EXCLUSIVE LEATHER SOFAS LIMITED - winding up order

[irrate customer]

trading standards have been contacted.

[renton608]

can you tell me which trading standards you contacted as ive only spoke to consumer direct so far!!

[irrate customer]

"[email protected]"

[renton608]

ok thanks for that.

 

I contacted them about a week ago and this is the reply i got from them ................

 

Unfortunately, Exclusive Leather Sofas went into adminstration 27/07/10 and the hearing was 20/09/10. If you have paid by credit card then your best chances of recovering your money is by writing to your credit card company.

 

You can aslo write to the Insolvency practitioner-

 

Mr A Appleyard

RSM Tenon Recovery

6th Floor

Salisbury House

31 Finsbury Circus

London

EC2M 5SQ.

 

Unfortunately, there is nothing Trading standards can do to help in these circumstances.

 

 

Regards

 

Dawn Bunsie

Enforcement Officer

Consumer Advice and Assistance

Birmingham Trading Standards

Regulatory Services

PO Box 15908

Birmingham

B2 2UD

[irrate customer]

Speak to you bank trading standards can do nothing,

 

i just spoke to my bank just have and they are aware of the company and have others issuing complaints form customers.

if you have paid by card credit or debit you can get the big law of the banks involved, go get them guys.

 

the most frustrating thing is i know for a fact they will just open again under another name again like they have been since 1987,

is there no justice in the world anymore how can they get away with it. bring back the bat man.

 

CONTACT YOUR BANK

[renton608]

Irrate customer, i dont suppose you remember who you were dealing with in the shop at all, was it the older chap with the long hair in a pony tail??

[Chellestar]

Yes droitwich, spoke to them today they won't give us a refund as it is being custom made, new date given is the beginning of jan

[renton608]

Yes droitwich, spoke to them today they won't give us a refund as it is being custom made, new date given is the beginning of jan

 

i dont suppose you know which person you spoke to in the shop ?? was it the older guy with the pony tail?? if so i dont suppose you got his name, as when i went in to complain he made out he was just a salesman, then one night he phoned us at 7 o clock at night and started to make out he was the chairman of the whole company and he had 22 other shops....... still would nt give me his name though.

[renton608]

oh and dont be fobbd off with the made to order line as most of the stuff comes from hong kong and not italy where they make out to come from.

[anthony Holloway]

Hi,

 

I see that a few of you are having problems with ELS. I am a supplier to the furniture industry, and I wanted to point out that Sofa Specialists and ELS are not only different companies, but are a completely different owner.

 

I continue to supply Sofa Specialists in Droitwich and in all my dealings with them, they have been very trustworthy, paid on time, etc.... ELS had a very poor reputation in the industry, and they are not a business I have ever dealt with.

 

The 2 business should not be confused. Sofa Specialists just happen to now occupy one of the old ELS buildings. It could have easily been Next, Furniture Village or another taking the premises.

 

Kind Regards,

 

Anthony...

[renton608]

Hi Anthony, thanks for the reply.

 

Let me put you in the picture.

 

We bought a sofa from the sofa specialist in droitwich, the order form is headed "the sofa specialist", if they are not the same compnay as ELS then how do you explain my credit card slip from the same shop having the heading as ELS ???

 

if they are not the same company how come there is a PRIVATE company, same location as the sofa specialist , same telephone number as the sofa specialist, and under the name of ELS... registered to the same address as the sofa specialist on the companies house website.???

 

also the so called manager of the sofa specialist is a Mr Jerome Good, he is also the senior executive/proprietor of the company called ELS.

 

He is the one who sold us our sofa at The sofa specialist in Droitwich !!!

 

Do you care to explain that one???

[Johno100]

We bought a sofa from the sofa specialist in droitwich, the order form is headed "the sofa specialist", if they are not the same compnay as ELS then how do you explain my credit card slip from the same shop having the heading as ELS ???

 

If they are not the same company how come there is a PRIVATE company, same location as the sofa specialist , same telephone number as the sofa specialist, and under the name of ELS... registered to the same address as the sofa specialist on the companies house website.???

 

also the so called manager of the sofa specialist is a Mr Jerome Good, he is also the senior executive/proprietor of the company called ELS.

 

He is the one who sold us our sofa at The sofa specialist in Droitwich !!!

 

Do you care to explain that one???

 

My understanding is that the business in Droitwich to which you are referring, now called 'Yes the Sofa Specialists' previously traded as 'Exclusive Lounge Sofas' hence ELS. A quick check using your preferred search engine will confirm this. No doubt the name was changed because of the very poor reputation of Exclusive Leather Sofas Ltd (ELS) and confusion between the businesses.

 

It does however raise the question why the proprietor of 'Yes the Sofa Specialists' thought it was a good idea to open a new shop in Birmingham at premises previously occupied by ELS Ltd?

[renton608]

Its a bit of a coincidence then isnt it !!

 

how do you explain that "yes the sofa specialist " does not exist as a legal company and that the business registered to the same address is ELS??

[renton608]

ive just found out that the shop also used to be a land of leather, isnt that another name of the ELS group??

[anthony Holloway]

My understanding is the same. Exclusive Leather sofas had such a bad reputation the changed the name.

[anthony Holloway]

Hi,

 

It is not unusual for a business to be registered under 1 name and trade as another.

 

This is a normal situation for a retailer if they go through a rebranding exercise.

 

Regards

 

Anthony..

[anthony Holloway]

Hi,

 

Yes the store in both birmingham and droitwich used to be a land of leather store. Land of Leather has nothing to do with ELS. Land of leather now trade as World of Leather. I believe they did try to get back into the site but Sofa Specialists beat them to it.

 

Regards

 

Anthony...

[renton608]

I will only repeat what i put above then which is ...............Its a bit of a coincidence then isnt it !!

 

how do you explain that "yes the sofa specialist " does not exist as a legal company and that the business registered to the same address is ELS??

 

you seem to know an awful lot about this anthiny.

 

if you are the supplier then may i ask which brands you supply the shop with please.

[renton608]

As I type worcester trading standards have emailed me asking for more info as they seem to be under the opinion that by promising us a right angle corner unit and then not supplying one and then refusing to do anything about it , they are breaking various laws, sales of goods act and also theConsumer Protection from Unfair Trading Regulations 2008 to name just a couple.

 

Also my credit card company have been informed and they have asked for more info which we have sent.

 

Citizens advice have said that as we have the dimensions and sizes of each piece we ordered on the compliments slip then just because this hasnt been transferred to the order form it does not matter we still have evidence that will stand up in court which if i have no joy from the "sofa specialist" is an option i will take.

 

why should i have to put up with being just short of £2500, have a sofa i cant use as its too big and not what we ordered and then get phone calls late at night from salesman pretending to be the chairman of the whole company trying to scare me into backing down.

 

I dont and will persue this until i get a result.

 

you can pass this onto the shop if you want Anthony.

[Johno100]

how do you explain that "yes the sofa specialist " does not exist as a legal company and that the business registered to the same address is ELS??

Renton you keep using this phrase 'a legal company'. Companies House only maintain details of incorporated businesses (Limited, PLC, LLP and a few other obscure types). If 'yes the sofa specialists' are a Sole Trader as I understand they maybe then of course you won't find them on Companies House, like most probably you won't find your local butchers or greengrocers.

 

In an earlier post you refer to a 'private' company called ELS registered to the Droitwich address on Companies House. Can you explain what you mean by that term?

[renton608]

jonno100 ......

 

Ive been advised by my solicitor to not say any more as i have been acused of slandering certain people and have threats of being sued!!

 

I bet you cant guess who by???

[scooter19]

i brought a sofa back in january 2010 and had nothing but problems with at the time els, when we came to paid off the balance they had changed the name to yes, now i put on a blog/thread on here back in august telling everyone to beware of this company but for some reason it was taken off, tried emailing but no one on here got back to me! i am so sorry you are having problems with them they are a bunch of bullies, i managed to get all my money back on my corner sofa which took 22 weeks instead for the 12 they told us and after loads of calls and dates where i waited in all day for nothing to turn up we finaly got a showroom model delivered by two ruff men who you would not want in your garden let alone your house! we did everything the right way and we had nothing but abuse off them they kept giving us different names of who we where speaking to when the voice at the end of the phone was the same, all i can say is get intouch with consumer direct and they will help you, they will pass on all the problems to trading standards as they did with us (worcestershire branch) the thing that won it for us was that i paid the deposit on my credit card so under the section 75 act i was able to claim all my money back. dont give up and make sure you check your sofa/chair or anything ordered off them as like i say they sent us a showroom model, the best was it was white and they didnt even bother to clean it up! they think they can get away with anything, keep notes of all dates and times calls are made and recived, recorded delivery on all letters sent. Man with pony tail there he the boss to what they say, dark haired man called mark and another older man was working there at the time we went. all a bunch of unhelpfull men once you pay your deposit. good luck and im sorry my post was removed as it may have at least warned or given you a insight into this company, i have a feeling that they had it taken off here. keep me updated as i was not going to be ripped off by these type of people, like you i work hard for my money and i dont intend to hand it over to the likes of these people for crap goods. the shop many have big windows but they where not going to see me coming!!! you have loads of rights get on the net and find out what they are and your be able to hang them out to dry. go for it.

[Chellestar]

i asked them if there were anything to do with ELs and they said they are nothing to do with them even though the receipt says ELS?? i have been told that the managers name is Oliver??

[scooter19]

man with pony tail is called oliver and he has a son called jerome. they only have two shops as i rang up pretending to do some market rescerch as mark had told me that they own shops in the mail box in birmingham and one in london, the one in london is where they sold a sofa to wayne rooney, but i went on the internet and it was scs who sold it to the rooneys and they have no shops other than the one in droitwich (at the time when we ordered our sofa but i see via website that they have another in birmingham somewhere)

on my paperwork my order form and receipt has els on it. For those of you thinking of buying from them please do your homework and be perpaired to fight for your rights.

[A&J]

Having major problems with Yes sofa specialist in Droitwich got a gut feeling that the company wont be there when i got to pickup

already 3 weeks late and have had 6 delivery dates which all failed. the last phone call resulted in a date given to me even though i haven't even given them my customer ref? how did they know which one i was?.

 

From A&J

We have also had problems with Yes sofa specialists,our goods are now into our 18th week of waiting after having had 4 delivery dates.

Latest excuse was the Libian crisis is affecting deliveries?????

The link to their website Quotes "English made furniture" so where does it come from????