category was a guide to the price of the insurance not what Endsleigh decide it should be.

I would be very grateful if someone could help me to clarify this please..

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Sarah

 

My experience from within the industry is that if you make a mid term change to your policy for a change of car, you will not be quoted the best rates. You will be treated as a captive customer, who having made a claim or facing cancellation charges if you cancelled early, will be forced to stay with the company until renewal.

 

Another factor to bear in mind, is that rates have been going up anyway. Your new car will be subject to the new increased rates, which are more than the rate charged for the old car when your took out or renewed the policy. In the press the other day there was a quote from the ABI I believe which stated that during the last 6 months, some premium rates had gone up by as much as 60%.

 

What has happened to your claim?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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After my initial dealings with Ryan I made a complaint and was dealt with by Ashley Murray who managed to hurry along my claim. He also transferred the money for a new car into my account which enabled me to purchase another vehicle sooner which was very helpful. I must say he has been very good and has done everything he can for me. Incidentally he did mention this forum during our conversation!

I thought that we had resolved the car issue and was feeling relieved by this. Unfortunately I have been left confused by the increase in insurance premium for which no one at Endsleigh can give me a good enough reason as to why.

Thank you for your help in this matter, your comments have been very useful.

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