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    • The defendant in this case is Parcel2Go.com Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper via the Defendant's service containing which contained two handmade bespoke wedding trays to a customer with  under  tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was The Defendant informed me that the parcel was being returned to me but after waiting three weeks I was informed by the courier that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. The Claimant did not purchase the Defendant's insurance policy as requiring people to pay extra for rights already guaranteed under the consumer rights act 2015 is contrary to section 57 and 72 and therefore unenforceable. The Claimant rejected the Defendant's standard compensation offer. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015.   By failing to ensure the safe delivery of the Claimant's parcel the Defendant breached section 49 of the CRA 2015.   AND THE CLAIMANT CLAIMS £370.00 being the value of the lost goods £xx.xx being the price of shipping and interest pursuant to s69 cca 1984.   See what BF thinks but I think something like this is better. Remember you are suing P2G not evri.
    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house Alongside pictures of himself entering a house, Mr McGuinness said Surrey Heath residents “rightly expect their MP to be a part of their community”. - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins a Westminster seat - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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lowell refuse to remove default - Vodafone


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hello,

 

iv had the debt collectors after me again for an old debt, lowell have bought it from vodafone,

it was a disputed amount that i refused to pay and has left me with a default iv been trying to remove for 4 years, below is a reply to a recent letter i sent to lowell offering full and final payment up to 50% of the original debt on the condition that the default was removed,

 

.

 

thank you for your recent correspondence. we apologise for the delay in our response.

 

your comments have been noted and please be advised that we are unable to remove details of defaults as we are required to reflect true and accurate information on how your account has been conducted

 

please be advised that we are unable to remove the date of default.

 

as we are legally obliged to show this information for a maximum of six years from the date of default the information will not be removed from your credit file

 

upon receipt of your full payment and final payment all the relevant credit reference agencies were contacted to amend the outstanding default to show as satisfied with zero balance

 

we now require you to contact one of our adviser's on the above number to discuss your options for repayment

 

please be advised that collections activity will recommence should we not receive a response.

 

we trust this clarifies the situation and look forward to hearing from you

 

 

i emailed experian and they said it was soley up to the owner of the debt to remove or apply a default, the only thing i can think of now is maybe a subject access request, i am nearly ready to pay up and have writen out the letter but wanted to get a second opinion before i post it as i hate loosing.

 

any help or observations welcome.

 

thanks graham

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what is the worst that they can do to me? they are threatning a ccj, i am at an english adress at the moment but am originaly from scotland and still have an address there, am i right in thinking you can only get a ccj in england? as we have sherrif court i believe in scotland. standing by to be corrected....

 

i just want this cleared up now, would love to get the default removed but dosent look like thats going to happen

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just having a look at a subject access request temp, is this applicable for a defaulted account with vodafone?, that has been bought by a dca?

 

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca

Edited by g-uk
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We have a member of the vodaphone webteam that comes on this forum, go to http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html and contact them, you will receive a response which will include a reference number, post it back here and lee_vodaphone will look into it for you. ;)

 

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html

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let them prove the debt first and have you had sight of the origional default...if dsar vodaphone and send registered letter to voda with your 10 quid...dont pay anything and eplain the 10 quid is for your dsar only..

patrickq1

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let them prove the debt first and have you had sight of the origional default...if dsar vodaphone and send registered letter to voda with your 10 quid...dont pay anything and eplain the 10 quid is for your dsar only..

patrickq1

 

All that is a little premature just now, if the OP does as I suggest in my earlier post. :rolleyes:

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Hi Graham,

 

You mentioned here that you had a dispute on the account which remains unresolved. As I'd like to take a closer look at this could you email me the details by following the steps in our pinned thread which cerberusalert has kindly linked you too (see post 6).

 

As soon as you've sent it just update the thread with your email reference number so I can make sure it comes through to us and we'll come back to you as soon as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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thanks for all the replys,

 

hi lee, what should i put in the email, just the situation that led to the defaulted account? i dont have a vadafone account number i dont think, jst a ref number for lowell.

 

what kind of help can you offer?

 

i have tried three times now to send an email through the link but every time i do it gives an error report and i have to start from scratch again!

 

will try again soon thanks graham

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Hi Graham,

 

Thanks for coming back to me.

 

If you're still experiencing difficulties with our Contact us form I'll send you a PM with some alternative details through which you can reach us by and you'll just need to mark it for my attention.

 

Although you don't have the Vodafone account number I should be able to get that from the Lowell reference.

 

As this stage it's not really possible to say exactly what can be done here until I know what's happened previously with your case. What I can say is that all cases which the Web Relations Team take on are dealt with on an individual basis and while we can't guarantee being able to resolve everything we will certainly do our best to be as helpful as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited by Lee_Vodafone
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hi lee,

i got the link in the pm thanks, have sent the info with the heading... f,a,o lee vodafone from c,a,g. included is my name, lowell ref number and email address, if there is anything else you need il do my best,

 

thanks again. graham

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