pachester
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This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
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I have an Intelligent Finance account - part of Halifax. Posted my DPA disclosure request Saturday, requesting statements for 2001 -present. Just received call from IF (a) asking why I was seeking this information and (b) informing me that statements cost £5 each, to a maximum of £60. When I suggested that statements were personal data, subject to the £10 DPA maximum fee, I was told that "transactions aren't personal data". I was, however, offered a list of all charges which will be sent out ASAP. Any suggestions on the best response to this? The copy statements would be very useful to me for another personal reason! Anyone else making progress with IF?
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Posted my DPA disclosure request Saturday, requesting statements for 2001 - present. Just received call from IF (a) asking why I was seeking this information and (b) informing me that statements cost £5 each, to a maximum of £60. When I suggested that statements were personal data, subject to the £10 DPA maximum fee, I was told that "transactions aren't personal data". I was, however, offered a list of all charges which will be sent out ASAP. Any suggestions on the best response to this? The copy statements would be very useful to me for another personal reason! Anyone else making progress with IF?
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