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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • A sinister tactic known as shoulder surfing is on the rise in the UK. Fraudsters are watching unwitting people log in to their mobile banking apps over their shoulder.View the full article
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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moorcroft


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What does the following term mean as used in the CCA letter?

 

" Furthermore you are reminded that under s78 sub section (6) whilst the default continues you are not entitled to enforce the agreement in law"

 

The creditor 'ie Barclays,lloyds,gemoney ect.' cannot apply any interest or ask for any payments until the executed copy of the agreement is provided. If, after a further 30/31 days, they still fail to supply the agreement they commit an offence, then the only way enforcement of the agreement can take place is through a court, (this will probably result in some stress on your behalf because it would seem that this course of action takes some time and is liable to end up with your details being sent to CRA's and Dca's before it gets too court) but the company would have to show the judge the original copy of the agreement that they failed to send to you therefore admiting their guilt:D

 

AL;)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Thanks for the reply.

 

I get it now. I was thinking of *my* default i have with the bank, not the default they commit by not sending the correct documents.

 

I have no problems with going to court, been there many times through the debt agencies. I only ever offer and pay a minimal amount.

 

Thanks.

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Thanks for that Bill-K,

 

I will wait for the deadline to come then wait again for the 30 days to expire. Then I can issue a non enforcable letter with a request for all my payments to be paid back. Is this right?

 

Mikey

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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Thanks Bill-K,

 

I will keep the forum and you updated

Thanks

Mikey

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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If they dont send the executed copy within the time scale they will probably ignore everything else you send , apart for payments that is.

Amazing at the way they snub their noses at the law.

Ive got BOS and Capital 1 who have totally ignored CCA requests and follow up letters and yet (and i know people will say well if they ignore the law) according to the Banking Association thay are supposed to reply to any correspondance within 5 working days.

So i will go via OFT and Banking Ombudsman Trading Standards and British Banking Ass route. not that it will do any good youve only got to read Angry Cat's thread about the Ombudsmen Service.

Anyway happy New Year

AL:wink:

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Suggest reminding them after 12 days that they ARE in default with all the consequences that invloves (unable to enforce etc:) Then as they near the additional 30 days (2 days before perhaps) & still dont comply within the next 2 days they are not only in default but that they have will have commited a criminal offence.

 

The court would see that as you being reasonable & giving them plenty of warning of what the consequences of their non-compliance will be

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Hi again Guys and Gals,

 

Just to keep you updated with my Moorcroft Bruiser once again

 

The Deadline of 14 working days is up tomorrow and I still have not heard from them.

Do I inform them now that they are in the wrong or do I now wait for the 30 days to expire as well.

And once that as expired what do I do Then.

Can I claim my money back off them that they have taken off me

 

Thanks

 

Mikey

 

Keep claiming the right

 

And thanks again

 

Mikey

 

S.A.R. Handed In to Halifax 13/11/06:wink:

S.A.R. Handed In To Abbey 17/11/06:wink:

Request for Payment Sent to Halifax 29/11/06:wink:

50% Of claim offered by The Halifax 09/12/2006:-|

LBA letter sent 11/12/2006:wink:

Refusal in part of Payment sent 12/12/2006

Reply from Abbey as above Recieved 12/12/2006

S.A.R. request sent to Moorcroft via Recorded 13/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Recieved Data From Abbey 28/12/2006

Money Recieved From Halifax today 02/01/2007

Survey Submitted and Donation Made 02/01/2007

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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Thanks Stansfield,

 

Can you answer wether I can claim my money back when they have defaulted as it stands I must have paid at least £800 to the bouncer at the door before I found this site,

 

Thanks

Mikey

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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Hi Scoucer

I wrote too, two companys i am asking for CCA agreements once the 12 working day limit had passed stating their position at the time, they still have not responded, and the additional 31 days are up:D . I have today written to them tell them they are committing an offence and (very kindly) given them 7 more days to supply before i report them to Trading Standards and the OFT and anbody else if anyone has any ideas.

I just think its resonable to remind them and as joncris said in the post above if it did go to court a judge would see you have given them every chance available to produce the agreement.

 

AL;)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Thanks for that e28bigalbexley,

 

Can you tell me what to put in my second letter as I cannot find anything to put and I am not to bright in writing letters.

 

Thanks and the best of the new year greetings to you

 

Mikey

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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Hiya

Mention your original letter then outline their postion as it is now.

I just basically told them where they stand at the moment,'agreement unenforceable, and they are in default. If they fail to supply after a further month then they have commited a criminal offence. Also you should put in about you will complain to Trading Standards and Oft about their conduct in the matter and their suitability for holding Credit trading licence.

 

AL:)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Thanks for that e28bigalbexley I wil get on with that now

 

Thanks again

Mikey

 

S.A.R. Handed In to Halifax 13/11/06:wink:

S.A.R. Handed In To Abbey 17/11/06:wink:

Request for Payment Sent to Halifax 29/11/06:wink:

50% Of claim offered by The Halifax 09/12/2006:-|

LBA letter sent 11/12/2006:wink:

Refusal in part of Payment sent 12/12/2006

Reply from Abbey as above Recieved 12/12/2006

S.A.R. request sent to Moorcroft via Recorded 13/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Recieved Data From Abbey 28/12/2006

Money Recieved From Halifax today 02/01/2007

Survey Submitted and Donation Made 02/01/2007

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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Hi, I'm having trouble with Moorcroft too, can I send them the above letter asking for a true copy of my credit agreement, when they have already took a CCJ out on me and I signed any court papers through fear admitting the debt? Only just found out about CAG by typing in Moorcroft in search engine. Hope someone can help me soon

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Dexy its probably best to start a thread in the Debt and baliffs forum or in the forum for the bank or institution that defaulted you.

Yes it is a good idea to ask for a CCA and also a DPA SAR to find out what data they hold on you.

But really we need the story outlined before we can point you in the right direction. So take a bit of time and start a thread as mentioned before, and post a link to it here then we can subscribe to it.

If your stuck after that PM me and i'll see if i can help.

 

AL:)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Hello again Guys and Gals,

 

I have sent Moorcroft a letter stating that they are in default and where I stand on the account held by them. I will have to wait now until the 16th of Febuary now before the 2nd deadline before they are committing a crime.

Where do i go then, if they sell the debt on again do i have to go through all this again with the next company.

Or if they do not reply to my letters what is the next step against them.

And is there any way that I can claim money back that i was forced to pay to the Moorcroft bruiser at the door

 

Thanks

Mikey

 

S.A.R. Handed In to Halifax 13/11/06:wink:

S.A.R. Handed In To Abbey 17/11/06:wink:

Request for Payment Sent to Halifax 29/11/06:wink:

50% Of claim offered by The Halifax 09/12/2006:-|

LBA letter sent 11/12/2006:wink:

Refusal in part of Payment sent 12/12/2006

Reply from Abbey as above Recieved 12/12/2006

S.A.R. request sent to Moorcroft via Recorded 13/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Recieved Data From Abbey 28/12/2006

Money Recieved From Halifax today 02/01/2007

Survey Submitted and Donation Made 02/01/2007

__________________

Keep claiming the right

 

And thanks again

 

Mikey

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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  • 5 weeks later...

Moorcroft are also one of mine and the 42 days are up for them on Monday. I cancelled my Standing Order with them shortly after the 12 day default and have heard absolutely nothing !! I have not reminded them of their responsibilities because I have always believed that they should have been aware of them in the first place, before demanding payments from me.

 

By my calculations, they have had approx. £1,180 over the past 4 years and I will be making a claim for this money in due course.

 

Wish me luck... :)

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Hi Guys and Gals,

 

Just to keep you informed as to the bully boy Moorcrafty, Their time is up on Monday thats the complete 12+30+ 4 days waiting for post to be delivered. And still I have not recieved any thing from them except what I have already stated.

 

I am sorry that I have been in touch but me and the whole family are down and bed ridden at the moment with influenza or something like that. We are really having a bad time coping with everything as yet.

 

But do not worry I have sent other requests to ther companies like Capquest,Cabot,and new kid on the block Lowell.

 

I will opening fresh threads for each of these and keeping you all up to date as soon as I can get out of bed without falling over. I am following all CAG guidelines as they work perfectly not just once but as you all see, time and time again.

 

I have asked previously about Moorcroft, as they do not seem to have come up with anything as yet, is there any way that I can claim my money back that they bullied from me in first place, nobody as come back with an answer as yet, and where do I go from here if they have not responded to the way that they should have done please help with this.

 

Any guys and gals must go now as someone in the family ward needs help.

 

Keep on claiming the right and good luck with your claims

 

Mikey

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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Hiya Scouser,

 

I think that you can adapt the prelim. letter to re-claim all you have paid. I have drafted up a letter of my own to send to Moorcroft... they owe me around £1,100.... but I am expecting a battle to get it back. I assume the usual procedures apply as if you were re-claiming bank charges... but as I have not taken these steps yet, I cannot advise on it properly.

 

looking at your sig., you seem to have some idea how it goes already...

 

:)

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Hi Prioityone,

 

Thanks for the reply is there any chance you can post me your amended letter as I am not much good at letter writing, my signature has grown because of all the help I have recieved from this site and the fantastic people on here

 

Thanks

Mikey

Keep claiming the right

 

Mikey

 

If you find that I have helped in anyway please click on the scales to left of the screen- Thank you

 

Advice & opinions of Scouser9 are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

 

 

50% Of claim offered by The Halifax 09/12/2006

LBA letter sent 11/12/2006

Refusal in part of Payment sent 12/12/2006

Halifax settled with £4200 agreed amount 27/12/2006

Survey Submitted and Donation Made 02/01/2007

PPI Claim Sent To Halifax 25/11/2008

PPI Claim Halifax Won 31/12/2008

PPI Claim Sent To Carcraft 22/12/2008

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