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Intelligent Finance - DPA request


pachester
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Posted my DPA disclosure request Saturday, requesting statements for 2001 - present. Just received call from IF (a) asking why I was seeking this information and (b) informing me that statements cost £5 each, to a maximum of £60. When I suggested that statements were personal data, subject to the £10 DPA maximum fee, I was told that "transactions aren't personal data". I was, however, offered a list of all charges which will be sent out ASAP. Any suggestions on the best response to this? The copy statements would be very useful to me for another personal reason!

 

Anyone else making progress with IF?

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Welcome.

 

 

Transactions are personal data. So you are entitled to get them.

BUT they don't have to have a particular format. So a list of charges is acceptable.

 

On the other hand, you have every right to insist that you get sent all the information pertaining to your account, not just the charges. But they don't have to send it to you under the form of statements.

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  • 12 years later...

This topic was closed on 03/07/19.

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If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thanks

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