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£5 charge for each copy of bill!!


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My partner made a request for copies of his bills since he signed up to 3 mobile as he has noticed some large charges on recent bills. He also requested a copy of his contract. They responded that it will cost him £5 for EACH bill and that as he signed up to 3 through Carphone Warehouse, he will have to contact them. Is this correct?

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If you send a SAR request it will cost £10 for all bills upto 6 years.

Don't take any rubbish from them. If you do get any rubbish contact the ICO

 

http://www.ico.gov.uk/

 

http://www.ico.gov.uk/upload/documents/library/data_protection/detailed_specialist_guides/subject_access_requests_and_legal_proceedings.pdf

Edited by rebel11
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Just to clarify, the contract will be with CPW if that is where you signed up. Also, they probably charge £5 per bill so if you only want one that is the cheaper way to get it. However the maximum they can charge under the data protection act is £10 for a SAR so that is probably the way to go.

 

3's data controller address is :-

 

The Data Protection & Privacy Officer

Hutchison 3G UK Limited

Star House

20 Grenfell Road

Maidenhead

SL6 1EH

 

You can request as much information for that £10 as you want, so if your partner wants copies of any correspondence or any notes on their computer systems about your partner, include it all in the one request.

 

This is the SAR that we use/d for bank charges, however you can modify it to suit :)http://www.consumerforums.com/resources/templates-library/48-bank-templates/110--data-protection-act-1998-subject-access-request

 

Include your partners full name, full address, 3 mobile phone number and the 3 account number. Also make sure you include something like "You have communicated my private business to me and which you have hitherto found to be acceptable, so this suffices as proof of my ID." OR send a photocopy of the photo driving licence or passport and a copy of a utility bill (not mobile phone) just to make sure they don't fob you off (they are allowed to request proof of ID).

 

Pay the £10 via a postal order.

 

Keep us informed :)

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Locutus, thank you for your response but I am very confused. If I signed up to 3 through CPW, how will they have my contract. I would have thought that the contract would be sent to 3g. Why would they keep the contract?

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They'll have either scaanned it ot entered the information onto their system electronically. In the old days, a copy of the contract was always retained by the dealer, with the main copy being forwarded to the network.

 

Incidentally, you do not get copy bills without paying the £5 for them. A SAR whilst cheaper only gives you a statement at each month end, not the complete bill or its itemisation. As noted earlier, this info has supposedly already been sent to you already, so the price is meant to discourage those who do not look after the paperwork.

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