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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RBS credit card claim won now new claim after sale by OC


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Really sorry to hear that Hammy,

 

I hope you don't mind asking a quick question it is pertinent.

 

I had a case discontinued ( I filed a defence) , the DCA who claimed have now sold the account back to the OC. Firstly I have never received a NOA, secondly the OC has now filed a Claim.

 

What should I do first do i need to write to the court asking if they requested permission, or does that go in my defence?

 

Thanks

 

Pumpytums

 

Hi Sorry for butting in/.

Did you recieve a notice when the debt was transefered to the dca in the first instance?

 

Was it assigned or did they get it wrong and had to own up when you filed your defence.

If this is the case then who sent the DN they are now relying on, because if it was the DCA it would have course be invalid.

Just a thought may not be applicable

Peter

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DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

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Hi Peter,

the account was transferred to the DCA( I received a NOA from them), they terminated and demanded the full balance I wrote to them asking where the DN was their answer was to file a Claim. In my defence I asked for all the documents they relied upon, once in court they requested a summary judgement the judge said no not until you have produced all the documents you case is based on. They discontinued due to economic considerations not the fact that a no DN was every issued.

 

The OC has now issued a DN and a claim, however the OC has never issued a NOA.

 

Pumpytums

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Have you done CPR with the OC? Who’s involved and is there a separate thread? Sounds like a Santander job...

 

 

I hope you don't mind hammy

 

link to my thread.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?236115-Pumpytums-goes-to-Northampton-Help-Please!

 

One last thing does the CPR go to the Claimant or their solicitor I always get confused on this?

 

Last page is the current state of play, this will be small claims. Very astute by the way donkey.

 

Thanks

 

Pumpytums

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Pumpy, As I was advised, put it in your defence and also make an application to strike out their claim there's no harm.

 

Thanks guys for your comfort and words of wisdom, I have found a direct access barrister who helps and gives guidance kindly mentioned to me. I am awaiting a reply but time is running out.

 

I might just forget the appeal and put this to bed, no response to my instalment variation as yet.

 

I have come to the conclusion that it is not the end of the world but me thinks they are planning another claim for my overdraft - so maybe the hassle isnt over yet, that will be good the original balance was £1.76 now £2000 hilarious all charges. I will cross that bridge when I come to it.

 

HH

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me thinks they are planning another claim for my overdraft - so maybe the hassle isnt over yet, that will be good the original balance was £1.76 now £2000 hilarious all charges. I will cross that bridge when I come to it.

 

HH

 

If this is the case I would be inclined to put in a complaint to the bank in question that the charges are unfair and disproportionate to the original debt. If it has caused you particular hardship explain why. If you don't get a satisfactory outcome, escalate it to the FOS.

 

If you do this, and they do indeed put in another claim you will be able to prove that you have not ignored the matter and actively tried to resolve the situation prior to any action. If it gets to FOS, even if it takes a while for them to investigate you'll be able to prove that the account is in dispute.

 

IMHO, the best way to avoid court action is to be pro-active.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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On looking back at my posts I realise the one thing I should never have done was to sign the consent order. At the time I thought oh they have decided to discontinue. If I had not signed the action would have proceeded to trial and thereby the claimants would have had their claim struck out due to the failure of service of a DN.

 

A lesson to us all, dont sign a consent order, get them to formally discontinue which is what I should have done!!

 

HH

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The barrister has now been in touch with a very long and descriptive advice. He has not seen my documents as yet but going by my email he said that if I actually appealed on the defective DN the claimants could come back again with a fresh DN and start the process again!!!!

 

He also said that I should have endorsed the consent order saying "this consent is in full and final in respect of any liabilities to the bank". I must confess my lack of legal knowledge shone through here and I did not think at the time I would need to do this.

 

My appeal is going to cost approximately £3000. Unfortunately money I do not possess so I will have a think over the next few weeks.

 

My biggest regret in my life was signing that bloody consent order!!

 

HH

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Nope all monies up front which gives me probably 2/3 days to find the money before he will entertain a conference so that probably answers my question about a possible appeal. He did say if I win I would get the costs back but it is no comfort to try and find the money in the first place.

 

HH

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  • 2 weeks later...

As per a previous thread I had judgement was awarded against me forthwith. I immediately applied for variation.

 

I gets a letter this morning replying to my application saying they wont accept my instalments and that I should pay an extortionate amount per month or payment in full by 2016. BTW this is a very high debt. They say it will take 50 years to pay it off so therefore they want it all paid off by 2016.

 

One I haven't got £600 per month spare.

 

What do Caggers think a judge may do. Will he award this. If he does it means I cannot pay anything else like my mortgage. Now I am going hairless thinking about it. I put everything down which I pay each month and am left with buttons I offered £40 per month.

 

Where the hell do I think I can get that amount of money.

 

BTW in their letter and application refusing my instalments it says either I pay nearly £600 per month in full by 2016 - there are no other options - is it right that they can dictate what I pay

 

Some advice would be greatly appreciated.

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Hi Sillygirl, thanks for replying

 

Here is my previous thread long and laborious. I did ask a direct access barrister about appealing but again it all amounts to money. He said there would be a possible appeal but I would have to find a couple of thousand for it. It is RBS by the way.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?276677-Reissue-of-court-proceedings&highlight=

 

I am seriously hoping a judge would look at my income and expenditure and see I just could not afford this. It is nearly my month's salary!!!

 

HH

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Presume you do not own a home or any other assets?

 

Complete a detailed I&E based on Court guidelines - there is I and E advice on CAG or contact/look at National Debtline who have a fact sheet on this.

 

A court should never agree to more than you can reasonably afford

Please support CAG and they will support you.

donate

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Yes I jointly own my property but it will take a few years to get back into negative equity and Lloyds stuck a restriction on recently although they are aware if we sold in the next few years they wouldn't get any proceeds.

 

The thought of this is terrifying me. What their rejection application says.

 

We will accept £nearly 600 per month or full payment by 2016.

 

Coledog the court is already aware of my I & E as that is what you say set in your application to vary.

 

If the court awards it, I will not be able to pay my mortgage or utility bills.

 

I know it will take nearly 50 years to pay this off and I will be long gone but that is what I can reasonably afford.

 

Will there be a hearing or is it just automatic that the court will draft an order based on what they require.

 

As I said before the amount they require is nearly all my salary!!

 

HH

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Yes I jointly own my property but it will take a few years to get back into negative equity and Lloyds stuck a restriction on recently although they are aware if we sold in the next few years they wouldn't get any proceeds.

 

The thought of this is terrifying me. What their rejection application says.

 

We will accept £nearly 600 per month or full payment by 2016.

 

Coledog the court is already aware of my I & E as that is what you say set in your application to vary.

 

If the court awards it, I will not be able to pay my mortgage or utility bills.

 

I know it will take nearly 50 years to pay this off and I will be long gone but that is what I can reasonably afford.

 

Will there be a hearing or is it just automatic that the court will draft an order based on what they require.

 

As I said before the amount they require is nearly all my salary!!

 

HH

 

 

It depends on what you ask for in your application. You can pay £40 and not have a hearing and the Order is made on the papers or £80 to have a hearing.

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So I have to make another application again costing more money. This could go on and on, me making application for redetermination, Claimant refusing my payment and court ordering me to pay more than I can afford.

 

Surely a Judge will see from my previous application that paying nearly £600 would mean not paying my mortgage and utility bills or do they just look at the Claimant's reply and say that's what we shall set it at.

 

HH

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If you go ahead it is likely you will be ordered to pay a lot less than the £600 a month they are asking, they are taking outrageous liberties with this. Are you on any benefits as you can claim relief from court costs for this.

 

The online help legal services where you pay to ask questions are very often flawed in their responses - I know because somebody I helped win a case went to one of those first and was told 'not a hope in the world' that they would win....

 

On affordability alone you have solid grounds for a complaint and an N244 (think it is that) variation if they have actually got this order.

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